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Petit Palace Santa Cruz
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Reviews (1,081)
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All reviewssanta cruzgreat locationfamily roomold townbathroom doorfree bikesbunk bedssmall squarerooms are modernbreakfast roomair conjewish quarterwalking distanceminutes walk from the cathedraltapascoffee machineshort stay
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37 - 42 of 1,081 reviews
Reviewed 12 October 2017 via mobile

This is a convenient, small hotel, situated in a perfect location between Santa Cruz and Macarena. All the major sights are within walking distance.

The staff were very friendly and helpful, there was a good selection at breakfast, and the hotel has a pleasant, relaxed atmosphere.

Overall, we had a good stay, and would recommend the hotel as a good base to explore the city.

Stayed: October 2017, travelled as a couple
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesús P, Manager at Petit Palace Santa Cruz, responded to this reviewResponded 13 October 2017

Dear Robert,
Thank you very much for your nice review. We are really happy you enjoyed our hotel.
We look foward to heaing you between us very soon.
Kind Regards.
Jesus P. Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

Modern hotel, room is small but good enough for 2 people. The bath area is quite big, shower is nice and good water pressure. Air condition works well and able to adjust temperature. I really like the bed and had 2 very comfortable sleep during my stay.
You can walk to anywhere from the hotel, head north to metropol parasol , head south to cathedral, alcazar etc. Dont think we would need breakfast in hotel since there are many good food around. Highly Recommend this place!

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank abobobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesús P, Manager at Petit Palace Santa Cruz, responded to this reviewResponded 11 October 2017

Dear guest,
Thank you very much for your nice review through Tripadvisor. We are really happy you enjoyed our hotel.
We hope to hearing you soon.
Our best regards.
Jesús P. Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile

Spent 4 nights here and enjoyed them all. Very quiet and comfortable room, terrific breakfast and super shower. The staff was very friendly and helpful. Very good location, close to sights but on a quiet street.

Stayed: October 2017, travelled as a couple
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesús P, Manager at Petit Palace Santa Cruz, responded to this reviewResponded 9 October 2017

Dear Bill,
We thank your review through Tripadvisor. We are really happy you enjoyed our hotel, also our buffet breakfast with our healthy corner.
We would like to hearing you soon.
Sincerely
Jesús P. Manager

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Reviewed 4 October 2017

Well located Hotel with good attention and comfortable rooms, cable ( mostly spanish ) and large TV screen. Bathroom not very private, with glass door. Wifi is OK.
No in hotel parking and public parking is 5 blocks away and may be full.
Breakfast not included and is expensive and not very good.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Oreste G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesús P, Manager at Petit Palace Santa Cruz, responded to this reviewResponded 5 October 2017

Dear Oreste,
Thank you for your review through Tripadvisor. We are delighted you enjoyed our hotel, location, room and technologies.
We look foward to having you back.
Sincerely
Jesús P: Manager

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Reviewed 1 October 2017

My husband and I stayed here for a few days in March. We loved the location and its proximity to all the sites in the area and found the room to be a great size with a comfortable bed. Unfortunately, our bathroom had a major ant problem and the staff was not terribly attentive though did eventually spray (which had limited effectiveness). The other major issue was the noise. We followed other Trip Advisor members' advice and requested a room overlooking the courtyard to avoid the street noise, but found that the hotel blasts music beginning early in the morning and continuing late into the night from its restaurant in the courtyard; we had to call every night to ask them to turn it off so that we could sleep and were awakened by the sound every morning. Would not stay here again.

Room Tip: Room overlooking courtyard, but beware of music from the restaurant
  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Alexa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesús P, Manager at Petit Palace Santa Cruz, responded to this reviewResponded 3 October 2017

Dear Alexa,
Thank you so much for your feedback, we are glad you enjoyed our location and room. We are sorry for inconvenience caused for music. Now we have a new loudness music system for our piped music and we change the volumen depending the daytime but we never have the music at night.
Thank you for your review that helped us to improve.
We would like to have the chance to see you back and offer you a great experience.
Thank you and kind regards.
Jesús P. Manager

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