Wonderful hotel. 20 minutes stunning walk into the city centre . Opposite the harbour with beautiful views. Lovely pool area, wonderful helpful staff especially lifeguard and lady on reception. Beautiful rooms with THE moat amazing beds… never slept so well in my life!!!! This hotel is a musr as is beautiful Palma 😎😍
Dear Ms. Linzi,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!
We appreciate you taking the time to review your recent experience.
We are thrilled to hear that the allure of our hotel's location complemented by the stunning views of the harbor has left a lasting impression on you. Your appreciation for the dedicated service provided by our lifeguards and reception team embodies our commitment to intuitive personal service.
It is also delightful to learn that our sumptuous rooms with their comfortable beds have contributed to a restful and memorable experience. We are proud to offer a rare fusion of international luxury innovation with the charm of Spanish culture and hospitality, ensuring each guest's stay is steeped in elegance and exclusivity.
All of the team hopes that we may be able to see you again in the future.
Kindest regards,
The Guest Experience Department
We have just had the most amazing long weekend at the Victoria Gran. The hotel is beautiful, very regally decorated and furnished.
The staff throughout our stay were all very friendly. Especially the pool staff, who were on hand with any request. The food and drink service was just perfect. It was so wonderful to sit on the terrace on an evening and watch the cruise ships depart.
Our room was very big with a huge bathroom. It was a little dated but that added to the feel of the hotel and actually gave it character.
We would definitely stay again for its friendly service and regal character. Thank you for a wonderful weekend.
Dear Sir,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!
We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.
We are delighted to hear that the regal decor and grandeur of our establishment resonated with you, offering a glimpse into the exceptional world of the exceptional that we strive to provide. Your commendations regarding the attentive service at the pool and the excellence of our food and drink offerings are truly appreciated; they are indeed a testament to our dedication to a life well-lived.
Our team is dedicated to ensuring every detail of our guest's stay is nothing short of extraordinary.
We hope to see you again in the future.
Kind regards,
The Guest Experience Department
On the whole this was a wonderful hotel and I loved the way the public areas had been decorated, modernised but still included pieces of furniture I assume to be from when the hotel was originally built. The rooms, were a little dated but I loved the wrought iron balcony which gave us a stunning view of the sea, marina, cruise ships and cathedral. The staff were mostly fabulous. I found the reception staff my least favourite. A little surly and not particularly helpful. No one offered a map of Palma or advice on getting round. The waitressing staff, pool staff and housekeeping 10/10! It was spotless. Its position didn’t bother us, it was easy to get around and the breakfast view was worth it.
BUT be warned, the road works did not bother us noise wise and they are temporary, what isn’t is the Lio night club next door. Every night we were woken two or three times, with revellers leaving the club, shouting and singing as loud as they could. This club is open til 5 in the morning so there is no escape. Would not return to this hotel because of that.
Dear Guest,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!
We thank you for sharing this feedback on your recent stay.
We are delighted to hear that you appreciated the blend of modern and traditional elements in our public areas, along with the breathtaking views from your wrought iron balcony.
It also brings us great joy to know that the professionalism and dedication of our waitstaff, pool attendants, and housekeeping team met your expectations, ensuring a pristine environment throughout your visit.
However, we regret to hear that your interactions with our reception staff did not reflect the high standards of hospitality we strive for. While we take great pride in our location, offering easy access around the city and a magnificent breakfast view, we understand the disturbance caused by external noise can affect the tranquility of your stay. Please rest assured that we are dedicated to a life well-lived for our guests, and we are continuously exploring ways to enhance the comfort and experience of all who stay with us, including addressing any external factors that may impact their rest.
The whole team certainly hope we can welcome you back on another occasion. Many thanks once again,
The Guest Experience Department
I'm at the hotel at the moment. This hotel is excellent. Chiara in the evening dining is wonderful. The food is superb, we are staying half board and the food is sublime. Out the front the views of the marina are stunning, it's hard to say which time of day is best evening or day. In the evening the cathedral is lit up. The rooms are very comfortable l, I would recommend the sea view rooms. There is always space around the pool and the loungers are very comfortable. Towels are provided. The staff are friendly and efficient. There is a bus number 4 or 47 (from the entrance to the hotel turn left. And up the road 40 metres is the bus stop 2 euros pp into centre of palma. A taxi back is 7 euros. Palma itself is stunning quaint and interesting. At the north side of Palma. You can get at 1912 train through the mountains to Soller. At the bus station you can get all over the island. I would recommend this hotel without hesitation. Just an a side note the porter found some money I had dropped and found me to return it. Great and honest staff.
