Name: Beautiful Hotel with amazing views and staff!
Item: Hotel Victoria Gran Melia
Rating: 5
Author: Willfamily5

4 - 9 of 2,444 reviews

CarlHaycock

Cambridgeshire, United Kingdom

3878

Reviewed 30 August 2024 via mobile

Beautiful terrace views

Lovely views and ambience on the terrace for drinks.
Staff really friendly and attentive and cleanliness good.
Nice pool area.
Good for visiting palma although in the heat mostly used taxis when going out as it’s almost half hour walk in.
Had a classic room and hadn’t checked it didn’t come with a balcony. Room was ok but slightly dated with some of the wooden draws not working and a shower over the bath.
Would use again especially when construction work outside is finished. It wasn’t a noise issue though.

Room tip: Hire bikes on promenade and cycle along the cycle path next to marina up to can pastilla.

Date of stay: August 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!

Many thanks for your review of your recent visit.

We are delighted to hear that the terrace provided you with lovely views and an ambiance that enriched your experience. Our team takes great pride in offering attentive service and maintaining the high standards of cleanliness that you appreciated.

We acknowledge your comments regarding the classic room's decor and the functionality of the furnishings. As part of our dedication to a life well-lived, we constantly strive to refine our accommodations and will certainly take your observations into consideration. Moreover, the works on the Promenade are a temporary measure to enhance the beauty of our surroundings and are nearing completion. We are committed to ensuring that this does not detract from the tranquility of our guest's experiences.

Nonetheless, we thank you for your comments on the pool area, which is a highlight for many of our guests, offering a serene escape within our urban oasis. It is also pleasing to note that our location facilitated your exploration of Palma, even if by taxi during the warmer days.

We do hope we will see you again on a future visit.
Kind regards,

The Guest Experience Department

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Chris2484

London, United Kingdom

6023

Reviewed 26 August 2024 via mobile

A very good hotel option when in Palma

The charm of this hotel is what makes this a memorable option when in Palma.

The hotel is close enough to the centre of palma but also situated in a location which offers traditional restaurants and scenic views of the main harbour.

What makes this place unique is the layout.

The hotel has a beautiful terrace pool with excellent F&B options whilst the main bar overlooking the harbour is a must for a quiet drink taking into the beautiful views.

The hotel has two entrances/exits. One at the front which is accessible via LG promenade and one to the back which connects to a quiet road. This option allows you to explore local bars, restaurants whilst strolling into the main centre in less than 20 minutes walk.A taxi ride is around 7 euros also.

The room booked was a classic double and it was lovely. The mattress was 10/10 whilst the pillows were excellent. The room was cleaned twice a day and the service overall was excellent.

A nice touch was a bottle of Cava and macaroons left in the room on my birthday which was a welcoming and lovely surprise upon returning to the room.

Highly recommended!

Room tip: With construction on the main road walk into the centre via the back of the hotel as it offers you a traditional scenic route.

Date of stay: August 2024

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Dear Mr. Chris,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!

We appreciate your feedback regarding your recent experience.

It is a delight to hear that the charm of our hotel contributed to a memorable stay in Palma. We are proud that our unique layout, featuring the terrace pool with its fine dining options and the main bar's stunning harbour views, left a lasting impression on you.

Your praises for the comfortable bedding in your classic double room, the meticulous twice-daily room cleaning, and the thoughtful birthday surprise are greatly appreciated. We strive to provide those carefully designed touches that encapsulate the exclusivity and elegance of Gran Melia.

We hope to welcome you back.
Best wishes,

The Guest Experience Department

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coedboy

4466

Reviewed 26 August 2024 via mobile

Excellent hotel with stunning views.

Excellent hotel with stunning views.
Here at the moment having my morning coffee on the balcony of my stunning room. We upgraded to red level to ensure a renovated room on a high floor. You get free alcoholic drinks from 11:30 until 8pm(wine, beer and soft drinks) They bring premium spirits out between 6:30 and 8.
Only constrictive feedback is that the pool area needs a complete renovation.

Room tip: Book the red level

Date of stay: August 2024

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Thank coedboy

Dear Guest,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!

Many thanks for your review of your recent visit.

