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Savings alert! 28% below average rates

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Reviews (1,560)
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Reviewed 25 January 2016

We really wanted to like this place. It has simply stunning views from the lobby and restaurant. The service from the staff was top-notch. Food and drink at the bar and restaurant all quite good.

We paid a little extra for a sea view, but opted not to go for the more expensive superior room. In hindsight that was a mistake.

The trouble is that it's hard to enjoy a hotel experience when you end up with one of the non-renovated rooms. Imagine a room that is run down and equipped with a filthy carpet. Imagine multiple yellow stains and ground in mud/dirt. The rest of our room had seen better days with peeling wood veneer, broken window frames, and cracks in the walls. The bed was bowed in the middle, leading me to think that the mattress might have been an original.

I talked to the hotel staff and apparently they'll be finished renovating in the next two years. My advice would be to come back for a visit in 2018!

Room Tip: Pay extra for a superior room if you must stay here
  • Stayed: January 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank Tony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2016

The ground floor is amazing with the view on the sea & the city in the restaurant & bar
A real must see !!!

Once in the room, the charm is gone.
Very old school room which need refurnishing ! Bathroom was not very clean for a 4star hotel

As it was very low season the price was 80 € which was great anyway, but I would be very disappointed to come in high season and have to pay > 250 € for such bedroom

  • Stayed: January 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank yannnnnnnnnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2016

This hotel is good for a specific type of stay. If you want to be in the thick of things in San Seb, look elsewhere. But if you want an idyllic retreat in between your days in town sightseeing and pinxos eating, somewhere to truly relax at night, then it is ideal!

Firstly, the location. Yes, it is a funicular ride from the bay, and you will then have about 30-45 mins' walk to the parte vieja. However, this can be a positive - the funicular is 100 years old and a real part of the town's history! And the walk encompases the whole of the bay, starting with Edward Chillida's Combs of the Winds. A taxi can be taken to get home at night for a very reasonable rate (€10-20 depending on timing).

Secondly, because of its location, you have the views. And they are truly breathtaking! There is something incrediblyrelaxing about getting back to the hotel bar for a cerveza or glass of Rioja, at the end of a long day of sightseeing, and watching the waters lap against the bay. Day and night, it is mesmerising. We paid extra to secure a bay view room, and this added to the impression. I would highly recommend it, although other rooms also have varying excellent views of the sea, down the coast, or the mountains.

Rooms were well appointed. We stayed in the standard room, with a premium for the bay view. It was pleasant, and had an impressive bathroom.

Facilities. We dined in the restaurant, with bay views, and although considered expensive by Donostia's standards, it is really very good value. Same price as a gastropub in London. Top cuisine, great wine, knowledgeable staff. The bar has a great selection, with big leather sofas, spread out, and amazing vistas throughout three aspects, including the terrace. Good beer, great wine selection (again, could be considered expensive, but still cheaper than a pub in London, and with those views!). Really a jewel.

Sadly the pool is closed most of the year, and is not large anyway. It is a main gripe for me, that there are no leisure facilities. This hotel has such a wonderful location, and restful atmosphere, and being a bit cut-off they would benefit from the addition of a gym and sauna, preferrably a year-round pool or hot-tubs. Given the premium charged for the hotel, and its general market orientation, it should offer something like this.

Overall, this is a quirky hotel (located within an amusement park and next to a castle). While it occassionally harks very considerably towards The Shining, it captures a sort of different era of hotellery that is now almost completely lost, and in that respect it provides a wonderfully nostalgic and slightly opulent experience.

It is true that there is nothing stopping you from just visiting the hotel if you are staying in town, but I personally like a bit of tranquility after a hard day's touristing, and if you do stay out a bit late it's just a cab ride home. I found most of the staff to be very friendly, and their service does err towards a 4 star hotel rather than just Mercure standard.

I would strongly recommend this hotel, however it comes at a premium. If you book at the right time and there's a deal, it's quite a bargain for a very special hotel experience in an amazing setting. However, otherwise it is expensive for what you're getting.

I will stay there again, definitely. And I will enjoy it. Just plan your days out so you don't find yourself wanting to pop back to the hotel halfway through!

Room Tip: Pay extra for the bay view, or otherwise a view over the sea may also catch the bay.
  • Stayed: April 2015, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank uncledavey80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2015

Incredible view looking down over San Sebastian, really can't be beat. Stay here if that's important. Otherwise, stay in the vibrant town and come up to have drink one evening. Our room was drab but clean and satisfactory. Common areas could use an update. Skip breakfast. You can do better at a cafe in town.

  • Stayed: July 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank meyjef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2015 via mobile

The location and the view is unbeatable, no question about that. Best if you have a car, but taxi is also an option.

The only disappointment we had was the breakfast... expensive, not very appetising and the staff should be trained a lot. Our second day, we opted for an 'Express breakfast', but there was nobody at the bar. We had to wait about 15 minutes just to talk to someone and be able to order... and then were told that they run out of croissant because we came down too late!! It is too bad when the service ruins the experience of a hotel with great potentials.

Stayed: November 2015, travelled as a couple
Thank susy2424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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