Dear Guest,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!
We appreciate you taking the time to review your recent experience.
It is heartening to hear that our evening dining service, led by the wonderful Chiara, enhanced your culinary journey with us. Our commitment to an unrivalled fine dining experience is echoed in your appreciation for the sublime offerings of our half board.
We're also delighted that the stunning marina views served as a picturesque backdrop to your stay, both during the day and when the cathedral is beautifully illuminated at night. The comfort of our sumptuous rooms, especially those with the sea view that you recommend, is indeed a testament to our dedication to a life well-lived.
Furthermore, your commendation of our staff's friendliness and efficiency resonates with our ethos of intuitive personal service, and we are especially proud of our porter's display of integrity in returning your found money.
We understand that the simple pleasures of an accessible poolside retreat and the provision of comfortable loungers have contributed to your experience of understated elegance. Finally, the ease of transportation you highlighted, with proximity to bus services and the charming city of Palma, is part of the privileged location we are honored to maintain.
We look forward to welcoming you back.
Best wishes,
The Guest Experience Department
Booked a weekend stay in June to enjoy the city and catch-up with some friends following a stay at a resort by the coast.
We got there a little early having checked out of our previous hotel around midday but they were able to accommodate us with our room. We were offered a drink at check-in and then shown around the Red Level area which we got as part of our room package. Staff very helpful and keen to show off the hotel. Our room was spacious, spotlessly clean and very comfortable. For those wanting modern, this is more your traditional 5 star Spanish hotel but done in a way that’s not tired. The room was equipped with everything you’d expect from a 5 star hotel, including turndown service and room refresh all done immaculately. Nice touch of a welcome letter from the manager with some fresh (and delicious) cakes. The only issue with the room was the lights and they quickly came and politely gave me an idiot’s guide without making me feel like an idiot.
The Red Level space is small but comfortable and the staff are always on hand to help with anything – we used them a couple of times for restaurant suggestions. There are drinks (tea/coffee, beer, wine and soft drinks) throughout the day and at certain times spirits and some tapas. As the space is small sitting in the adjacent bar area or even outside on the terrace was our preference.
Breakfast is on the terrace overlooking the marina (or you can sit inside if you wish) and is a buffet – although hot drinks are ordered at the table and arrive quickly. Plenty of choice at the buffet from the health conscious to those that want a hot breakfast including an egg station for freshly made options. Although busy it was very organised and there was an underlying feeling of calm which made for a very pleasant breakfast experience.
We used the pool area a couple of times and the staff were very attentive without being overbearing. They asked us what we wanted in terms of shade vs sun, set-up loungers, covered them with fresh towels and asked if we wanted drinks. There is a pool bar that you can order drinks from and they will deliver to your area…there is also food available but we didn’t try that. The pool area is also the exit onto the main marina road and walk into the city. Although out of the main city centre it’s walkable along the harbour front from the hotel to the city centre – around 40 mins. There is construction going on outside (along most of the marina area) but we didn’t hear it in our rooms, by the pool or whilst having breakfast.
A traditionally stylish Spanish hotel with wonderful staff that I’d highly recommend, and we will absolutely be staying there again in future.
Dear Mr. Warwick,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!
We thank you for sharing this feedback on your recent stay.
We are delighted to hear that our Red Level services and the spacious, immaculate condition of your room contributed to a memorable stay. Your appreciation for the traditional elegance our hotel exudes, while not forsaking modern comfort, is deeply valued.
Our staff takes immense pride in offering intuitive personal service, and your acknowledgment of their helpfulness and professionalism resonates with our dedication to excellence in hospitality.
The serene and well-organized breakfast experience you described is indeed a testament to the care we take in starting our guests' days in the most pleasant way possible.
We regret to hear about the inconvenience you encountered with the room lights, yet we are pleased that our team was able to assist you promptly and courteously.
Rest assured, we strive to maintain the balance between the iconic luxury our property represents and the comfort of our guests amidst the architectural heritage that surrounds us.
We look forward to welcoming you back on a future occasion.
Best wishes,
The Guest Experience Department
