For the price we weren't expecting anything special so we were pleasantly surprised. Staff was helpful but very little English between the four different people we dealt with. Our only problem was with the AC. We purposely booked places with AC and when we got here there was none. When we questioned the desk person about it we were told there was indeed AC - turns out there is a master switch for the wing we were in which had been turned off so the desk clerk turned it on. Over the course of the next two days that switch must have been turned off and on at least 10 times. Turns out if people were cold, instead of suggesting the use of blankets the staff just shut off the AC for everyone - not a good idea. Why advertise AC if you are going to shut it off for everyone in the hallway when someone complains!!