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“Next Door to Noisy Club (room #4)”

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Palacio de Santa Ines
Ranked #9 of 122 Hotels in Granada
Certificate of Excellence
Reviewed 3 October 2017

Lovely hotel, but we had a terrible experience because our room (#4) was right near a club that had people/noise all night (Saturday night, Sept. 16), and we got almost no sleep (and we used to live in NY, so we're used to noise). We tried closing the window to lessen the noise, but the A/C did not work well. Unfortunately, I can't recommend this hotel because our sleep was miserable.

Room Tip: Room #4 on a saturday night was very noisy
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank rkade32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this reviewResponded 4 October 2017

Dear Guest ,
First of all, we would like to thank you for taking your time reviewing our Hotel after your
recent stay.
Regarding the noise, we are feeling very sad to know about your complaints. Our aim, giving
you room nº 4, one of most required by guest, was to have a pleasant and enjoyable stay
ever. We are so sorry to know that you were disturbed. You should have informed the staff at
reception desk available 24 hours a day , and they will have offer you another room far from
the Street or in a higher floor. We would like to apologize again for all the inconvenience.
Referring to the AC in the room, please be assured, we do value all feedback from our guests
and your comment has been reviewed with our team. The air conditioning has been inspected
and the power has been increased in order to cool the room even more.
Many thanks once again for your time and your evaluation
Customer Department Service.
In your next visit, I will take personally care of your reservation, I´m sure you ´ll not be
disappointed.
Many thanks again for your time and your comments, we hope to you soon,
Best Regards
Customer Department Service.

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19 - 23 of 1,294 reviews

Reviewed 3 October 2017 via mobile

Stayed here 4 nights. Found that rooms were a little noisy because the sound of doors closing and suit cases rattling over the tiles echoes around the courtyards. Great location though and the bar on the corner of the street was super for a nightcap on the way home! I assumed that as a hotel it would have a bar and restaurant but it doesn't. It does offer a buffet breakfast however. Rooms were clean, bed and pillows comfortable and toiletries topped up daily.

Stayed: October 2017, travelled as a couple
Thank MFEP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacio S, Director de Relaciones Públicas at Palacio de Santa Ines, responded to this reviewResponded 4 weeks ago

Dear Guest ,
We would like to thank you for your comments after your recent stay at the Hotel Palacio de Santa Inés. We are glad to know that your stay was pleasant and enjoyable
It was so pity to know that you have been disturbed by the noise of the suit cases of the guest leaving . We would also like to apologize for to that, guests leaves early mornings with wheels suitcases, the departure can be noisy sometimes. Sorry once again for all the inconvenience.
Once again, thank you for your time; we will be pleased to see you in other occasion

Best regards
Customer Department Service

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Reviewed 2 October 2017

We stayed for 3 days at the end of September - in room 14 on ground floor. Ideally located a few metres off the historic Carrera del Darro, close by the Alhambra, the historic Albeicin and the cathedral.Very friendly staff, buffet breakfast had good choice. Only downside was some noise from the adjoining alley and also from the internal courtyard - would recommend a room on a higher floor. Overall a great location to base yourself on a visit to Granada, and a nice change from bland chain hotels

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this reviewResponded 4 weeks ago

Dear Chris,
First of all, we would like to thank you for the opinion. We are happy to know that you enjoyed your holidays in our Hotel and we hope that if you ever come back to Spain, you will not forget about us, you are always welcome here.
On the other hand, we are sorry that you were disturbed by the noise from the internal courtyard, we wish you had told this to the Reception, I am sure they would have offered you a room on a higher floor and quieter.
We hope that you enjoyed your stay and thank you once again for your opinion.
We would be really glad to see you once again.
Kind regards,
Customer Service Department.

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Reviewed 30 September 2017

This place has history to spare. It has been restored as much as possible. However there are some issues with sinks not draining and a mustiness that is ever present. If being close to the Alhambra and old city streets is critical, this place fills that criteria. However if you like a hotel that is clean and fresh and quiet, you might want to look elsewhere. The staff is very pleasant and helpful. The breakfast buffet is generous and extensive. The place is old however. Something to keep in mind when deciding where to stay in Granada. We were here for 3 nights and in hindsight, 2 nights would have been enough to see everything we wanted to explore.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank MarlynJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this reviewResponded 4 weeks ago

Dear MarlynJ,
First of all, we would like to thank you for your time reviewing our Hotel after your stay.
We are glad to know that you enjoyed every small details of the Hotel, the architecture, the history and the character of the building.
We are so sorry to know that you have been disturbed by the smell from the bathroom, you should have told the reception staff, they will immediately have solved the situation. The department concerned has been inspecting seriously the room, everything is fine now.
I´m sure that in your next stay, everything will be absolutely perfect,
Once again we would like to thank you for your comments.
Best regards
Customer Departmet Service

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Reviewed 26 September 2017

I've been vacillating over whether it was 3* or 4*. I went with 4*.

The first thing I'd say is do not use google maps to find the car park the hotel recommends. It leads you up a blocked off road. Use the excellent directions the hotel emails you when you book however it's helpful to have an access to a map as well. It's not possible to access the hotel by car. Once parked the hotel will apparently pay for your taxi ride to the vicinity of the hotel (50 yds) but it's only a 10 minute walk and, as we had a small amount of luggage, we walked.

Once the taxi has dropped you off (or if walking) the hotel is off the road up a moderately steep set of steps and there are lots of steps in the hotel itself. This is not a good choice for those with restricted mobility.

The receptionist was excellent. He was the only staff member we met!

We paid £101 for a night via Hotels dot com. The hotel itself is a lovely old building beautifully renovated. Our room (on the ground floor) was comfortable and spacious. However the wifi was slow and there were significant 'plumbing noises' in the form of rushing water from other rooms. We didn't take the breakfast option as there are lots of eating places and my wife wanted to try a special one - reviewed separately.

The location was great. As i mentioned I vacillated on whether it was 3* or 4* because of the plumbing noise we had. I decided in the end that that was probably part of being in an older building and, as we knew what we signed up for, it would be harsh to penalise them for it.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank drc225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this reviewResponded 29 September 2017

Dear Guest,
Thank you so much for such a positive comment about your stay in our Hotel! It is always a great pleasure to read comments like yours. We are glad we could be a part of your holidays and we hope that if you ever come back to Granada, you will remember about us.
Thank you for appreciating the staff and the hotel itself. You are absolutely right - the location of the Hotel could not be any better, we are in the center of the historic city, close to all the most important attractions and best tapas bars.
Please be assured, we do value all feedback from our guests and your comment has been reviewed with our team and corrective actions are taken to improve the quality of our Service The plumbing system in the hotel is been seriously inspected after receiving your review.
I, m sure you´ll notice the improvement in you next stay
We would like to thank you once again for your remarks and for your evaluation-
Best regards
Customer Department Service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palacio de Santa Ines

Address: Cuesta Santa Ines 9, 18010 Granada, Spain
Phone Number:
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Granada
#9 Romantic Hotel in Granada
#13 Business Hotel in Granada
Price Range: RM266 - RM708 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palacio de Santa Ines 3*
Number of rooms: 35
Official Description (provided by the hotel):
The 16th-century Palacio De Santa Ines, in the Unesco World Heritage Albayzín district, is a 5 minute walk from Granada Cathedral. Crossing the small hall at the entrance, visitors will be fascinated by the courtyard beauty because of its fountain, columns, balustrades and in particular, of Renaissance frescos painted. ... more   less 
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Also Known As:
Palacio De Santa Ines Hotel Granada
Palacio De Santa Ines Granada

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