Really great service so thank you all & I'll be back soon after my summer break & vissiting Palma De Mallorca again. Thanks Melia for being so great all the time & making sure for guests that its fine even during Covid19 🙏🏽

This was my first time staying at a Melia Hotel and first trip to Palma. My friend has been coming here for years and is a platinum member of Melià and has converted me to be come one. The guest services manager, Veronica, has been extremely excellent and has provided exceptional customer service. She left me a personal note in my room 323 thanking me for my stay and it really Shows you that customer service satisfaction is a priority here. I am beyond thankful and appreciative to the level of attention that was provided by her and her team.

We’ve just returned for a 5 night stay at the Melia Palma Marina and what a lovely stay it was!

I will start with a word of warning (and really the only big downside to the hotel): be prepared to walk every day, or get cabs. This is in no way the hotel’s fault, but it’s a good 1.5 mile walk to the centre of the city, even longer if you want to head to Plaza Mayor or the Cathedral. If you enjoy walking (like us!), it’s not too bad, but when you’re doing the walk there and back for lunch, and then there and back for dinner, it can be pretty tiring!

However, other than that, there aren’t many bad things to say about this hotel!

The rooms are nicely furnished and have all the amenities you would expect (the Rituals shower gel/shampoo/conditioner was a great touch). The balcony was lovely and the bed extremely large! Everything was clean and there was plenty of storage space and plug sockets.

The breakfast was lovely and felt very COVID secure - everyone had to wear clothes to serve their food, and the number of options on offer was very impressive. Tables were suitably socially distanced and set in a well-furnished setting.

The pool area was good, although I do feel that there was maybe a few missed opportunities here. This hotel has an outstanding view of the bay and the city, but the pool was rather small and there were a limited number of sun beds (mainly due to COVID; if you came down after 10am, you wouldn’t get a sun bed until around 3pm when people start to leave, as we found on the first day). If a bit of money was spent on the pool area, they could maybe install a large infinity pool, or a hot tub/jacuzzi area, but at the end of the day, the pool was suffice if you were just travelling for a split pool/city/beach break.

The gym was open, although it was 1 at a time (very COVID secure!) and you had to book a 45 min session on the hour. These sessions tended to get booked up 2-3 days in advance, so in a 6 day holiday, I only actually got to go once. The equipment was decent (all Life Fitness), although it all just looked a bit messy (there was a very strange silicone ceiling that seemed to have a massive bulge of water in the middle of it!). I feel if they had someone supervising who could clean up after each session, it would make the world of difference.

The spa was not open at all due to COVID, which was a bit of a disappointment. I feel Melia could have done a bit more to publicise this ahead of arrival.

The staff were very helpful, and service at breakfast/reception was very good and attentive. The pool bar staff were always round taking dropping off drinks and cleaning up empties and I felt well looked after.

One thing I have to mention is the reception itself - this was genuinely stunning. It had been decorated incredibly, with lots of wood, greenery, lovely chandeliers and vases. Sadly, we didn’t have time to eat or drink here but to walk into that on the first day was a very pleasant surprise.

Cabs are readily available at the rank just outside the hotel, and on the road, there are a number of kebab shops, mini markets, boat excursion companies and bars. We went to the Mercadona supermarket round the back of the hotel on our first day and bought a crate of Coke to drink in the room and round the pool - the pool staff didn’t seem to have an issue with this and every was doing it. However, the selection at the bar was very good (although at expensive prices - around €14 for a cocktail if I remember rightly) if you hadn’t gone to the supermarket.

In general, I was very impressed with the Melia Palma Marina and would definitely stay again. The hotel seemed to be used largely by cabin crew for the various airlines, but it still stood up as a lovely holiday/city break hotel. The pool area could do with a little bit of work, but the general vibe of the hotel felt luxury and the staff helped contribute to that.