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Reviews (678)
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All reviewsbusiness hotelbusiness tripbusiness districtnice hotelsofa bedpublic transportstaff at receptionspent two nightsbuffet breakfast isquick checkexhibition centrerooms are spaciousrhine riverhotel is locatedold towntramairport
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Reviewed 16 September 2016

Stayed overnight on the way home from a Bavarian holiday with Parrys coach company
Had evening meal and breakfast provided both buffet . Didn't arrive until 7pm and ate at 8pm for evening meal had to wait for food to be replenished which was quite a long wait The food when we finally got it was cooked well and there was choice of desserts as well as cheese . Breakfast choice included fried eggs and beans which we had not had in the other hotels on the tour however there was no porridge . This is more like the hotels we are used to staying with Parrys in the UK when we have done short breaks , large four star corporate chain hotels . The hotel is modern and functional . The room had a two beds a large and small one . Air conditioning and double glazing so could not hear any traffic noise . The bathroom was very small and wondered how less mobile people would cope with getting in and out the high sided bath and tight shower space . Hotel was located in a cluster of other large chain hotels and office blocks .
It was not our choice to stay here as it was part of a package holiday but would consider staying in the unlikely event we visited this area again .

  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Addy522015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this reviewResponded 26 September 2016

Dear Addy,
thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West.
It is important for us so that we can improve our services.
We hope to see you soon again.
Sincerely,
Annick Richard
Executive Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016 via mobile

Room was clean, wifi connection on request for business stay fast with good coverage, breakfast deliccius with big possibilities, staff very kind at reception. But with comperison with other hotels I can not tell Novotel deserve 4stars. I had connected room with other one with door which wasnt locked and as other guest told me in the afternoon was open fully. Roomkeeper work in 3 turns so all morning is somebody disturbing with cleaning. Comperison price vs quality I prefer other hotel for next time.

Stayed: September 2016, travelled on business
Thank Vera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this reviewResponded 15 September 2016

Dear Vera,
Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services.
Please accept our apologize concerning the not closed connecting door.
We hope to see you again in Düsseldorf.

Sincerely,
Annick Richard
Executive Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2016

Nothing to brag about on this hotel. It fit the purpose, was relatively clean, and the service ok. If you need a quick hotel that's a bit outside of the busy city center then this will work. Beds were ok, quiet, and decent night's sleep. Wi-fi was terribly slow and ended up having to buy a premium package to load work emails.

  • Stayed: May 2016, travelled on business
    • Value
    • Location
    • Service
Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this reviewResponded 30 August 2016

Dear Patrick,
Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West.
We strive to continuously improve the quality of our services and are sorry that the Wifi was not working that good.
We hope to see you again in Düsseldorf.
Sincerely,
Annick Richard
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2016 via mobile

The good thing about Novotel is that the standard in all of their hotels I have stayed in is consistent. You get the same good level of service and so there are no surprises. This one in Dusseldorf was dependable in terms of service and comfort level. It is good for business travel but I can't see the appeal for staying there on holiday as it's a little too far out of town to enjoy wandering around the streets of the city centre.

Stayed: September 2015, travelled on business
Thank HK_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this reviewResponded 30 August 2016

Dear Novotel guest,
we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Annick Richard
Executive Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2016 via mobile

This is one of the best hotels for being with family the rooms are large, you can also have two connected rooms together, the breakfast and there is multiple choices and there is also kids playing area with lego and xbox and there is also a large fitness and spa area.

Stayed: August 2016, travelled with family
Thank SaiffA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this reviewResponded 30 August 2016

Dear Saiffa,
we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Annick Richard
Executive Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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