It is truly delightful to hear that you are enjoying the iconic views from your balcony as we pride ourselves on our hotel's privileged location overlooking Palma Bay. The RedLevel service is indeed a testament to our dedication to a life well-lived, offering an exclusive array of amenities including complimentary premium spirits in the evenings and we are glad to know this enriched your experience. Rest assured, we are attentive to your feedback regarding the pool area and are committed to maintaining our standards of elegance and luxury in every aspect of our establishment.

We look forward to welcoming you back in the future.
Best regards,

The Guest Experience Department

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KTF35

Aylesbury, United Kingdom

105

Reviewed 25 August 2024

Lovely hotel in good proximity to city

This is a lovely hotel, with friendly staff and in good proximity to the city, about 30 min walk. We were welcomed on arrival and offered a drink and check in was quick and fairly easy.
Good pool (salt water pool) and really helpful poolside and lifeguardiing staff. The food was very good at breakfast and a reasonable selection at the poolside bar. Room was a good size, immaculately clean and serviced each day, nice comfy beds and found it mostly peaceful at night.
Things which were not so good were a few areas which need updating, mainly in the room. The common areas of hotel are very up to date, but room not so much and things such as broken shower door need updating. The balcony in our room (a family room) was disappointing, it was described as having a ‘garden view’ which we were fine with and aware this would not be as good as the sea view, however it was not a garden, rather some trees immediately outside the balcony and a bit of waste ground to the left and so we didn’t use it other than to dry clothes.

Date of stay: August 2024

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Dear Guest,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!

We appreciate your feedback regarding your recent experience.

We are delighted to hear that you appreciated the proximity to the city and the exceptional service provided by our team, reflecting our dedication to a life well-lived. Your appreciation for our immaculately clean rooms, comfortable beds, and the quality of food is truly encouraging. These elements are cornerstones of the Gran Melia experience, aiming to offer you an unrivaled fine dining experience and sumptuous rooms in a dramatically beautiful luxury landmark.

However, we regret to hear that certain aspects of your room did not meet your expectations. While we take pride in our hotel's iconic luxury and architectural heritage, we understand the importance of modern comforts and aesthetics. Please be assured that we are continually committed to maintaining and enhancing our accommodation, ensuring that every detail embodies the understated elegance and exclusivity that define Gran Melia. Moreover, we regret to hear that the balcony view was not to your satisfaction; we aim to provide accurate depictions of our rooms and facilities and we appreciate your feedback.

Nevertheless, it is heartening to know that the serenity of our hotel contributed to a peaceful night's rest for you. Our aim is to always provide an exceptional experience, where the simple pleasures are elevated by the signature warmth and style of Spanish culture and hospitality.

We look forward to welcoming you back in the future.
Best regards,

The Guest Experience Department

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Triona C

Reviewed 14 August 2024

Do not stay here - loud room

Do not stay here!!! Someone entered our room without knocking when my partner was undressed. There was also a very loud siren/alarm that went off in our room every 20 minutes from 2am to 4.30am - this was on top of it being a very noisy room (in an old part of the hotel with zero sound insulation and beside a staircase where you can hear every footstep and toilet flush from upstairs). We were moved room at 4.30am because of the siren. The staff continued to suggest that the alarm was not their responsibility, saying it must have come from outside or our neighbouring room (despite us showing them videos proving otherwise). They are refusing to provide a refund for our sleepless night (not to mention the fact that someone walked into our room without knocking). The customer service level is worse than I have experienced in any hotel, including 3/4 star hotels. At each stage, the hotel has told us they would get back to us and then we have not heard from them.

Room tip: Do not stay in the old part of the hotel

Date of stay: August 2024

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2 Thank Triona C

Dear Ms. Riona,
Greetings from the Hotel Victoria, a Gran Meliá Hotel!

We appreciate you taking the time to review your recent experience.

We are really sorry for the inconveniences. As you well described, we moved you to another room even being 4:30am in the morning due to an alarm sound coming from the outside of the hotel, which was beyond our control. We always priorize our guests comfort so we always try to help. We offered different solutions to the problem which none of them was accepted from your side. In regards to the customer service, we have all been at your disposal. The Reception Department, Guest Experience Department and even the General Manager. Once again, we apologize for not meeting your expectations.

We hope we can provide you with an improved stay in the future.
Kind regards,

The Guest Experience Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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