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Reviews (1,256)
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Show reviews that mention
All reviewsgreat locationold townel corte inglescentral locationmodern hotelexcellent hoteltrain stationrecommend this hotelpinxtos barsan upgradeair conditionshort walkguggenheim museumcoffee machinewithin walking distancereception staffwould stay here again
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29 - 34 of 1,256 reviews
Reviewed 30 March 2018

Good location with easy access to old town, the food market and museums.
Rooms are nice and quiet and quite modern and clean.
Problems are....no water in the room and extortionate prices for a bottle from minibar....come on guys you can spare a bottle of water for guests surely?
We experienced a “funny” smell throughout our stay...not pleasant.
No tea and coffee facilities in room...I nearly got wrestled to the floor by the maid whilst trying to make a cuppa in the bar (admittedly just outside the minuscule time window they will let you have one in the bar)....the Basque temperament is quite abrupt!
Anyhow....local bars are great for pinxchos and wine and Guggenheim is worth a trip for a laugh at how preptentious modern art can be...my favourite “installation” being the stack of plastic chairs....inspired and thought provoking (did I really pay good money for this?!)

Stayed: March 2018, travelled as a couple
Thank paul r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion D, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 10 April 2018

Dear Paul:
Our customers are our best reference for improvement and that is why your comments are very important to us.
We follow up your observations to the relevant departments immediately.
I would like to explain you, for the next time you visit us, we have superior rooms with coffee and tea service , feel free to ask our reception where you conveniently inform .
Hoping that these problems do not prevent future visits to our hotel, receive my best regards
Alvaro Saiz, General Manager.

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Reviewed 21 March 2018 via mobile

Stayed 2 nights in a standard room which was large, comfortable and spotlessly clean.
The staff were very helpful in a number of ways including recommendations for eating and drinking in town and help with I.T. Horacio and Sara. . . .thank you for helping make our stay enjoyable.

Stayed: March 2018, travelled as a couple
Thank Bristo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion D, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 10 April 2018

Dear Bristo:
Our customers are our best reference for improvement and that is why your comments are very important to us.
We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.
Hoping to see you soon again in our hotel, I send you my warmest regards.
Alvaro Saiz. General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018

Nice modern hotel perfectly located in the heart of Bilbao with walking distance to both the Old Town “Casco Viejo” and the Guggenheim Museum. Also in the middle of the shopping district (El Corte Ingles is just down the street) and a lot of nice restaurants.

Stayed: December 2017
1  Thank 862theresaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion D, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 12 March 2018

Dear Guest:
A pleasure to have had you among our customers. We hope that soon return visit in Bilbao, or in any of the hotels in the chain Sercotel
Sincerely:
Alvaro Saiz. General Manager.

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Reviewed 9 March 2018

Nice modern hotel inside an older facade, we loved it. Great location near Gran Via and Corte Ingles etc plus close to all the shops my wife liked. Good public transport nearby if you want to venture further afield. The city isn’t huge so if you’re relatively mobile you can get to most of the attractions on foot like the Guggenheim, the old town etc. We got a taxi from the airport @ €26 but on the way back the bus from outside the Carlton hotel on the Gran Via (7 minute walk from hotel and €1.45 fare)
Lots of little bars etc nearby, none too pricey, but a lot of them were closed on a Sunday, as were most of the shops. If you need anything on a Sunday, there is a little supermarket on the platform at the nearby Abando railway station.
Only a couple of niggles...our room was incredibly warm and the A/C didn’t seem to be able to cool it down. The housekeeper just switched it off completely but it was still warm. The window had a lock on it and there was no key to open it. She did it as she had a key but the next day the window was locked again.
Also, a very British thing, we would have loved tea/coffee/kettle in the room. I know this is available in upgrade rooms but I think it should be universal. A small point.
Overall we really enjoyed our stay . The staff were lovely, helpful and the big fella on breakfast duty was a real character. We’ll be back and would thoroughly recommend.

Stayed: March 2018, travelled as a couple
1  Thank Stormborn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion D, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 12 March 2018

Dear Guest:
Our customers are our best reference for improvement and that is why your comments are very important to us.
We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.
Also we follow up your observations to the relevant departments immediately.
Hoping to see you soon again in our hotel, I send you my warmest regards.
Alvaro Saiz. General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2018 via mobile

This hotel is in an ideal location for bars, restaurants, Guggenheim, Bilbao FC, Old Town and the Funicular and much more.
The hotel is modern, very clean and the staff are polite.
We stayed here twice within the week and both rooms, although standard, were of a very good specification. A huge super king size bed, tv, walk in shower coffee table and chair, safe, spaciousness abound.
Outside drinks and socialising area with jacuzzi which will be nice when the weather improves later in the year.
Check prices regularly for a good deal and book it!

Stayed: February 2018, travelled as a couple
1  Thank trotter1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion D, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 27 February 2018

Dear Guest:
Thank you very much for rating our establishment so positively. We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.
Sincerely:
Alvaro Saiz. Director.

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