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“Amazing!”
Review of Gran Melia Colon

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Gran Melia Colon
Ranked #7 of 178 Hotels in Seville
Certificate of Excellence
Reviewed 18 September 2017

What a wonderful hotel! Every aspect of the experience exceeded my expectations. Staff was super helpful with everything, even setting up a last minute gathering of colleagues. Will definitely stay here again when I come back!

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
Thank mamabear618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo_Mossio, Guest Experience Manager at Gran Melia Colon, responded to this reviewResponded 20 September 2017

Dear guest,

Thank you for sharing your memories at Gran Meliá Colón and the time dedicated to post it on Tripadvisor.com. Your opinion is very important for us because it is our first tool to know how we can improve our service to exceed our guest expectations.

Thank you your your mention to our staff. All the proffesional team here do our best to help the guest feeling like if you were at home.

We feel very happy to know that you have enjoyed our hotel and it is a pleasure to know that we will have the opportunity to welcoming you again.

Thank you again for your kind comments. We are looking forward to welcoming you soon again.

Best regards,

Jacopo Mossio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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44 - 48 of 2,471 reviews

Reviewed 18 September 2017

Outstanding hotel services. Rooms were impeccable and beautiful. Decoration is original and chic. Had breakfast and dinner. Both were great. Location is right in the middle of old town. I definitely would go back again!

Room Tip: Luxury (basic)Room is big enough for 2 people.
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  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Sophie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo_Mossio, Guest Experience Manager at Gran Melia Colon, responded to this reviewResponded 19 September 2017

Dear Sophie L

Thank you to be our guests on your recent visit to Seville.

On behalf of the whole team, we feel grateful and highly appreciate your encouraging post at Tripadvisor.com concerning your experience at the Gran Meliá Colón hotel.
We remain at your entire disposal and look forward to welcoming you back soon.

Sincerely yours,
Jacopo Mossio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017

This hotel is a grand hotel with a contemporary twist. It has all the amenities one would excpect of a five star city hotel, excellent bedrooms with extremely comfortable beds, well equipped bathrooms with powerful shower and a delicious breakfast included in the room rate. We had a first floor room with a little private terrace which was an unexpected bonus. It also has a gorgeous roof terrace area for sunbathing and enjoying the roof top view. It is also well located being a short walk from the central historic sites and the river and near to some excellent restaurants. (Tata Pila only 5 minutes away). I have stayed in other places in Seville previously but I was impressed and will return.

  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank CityTraveller45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo_Mossio, Guest Experience Manager at Gran Melia Colon, responded to this reviewResponded 19 September 2017

Dear CityTraveller45,

First of all, we would like to thank you for publishing such a great and motivating comments at Tripadvisor.com about your stay at Gran Meliá Colón.

It is very important for us to know that our efforts and work yield good experiences as guests satisfaction is our main purpose.

We are glad that you had such a wonderful stay, thanks to our high quality service, comfortable rooms and central location.

Please do not hesitate to contact us if there is anything we can do for you. We remain at your disposal and look forward to welcoming you back.

Warm regards,
Jacopo Mossio

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Reviewed 17 September 2017

was here for 4 nights, on a biz trip. Stayed on the "red Level", basically the club floor concept, and the lounge serves wonderful canapes, local tapas, wines and other liquors, altogether a real oasis for a break or meeting with friends. B'fast in both the lounge and regular dining room v. good. Two problems with the hotel, esp for a biz person: internet v. weak, sometimes not accessible...really, in this day and age? It was somewhat shocking, given the superior level of service and comfort in the hotel. The other problem: not one entertainment channel (of many) on the TV in English, neither British or American. For tourists in the hotel for 1 or 2 nights, internet and TV may not be big items, but for a longer stay, and on business, especially the internet, needs to be ramped up. Then it would be well-nigh perfect.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank greg0ryfb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo_Mossio, Guest Experience Manager at Gran Melia Colon, responded to this reviewResponded 19 September 2017

Dear Gregory F B,

Thank you for letting us know about your experience at Gran Meliá Colón through Tripadvisor. We are delighted to know that you found it very pleasant and enjoyed the RedLevel.

On the other hand, let us apologize for the inconvenients with internet and TV channels. We have taken note and will do all our best to improve these two aspects of our service in the future.

Thank you again, for the time dedicated. We remain at your disposal and look forward to welcoming you back.

Best regards,
Jacopo Mossio

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Reviewed 17 September 2017

With a couple of quibbles (one of which may be important to people of a certain age), the Gran Melia is a great hotel to consider.

Its attractive lobby is friendly and welcoming, a feeling that is enhanced by the informal reception desk, where we registered while sitting in a comfortable chair.

Employees were super-nice, friendly and helpful without a trace that they were going through the motions. Concierges attacked special requests enthusiastically.

Included breakfast was more than ample: Eggs, lots of fruit, cheeses, meats, smoked salmon, cereal, and a wide variety of breads. Pancakes and specialties were available a la carte.

The room was large, the king-size bed very comfortable, the closet space ample. Maybe the best part was that the bathroom had a double sink, so you are spared the battle of the elbows as you and your traveling companion brush your teeth.

The quibbles:

The shower in our room was accessible only by getting into the middle of an ultra wide, round tub. I had to go up one step, swing my legs wide over the tub's 6-inch-or so ledge, step into the tub, and make my way to the shower. The reward, admittedly, was a hot, strong stream of water. But still....

Wasn't thrilled that instead of a comfortable easy chair, the room sported a smallish couch reminiscent of those where the duchess would get the vapors after learning the duke had run off with the scullery maid. Good for drama, not good for reading comfortably.

Still , recommended enthusiastically.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo_Mossio, Guest Experience Manager at Gran Melia Colon, responded to this reviewResponded 19 September 2017

Dear John F.,

Thank you very much for having chosen the Gran Meliá Colón as your hotel in Seville, as well as for taking the time to post your nice review about your stay at Tripadvisor.
We feel grateful for your kind words concerning our staff and are glad that you enjoyed the room and the breakfast-buffet.

We also very much appreciate your sincere opinion concerning the shower and the chaise-longue in the room as it helps us in our constant effort to improve.
Please let us know if there is anything we can help you with.

Our appreciation again for recommending us. We remain at your entire disposal and look forward to welcoming you again in the future.

Best regards,
Jacopo Mossio

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Colon

Address: Canalejas, 1, 41001 Seville, Spain
Phone Number:
Region: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Seville
#4 Romantic Hotel in Seville
#6 Luxury Hotel in Seville
#12 Business Hotel in Seville
Price Range: RM826 - RM2,537 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Colon 5*
Number of rooms: 189
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Also Known As:
Gran Melia Colon Hotel Seville
Sol Melia Seville
Sol Melia Colon Hotel

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