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Reviewed 3 December 2017

I tried to book rooms online, but the hotel's system was problematic in October. I called the manager to get rooms at the prices advertised, but he wanted to take me for a ride, and offered me the same rooms that were on offer on the hotel's website at a more expensive rate.
I had visited the hotel earlier that week to check the rooms, and I was shown a room with no natural light, and the receptionist insisted that that was their best room. My conclusion is that they take foreigners for idiots. I will never book any room at this hotel for any of my family members. I booked at another hotel at the end.

Room Tip: Chain and international hotels have a better service and management here.
  • Stayed: October 2017, travelled solo
    • Service
Review collected in partnership with this hotel
Thank Shervin2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

We stayed with another couple in a 2 bedroom self-catering unit . The room was very well equipped , quiet and clean. The beds were comfortable and rooms were large.

The staff are extremely well trained and very helpful. Many thanks !

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank 214flyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelZumnorde, Manager at Hotel Zumnorde am Anger, responded to this reviewResponded 10 September 2017

Dear guests,

Your review and the fact, that you have chosen our hotel for your stay in Erfurt are highly appreciated. With pleasure we read your comment and shared it with our entire team- thank you very much! We are very much looking forward to welcoming you soon again and remain with best regards from Erfurt, Luise Gruener - Hotel Manager

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Reviewed 12 January 2017

Thanks to all the staff at Hotel Zumnorde for their friendly and professional service. We enjoyed two dinners at the hotel restaurant, which is clearly also very popular with locals. The garden was the perfect place to listen to the Carillon concert from the nearby Bartholomaeusturm. I recommend planning your visit to coincide with one of these wonderful concerts!

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Marianne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelZumnorde, Manager at Hotel Zumnorde am Anger, responded to this reviewResponded 13 January 2017

Dear guests,

Thank you very much for your kind and positive review- we are delighted that you had a pleasant stay!

We are looking very much forward to welcoming you soon again.

With best regards

Luise Gruener
Hotel Manager

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Reviewed 16 September 2016 via mobile

Erfurt has a surprisingly nice Altstadt, and it's well worth a visit. Zumnorde is a good place to stay, the room was nice, the location central, and it has a good restaurant attached to the hotel. It is an old building and a bit of a maze, but there seem to be plenty of staff to help you if you get lost on the roof (easier than you imagine!). I didn't try the breakfast so can't review it.

Stayed: September 2016, travelled on business
Thank Nick445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelZumnorde, Manager at Hotel Zumnorde am Anger, responded to this reviewResponded 14 October 2016

Dear guest,

Thank you very much for your review- your positive feedback is highly appreciated!
We are happy that you did not get lost during your stay- every vacation in our hotel makes it easier to find your way, so we hope for many more visits!
Meanwhile- all the best to you.

With best regards

Luise Gruener
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2016 via mobile

The staff at this hotel were really helpful on check-in. Our room was a good size, though we were somewhat disconcerted by the floor shaking any time either of us walked around, trams went past or peolle upstairs did anything.
The room was a greag size and well decorated. Note there was no in-room safe for those who prefer this method of storing valuables.
We had enquired about breakfast at check in as we were not sure whether our rate included this. We were simply told where to go to access it. Next morning we went down and there was very little available: a few small pieces of watermelon and some overdone pastries at the corner of platters. This was at around 9 am. Needless to say we went elsewhere, but on checkout they tried to charge us for breakfast! Unimpressed! Fortunately the staff member on duty was good about removing this from the bill.
We also noted we were the only couple wd saw in tge hotel aside from staff who were on the younger side of qbout 70 ...
The hotel served its purpose and is absolutely in a perfect location and for this reason would look at it again were we to return to Erfurt, but it does have some challenges.

Stayed: July 2016, travelled as a couple
Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelZumnorde, Manager at Hotel Zumnorde am Anger, responded to this reviewResponded 14 October 2016

Dear Natalie,

Thank you very much for your feedback, which is highly appreciated.
Only with the help of our guests we can figure out weak spots and improve our supplies and services. We have to apologize about the insufficient breakfast offer- please be ensured that this is not our regular standard. We also regret that our staff members did not give you a proper answer regarding breakfast.
We would be more than happy for getting the chance to welcoming you again and having the opportunity to show our high services and standards.
Thank you very much in advance for staying with us again and giving us the chance to improve your impression.

With best regards

Luise Gruener
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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