We stayed here recently while over for a family wedding. The hotel is situated outside of palma cemtre. It’s a 20-30 minute walk to the centre and there is very basic amenities nearby. There is a convenience shop just outside selling snacks, drinks, etc and a lovely Italian on the corner but not much else about.
The rooms were starting to look run down, the wardrobes were scratched to bits. Our bathroom constantly smelt like sewage which we told the cleaners about most days but nothing was done about it.
We upgraded to a levels room where you can use a seperate lounge throughout the day and get free snacks and drinks, they also do a seperate breakfast in here however the main breakfast was lovely but I agree with other reviews the bacon was anemic.
In the levels lounge you also get unlimited beer, wine, spirits, cocktails between 5-7 which was good.
The food in the day is very basic, not even bread is provided but you can get a coffee and a biscuit and some drinks, from 5 they do have a lot more option like sandwiches and cakes etc.
the pool area was just ok, the sun loungers are some of the most uncomfortable I’ve every lay on. They have a pole that sits right in the middle of your back and every person there moaned about this, we knew 70 people staying at the same hotel so trust me this is an issue!
The pool bar doesn’t open until 11 which is stupid as most people are out there from around 9 and can’t get a drink yet they don’t let you bring outside drinks in.
The food at the pool was average. We had the humous and pita which was very bland and the chicken goujons which were dry as a bone.
The reception staff were very hit and miss some were helpful some were just rude.
As we were in the levels rooms luckily we could use their reception staff who were very polite and helpful. They arrange our iron and board, late checkout, kept our bags when we checked out. So I would definitely recommend upgrading to this service.
You also get 1 hour on the spa for free with the levels rooms and as we had a late flight we used this on our last day so we could shower after a day round the pool before our flight. The spa is only small but it’s nice and has showers. Don’t tell them your just coming into to do that on your last day though as they wouldn’t allow some guests and charge if you just want to use the shower. Just tell them you have a levels room and would like to use your free hour and they’ll let you in, then you have access to all the facilities.
There are road works on the main road outside which do ruin the view and apparently have been there almost 2 years and I don’t see any signs of it being finished soon. There’s is also a lot of building work going on next door to the hotel so it’s very noisey from early on and a number of guests we were travelling with said it woke them every morning.
There is also a club right under the hotel which is open u til 4/5am which is also very noisey and the party goers leaving there did wake us on a few occasions. In the weekend it was slightly concerning coming back to the hotel as there were numerous drug dealers outside offering us things and also a lap dancing club under the hotel which I’m sure is why many men book to stay here however you had women roaming outside reception trying to entice your husband in, not ideal.
As you are on the marina, there are a lot of cruise ships which are very loud and sound horns from 8am, not the hotels fault but you WILL NOT get a lie in in this hotel. Plus the cleaners, although good will be banging in the hall ways and knocking on your door from 7.30 and even when you say no they continue to knock every 5 minutes u til you’ve said no 3 times so maybe put your ‘do not disturb’ on the door.
On our last day they were setting up an event to celebrate 50 years of the hotel being open, they roped off the pool in the morning and also had men in and out all day moving heavy machinery, stage set up, lights, speakers. Not what you want to be watching or listening to while you’re trying to relax and the hotel never made us aware of this.
All in all , not the best hotel, not in a good location and definitely not worth the very expensive cost we paid to stay there.
Very disappointed!
