We stayed here a week with friends. On arrival all the staff were very friendly and made checking in easy. Our room was nice, breakfast was excellent and the terrace was lovely to have drinks on in the evening. Super swimming pool and loads of sun beds.
I would definitely go there again
Dear Ms. Sue,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!
We appreciate your feedback regarding your recent experience.
We are thrilled to hear that you had a great stay with us, our team's friendliness and professionalism made for an effortless check-in and your room met your expectations for comfort.
Your feedback about our excellent breakfast and the serene enjoyment of evening drinks on our terrace is greatly appreciated. Our pool area is indeed designed to provide ample space for relaxation, and we are glad to know it contributed positively to your stay.
We look forward to the opportunity to welcome you back for another memorable stay.
Warm regards,
The Guest Experience Department
lovely comfy beds first room definitely not even 3* damp smell looked onto a concrete brick wall of indoor swimming pool rooms very tired and need updating, asked to be moved due to smell and view next room was better but still view very disappointing bit of a view of the marina but again concrete walls night club and demolished walls definitely not 5*. we did room only so could not comment on food but bar prices very expensive but it is a city so expected i suppose would not stay here again. Just back previous month from gran caneria 4* hotel this was far superior on room hotel etc etc. when we left gran melia we were not even asked if we had a nice stay
Dear Guest,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!
We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.
We're delighted to hear that you found the beds comfortable, offering the sumptuousness one can expect from a stay at our hotel. It's heartening to know that our dedication to a life well-lived was reflected in this aspect of your visit.
We, however, regret to hear that your initial room did not meet your expectations and understand your concerns regarding the aesthetics and the view. Our hotel prides itself on its iconic luxury and a commitment to maintaining a balance between our rich cultural heritage and modern comforts. We take your feedback seriously and continually strive to ensure that all our guests enjoy an exceptional experience, immersed in the elegance and Spanish fervor that we are known for. Rest assured, we are dedicated to upholding our high standards and making continuous improvements.
We'll be pleased to welcome you back.
Best regards,
The Guest Experience Department
I wouldn’t stay here again. We visited as 3 friends on holidays and booked 3 double rooms for single occupancy and requested rooms close together. On arrival, after sending details by email and completing the online check in, we were greeted and informed we had been allocated 3 rooms together and upgraded with rooms with balconies. Sound good? Upon reaching the rooms we realised they were in the basement with tiny balconies overlooking a wall and the rooms were dark, dank and single occupancy rooms!!! I went back to reception to ask if we had been downgraded, having paid for double rooms with city views and instead being given single rooms with wall views. She continued to say they were upgrades with balconies (to nowhere). I asked for what we booked and paid for!!! After some time and much disagreement she changed our rooms and gave us 3 rooms on 3 different floors, but at least the rooms were now habitable.
Hotel is old and dated, tried and failed to get drinks at 10pm at the bar, customer experience manager a waste of space and reception, well I won’t comment.
Save your money and stay elsewhere.
I absolutely loved this hotel.
Location was amazing, lots of bars and restaurants within walking distance plus the beautiful marina to walk around.
I had a view of bellver castle.
Room was a bit dated but it was clean, very well equipped and the service was outstanding. I loved staying here, a lot.
Pool was beautiful and Inaki was super, the other pool staff were so helpful.
Food, loved the food, room service late night menu was a bit limited but the food was beautiful.
Breakfast was great, loved the selection and being able to sit on the terrace if I wanted to.
Staff were helpful and very friendly. I 100% recommend this hotel. You are able to walk into Palma right by the Cathedral in less than 15 mins and 15 mins taxi from the airport.
I would not hesitate to return.
THE BEST EVER
Dear Guest,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!
Many thanks for your review of your recent visit.
It is heartening to hear that our location served as the perfect backdrop for your stay, surrounded by the vibrant offerings of bars, restaurants, and the marina. Your appreciation for the enchanting views of Bellver Castle from your room fills us with pride.
We are also delighted that our commitment to cleanliness and exceptional service met your expectations. The recognition of Inaki's dedication and the pool staff's helpfulness is a testament to our team's passion for providing memorable experiences.
Moreover, your commendation of our culinary delights, both through room service and our diverse breakfast offerings, is a reflection of our unwavering dedication to state-of-the-art gastronomy. We acknowledge your note on the late-night menu and will maintain our focus on ensuring every aspect of your stay is nothing short of exceptional. Your endorsement is a cherished encouragement for us to continue embodying the signature warmth and style of Gran Melia.
We hope we may have the pleasure of welcoming you back on another occasion.
With our best wishes,
The Guest Experience Department
A fabulous hotel from the minute we arrived. Extremely helpful staff from front of house to restaurant and bar staff.
The hotel has a level of quality that makes for an extra special stay.
We stayed in a side sea view room, which was lovely but would possibly go sea view with a balcony when we visit again.
Breakfast was lovely, the views the staff and of course the food.
Dear Guest,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!
We appreciate you taking the time to review your recent experience.
We are thrilled to hear that our team's dedication to a life well-lived made such a positive impression and that the elegance of our hotel contributed to an extra special stay. It is our pleasure to provide a setting where the simple pleasures are savoured and every detail reflects our respect for things done well. We are also delighted that the breakfast experience, from the dramatic views to the state-of-the-art gastronomy, was to your liking.
We look forward to seeing you again in the future.
Best wishes,
The Guest Experience Department
