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All reviewsno liftgreat locationold townstar hotelfirst floorwater viewparking garageinterior roomsmall hotelbit datedpintxos bars and restaurantspriced hotelstay there againwithin walking distancefriendly hotelthe wi fishort walk
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Reviewed 30 June 2016

The Hotel Parma is an older hotel in a fantastic location in San Sebastian-Donostia. Although comfortable, the room could have used a little updating. The staff were welcoming, knowledgeable about the area, and helpful. The view of the beach and ocean from our room was really nice. We would definitely stay there again.

Room Tip: The view of the ocean is nice but there is a bit of noise from people on the streets late at nigh.
  • Stayed: June 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iazurza, Director General at Parma Hotel, responded to this reviewResponded 9 August 2016

Dear Kelly C.:

We really appreciate your nice review. This is a family run business that since we are running it (back from 1979), have very clear that one Hotel has to be updated frecuently.
The Hotel has had several refurbishments since we took it, and we really appreciate your opinion when you say that the room need a little updating. Honestly, we will take your opinion into account.
Many thanks also for the nice words about the staff. I will let them know, I'm sure that they will like your compliments.
Thanks again and best regards.


Iñaki Azurza
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2016

We chose this hotel due to its great location on the edge of the old town and most importantly it has private parking as we were touring through Europe. Great rooms with a lovely view of the sea, extremely helpful and friendly staff and only two minutes walk to the centre of the old town, pretty perfect !

Room Tip: sea views are worth having
  • Stayed: May 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank X11jpn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iazurza, Director General at Parma Hotel, responded to this reviewResponded 10 August 2016

Dear Customer:

First of all many thanks for choosing our Hotel for your stay, and for your nice review. I agree that the location of the Hotel is just great to visit San Sebastian, and the problems that you could have with parking are solved with our parking service.
We also appreciate the nice words about our staff. We strive every day to give good and hospitable service to our customers, and reeding that you appreciated both its a big releaf for us.
Thanks again and best regards.

Iñaki Azurza
Manager

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Reviewed 19 June 2016

Small, comfortable and well decorated hotel overlooking the beach with friendly staff. Our room had a sea view which we paid extra for. It was a good sized room with a large bathroom. Bathroom toiletries were very basic so I recommend bringing your own. Free use of beach towels was a lovely touch. Unfortunately we didn't get to use them as it rained for our entire trip. Breakfast was adequate but nothing special. There is probably better value to be had up town. Accommodation in San Sebastian is expensive so I would recommend the Hotel Parma for anyone looking for somewhere reasonably priced, clean, comfortable with a friendly welcome.

Room Tip: Ask for an exterior room preferably with a sea view
  • Stayed: June 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank janglo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iazurza, Director General at Parma Hotel, responded to this reviewResponded 21 June 2016

Dear Customer:

Many thanks for such a nice review. I specially appreciate the part where you mention our price. When compared to some other destinations, San Sebastian could be more spensive, but in my opinion, in our Hotel, quality and price are good balanced, and I see that you agree with me.
Many thanks again and best regards.


Iñaki Azurza
Manager

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Reviewed 18 June 2016

This small hotel is ideally situated 1min walk from the old town and is without doubt the best 2 star hotel we have ever stayed in. The rooms are large and the buffet breakfast perfect, fresh everything and great lit photos of San Sebastian decorate the walls.
The underground car park costs Euro15 per 24hrs but is a little way from the hotel.
The best kept secret of this hotel is the receptionist Aider who always smiles and goes out of her way to be helpful offering information and ideas of places to go and see.
Thank you Aider you are a credit to the Parma Hotel.

Room Tip: Specify what you want as rooms can be without a view, a view of the street or a sea view. The price will vary accordingly.
  • Stayed: June 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Iorana2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iazurza, Director General at Parma Hotel, responded to this reviewResponded 21 June 2016

Dear Missis Iorana:

Many thanks for your generous review. I agree with you that the best thing that our Hotel has is its location. Right in the heart of San Sebastian, but in a quite area at the same time, and with some rooms overlooking the amazing bay of La Zurriola.
The second best thing, but many times more important than the first one, is our staff. I feel proud of the staff we have, and I can say that they strive every day in giving good service. Eider, like the rest of the staff, is a very special person, and I will congratulate her personally for doing such a good job with you.
Many thanks again and best regards.

Iñaki Azurza
Manager

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Reviewed 14 June 2016

Very nice hotel , on the edge of the old town looking towards the 2nd beach ; staff very helpful and rooms clean and tidy ; you can open the windows for fresh air
Breakfast was tasty ; parking in a public garage about 200 metres away ; no problem finding both hotel and garage - worth more than the 2 star rating

Room Tip: ask for sea view as has view + fresh air
  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank 490billyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iazurza, Director General at Parma Hotel, responded to this reviewResponded 15 June 2016

Dear Customer:

Many thanks for considering that our hotel deserves more than 2 stars. It is probably one of the best compliments you could make to us. To be honest we are thinking of changing our classification, and reading your opinion encourages us to do it.
Many thanks again and best regards.

Iñaki Azurza.
Manager.

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