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“Won't return even with good location”

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Novum Hotel Leonet Cologne Altstadt
Ranked #198 of 261 Hotels in Cologne
Reviewed 5 January 2017

Do not trust the professional photos put up by this hotel. While it is very affordable and at a good location for Christmas markets, this place was by far the WORST PLACE I've stayed in Germany.

Firstly we were place on ground floor by the cleaning storage room; while there was no major street noise, the cleaners going in and out and chatting away made the stay VERY NOISY, especially after 10pm when we are trying to sleep!! This also means that their rooms have poor soundproof walls, we could even hear people walk on the level above us!!!! Other than sound, the room was just old, dark (oh yes, even in the morning) and shabby. Since we were place on ground floor, we feel very exposed as people from nearby hotel/apartments could simply look down to our window, so we had to draw the curtain all the time.

Their facilities were very basic, and the bathroom was also quite small, making it very crowded. Their Wi-Fi was awfully slow!! We had breakfast there on our last day, and they also only provided very basic breakfast buffet. I think their dining room was probably the best place compared to our shabby room. Their staffs were helpful, but I had a feeling that they only put up professional smiles, and the welcome did not feel genuine. Enough said, I will never return to this hotel again next time I visit Cologne!!!

Room Tip: Don't even bother, book somewhere else!!!!
  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Charrie_Jay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 22 of 453 reviews

Reviewed 23 December 2016

The Good: price & close to public transport. Bedding was comfortable and the elevators worked. Luggage service helpful to see the city.

The Bad: No hot water for the shower. Rooms booked together nowhere close to each other. Unreliable wifi. Hard to manage with stroller due to stairs before elevators.

Our arrival started out difficult when we discovered that the two rooms we booked were positioned as far apart as possible. 3 floors up in different buildings so you had to come down through the lobby to go between them. When questioned about this, they said that we checked in too late in the day & the closer rooms were already given out. Normally a hotel would allocate rooms in advance. I have never had this bad of placement. Down the hall or on the next floor maybe, but 3 floors and a trip across the lobby to go another 3 floors??

Even worse was there was no hot water in the showers between 9:00-11:00. In either room- both buildings- no hot water.

Christmas markets were amazing but the one closest to the hotel was very adult-themed. Families beware- walk towards Neumarkt instead of directly to Ubahn (or take main road (to the west) up towards Rudolphplatz Ubah/tram). Best market was probably Aldmarkt (south and a little east of the market at the cathedral). Most of them were really nice.

So if you're on a budget & want to be close to the city center (20 minute walk or so to main station/church/christmas market but only 5 minutes from Neumarkt which is nicely decorated), AND don't mind cold showers you'll be happy at this hotel.

Room Tip: They have triple rooms, which could sleep 4 if two small children. Rooms on right side (as you enter...
  • Stayed: December 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Todd T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2016

We stayed for 5 nights to visit the Christmas Markets and this hotel is perfectly located. The staff speak good English and are friendly and helpful. The beds are comfortable but one lumpy pillow wasn't really enough. There was some mould in the shower and the towels were very thin so I would recommend taking your own. You will also need your own hairdryer as the one in the bathroom barely moved my thick hair! I also recommend ear plugs as there are regularly lorries unloading and loud drunk people walking past. We weren't expecting 5 star luxury and none of the issues mentioned would prevent us from staying again as it'll do for a few days of good access to Christmas Markets.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank qwerty2721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2016 via mobile

We stayed here whilst seeing the fabulous Christmas Markets. The hotel is located so 4 of the 6 markets are within walking distance or it's easy enough to get the tram if, like us, you've walked your legs off.

Staff were very friendly and very helpful, room was very clean although the bathroom had a few corners/ledges that were dustier/dirtier than they really should have been.

Breakfast is served in a lovely room in the basement and had a reasonable selection of cereals, rolls, meats and cheeses. Coffee was delicious.

All in all, for a budget hotel, I'd say it was great value for money and would recommend it.

Stayed: December 2016, travelled as a couple
Thank KeithmT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2016

You get what you pay for so don't expect 5 (or 4) star quality from this hotel but if you're looking for somewhere fairly cheap for a short break it is comfortable and in a great location, especially for all the Christmas markets.

The rooms seem to vary a bit in size but we had a fairly small "double" room which was actually made up of 2 single beds pushed together. The beds are very low down but comfortable and clean. There's a very powerful radiator which was nice when it got cold at night. Great shower too. It can get quite noisy at night, especially Friday and Saturday when you may get woken up by people in the street making their way home when the bars close!

Breakfast is ok, there's not a huge selection but it's enough to keep you going. They have a few cereals, cold meats, cheese, bread and fruit. In the way of hot food it's limited to scrambled eggs. If you're in Cologne around Christmas when the markets are open you won't be going hungry anyway!

As for the location, it's a few minutes walk from the closest U-Bahn stop (Rudolfplatz, where there is also a very nice Christmas market), about a 10 minute walk from the main shopping area and Neumarkt (where there's another nice market) and from there it's only another 10 minutes on to the cathedral.

The staff were helpful and all speak excellent English. The reception desk were happy to call and book restaurant reservations for us. If I was back in Cologne for a short break I'd be happy to return to here.

  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novum Hotel Leonet Cologne Altstadt

Address: Rubensstr. 33, 50676 Cologne, North Rhine-Westphalia, Germany (Formerly Leonet Hotel)
Region: Germany > North Rhine-Westphalia > Cologne
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #198 of 261 Hotels in Cologne
Price Range: RM246 - RM2,096 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novum Hotel Leonet Cologne Altstadt 3*
Number of rooms: 78
Official Description (provided by the hotel):
The Novum Hotel Leonet located directly in the center of Cologne and offers from here is the ideal starting point for activities in the private and corporate sector. The central Novum Hotel, in the heart of Cologne, offer overnight stays at attractive prices in order to know one of the most beautiful cities in Germany closer. Our rooms feature a tasteful, practical, yet still modern. Our free wireless Internet access for extra comfort. ... more   less 
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Also Known As:
Leonet Hotel Cologne

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