lovely comfy beds first room definitely not even 3* damp smell looked onto a concrete brick wall of indoor swimming pool rooms very tired and need updating, asked to be moved due to smell and view next room was better but still view very disappointing bit of a view of the marina but again concrete walls night club and demolished walls definitely not 5*. we did room only so could not comment on food but bar prices very expensive but it is a city so expected i suppose would not stay here again. Just back previous month from gran caneria 4* hotel this was far superior on room hotel etc etc. when we left gran melia we were not even asked if we had a nice stay

I wouldn’t stay here again. We visited as 3 friends on holidays and booked 3 double rooms for single occupancy and requested rooms close together. On arrival, after sending details by email and completing the online check in, we were greeted and informed we had been allocated 3 rooms together and upgraded with rooms with balconies. Sound good? Upon reaching the rooms we realised they were in the basement with tiny balconies overlooking a wall and the rooms were dark, dank and single occupancy rooms!!! I went back to reception to ask if we had been downgraded, having paid for double rooms with city views and instead being given single rooms with wall views. She continued to say they were upgrades with balconies (to nowhere). I asked for what we booked and paid for!!! After some time and much disagreement she changed our rooms and gave us 3 rooms on 3 different floors, but at least the rooms were now habitable.
Hotel is old and dated, tried and failed to get drinks at 10pm at the bar, customer experience manager a waste of space and reception, well I won’t comment.
Save your money and stay elsewhere.

I absolutely loved this hotel.

Location was amazing, lots of bars and restaurants within walking distance plus the beautiful marina to walk around.

I had a view of bellver castle.

Room was a bit dated but it was clean, very well equipped and the service was outstanding. I loved staying here, a lot.

Pool was beautiful and Inaki was super, the other pool staff were so helpful.

Food, loved the food, room service late night menu was a bit limited but the food was beautiful.

Breakfast was great, loved the selection and being able to sit on the terrace if I wanted to.

Staff were helpful and very friendly. I 100% recommend this hotel. You are able to walk into Palma right by the Cathedral in less than 15 mins and 15 mins taxi from the airport.

I would not hesitate to return.

THE BEST EVER