Absolutely terrible hotel. Refused to refund or move for booking that we couldn’t get to because of Covid. Had 2 flights cancelled (EasyJet and BA). Impossible to get to the hotel yet they won’t refund or move to next year. My son saved up for this himself, paid nearly £500 which they won’t refund. Disgraceful!
Last Minute Booking due to Ryanair Problem .. Beautiful Hotel within 5 Minute Walk from the Beach and the Sea. 4 Star with 2 Pools on Different Levels, Urban Oasis Pool Bar, Spa Facilities, Excellent Restaurant for Breakfast, Lunch + Evening Meals with Hire of Bikes, Rooms Immaculately Cleaed Daily .. Completely Non Smoking .. Bar Closed rather early due to Pandemic Rules .. Reception very Helpful and Staff Polite and Courteous .. Would have Loved to have Stayed Longer.
Depending on who you come in contact with with, the staff range from 5* customer service to downright rude job worths.
The reception staff certainly fit into the 1st category. Very welcoming, friendly , amusing and certainly make you feel valued.
The pool bar staff were hit or miss. We found during the day they were quite dismissive, but the evening staff absolutely lovely. Happy to make conversation and ask about your day.
The night security were absolutely horrific, as I found out whilst returning to my room and having the 3rd degree if I was a guest there or not.
Our room was lovely though, with everything you’d expect. Very clean and comfortable.
If not for the confrontation with the security guard, I probably would have returned.
But that one incident put me off returning and as such I’ve found another hotel nearer to the old town which offers 5* service on every level.
I visited here for 5 days and it was quiet due to the virus but it was clean and well maintained. Both pools were lovely. Breakfast was nice. Staff were really friendly and couldn’t do enough. Rooms were clean and had no issues. Lovely views over the harbour. A nice stroll down to the harbour and not too far from the town.
Dear guest, thank you for taking the time to review your stay with us.
We are extremely pleased to know that we were able to exceed your overall expectations; our guests often highlight our rooms with view and our staff's level of service as some of the best parts of their visit and we are glad to read that you had the same experience. We are very thankful for your nice words and look forward to welcome you back soon!
- Warm regards from everyone in Isla Mallorca & Spa's team.
Tried to get our money back due to Covid on non-refundable rooms, they refused and wouldn't even transfer our booking to next year as their time limit had elapsed. Our flights were cancelled too and we've even received our money back from RyanAir! No compassion or understanding from them, they've lost 13 people staying there next year-we will find another more understanding hotel in Majorca next year now. We've rang them too and no movement on their decision, their loss !! Such a shame as this is no-ones fault but we are paying the price !!
Dear Sophie,
as we informed you by e-mail and phone, you made one non refundable reservation through an Agency (not with us directly) and they are the only ones that can change the dates of the reservation. We can't make any changes since we do not have access to change your original reservation, and no information about the amount you paid for it at the time of your reservation (what you pay to the agency is not the same amount that the agency pays to the hotel). As we previously informed you the only thing we can do is accept the change of the dates once the agency makes the change per your request.
Once again, please contact your agency to request any changes on your reservation.
Best regards.
