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cjt5782
Coventry, United Kingdom

Not as good as last 10 years visits

3.0 of 5 bubblesReviewed 1 Aug 2024
This is the tenth year we have been coming and are currently here !! Have to say despite paying premium for a terrace the hotel room is definately looking tired. Not spotless room as weve had before. Terrace table dirty upon arrival. Bathroom tired and shower had piece missing. Breakfast is very disappointing compared to previous years. Found a mouldy peach in the bowl. That should really not happen ! The same can be said for evening buffet too. Limited choice nothing like last year or previous years.

I so wished it was as good as previous years. Come on Isla Majorca you can get this back !!! So want to come back again.

In positive side staff are great as always. So love this hotel but this year disappointed and we’d told our family who we’ve brought with us how fab it was feel I’ve let them down this holiday.
Date of stay: July 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (2,117)
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All reviews pool bar old town lovely hotel minute walk junior suite terrace room city centre a quiet residential area sea front small balcony reception staff sun loungers the bus great shower plenty of sunbeds restaurants and bars euros
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2 - 7 of 2,117 reviews
Reviewed 31 July 2024

An excellent stay at this terrific hotel. An easy 20 minute walk or a €6/7 cab into Palma centre, this hotel is in a quiet residential area but adjacent to the lively Catalina district with countless bars and restaurants. From check in to departure the staff were exceptional, welcoming helpful and friendly. The rooms are reasonably spacious, ideal for a few days, if you’re looking for longer than a week then the storage space might be an issue (some hanging space but no drawers, only shelves and not many of those!!), but that’s being picky. Spotlessly clean throughout, very reasonable prices in the bar/restaurant and any noisy guests were shut down very quickly. We will be returning.

Room tip: A balcony room is useful on days when the pool is busy
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andy E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2024 via mobile

The only reason I’m knocking this review down a tiny bit is the half hour walk to Palma centre - can be a bit sweaty on those scorching days. But a taxi is only €7ish so no big deal.
The staff are attentive, friendly and helpful.
I like the policy of the pool not opening until 10am - prevents the ‘towels on the sun bed technique and then go to breakfast’. There’s no mad rush for sunbeds even then - maybe Palma has so much to offer.
See if you can find the local bar where the owner has played guitar with Paco de Lucia….Oh La La!

Room tip: Sunbed/pool opens at 10 Half hour walk to centre
Date of stay: July 2024
Trip type: Travelled as a couple
Thank tommyb079
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 July 2024

Great hotel in a quiet, tree lined, residential area. We loved the pool area which had plenty of space and seating. The room and bathroom was clean and had everything we needed. We had a room with a balcony overlooking the pool area which was great for relaxing.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vmwells2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 May 2024

After I was mislead to buy an expensive ticket from a website I end up paying more even after my early booking. After that, since I end up without my ex-girlfriend, there I ask at least the half board on her behalf back. They said they can’t because I received “an offer”. Like I previously mentioned: I bought with 200$ more 6 months before. And even the meal money are standard… they found impossible to calculate the money I wanted to receive back. Lies told by an employee not even a manager. So… I payed for my misfortune.

Another bad thing is that the room is poorly equipped for a 4* hotel. Very bad equipped. I had a hairdryer. The end.

The upper notes was made by the rest of the staff and the good food. I like that even I read other opinion. For me… a lot of the products was superior compared with other places.
Another “+”.
They had the BEST WiFi I found in a hotel.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cruiser09889801264
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2024 via mobile

Great hotel in excellent location with superb customer service. Spotlessly clean and well maintained throughout. Great range of food and drink options throughout the day by the pool too. Didn’t have breakfast or dinner there so can’t comment on restaurant.

The only negatives on my trip were having a room located next to the cleaning cupboard. Corridors really echo and the cleaners are chatting to each other and clattering equipment from 7am which, when you’re trying to have a lie in is not great and very annoying. For example the room opposite was being hoovered with the door open at 7am so you could hear everything. The only other negative is the desperate lack of storage space in both budget and premier rooms (having stayed in both) even for a stay of just 4 days you’re struggling for space, especially if there is more than one of you. But would deffo stay again. The hospitality of staff was stand out.

Date of stay: April 2024
Trip type: Travelled with friends
Thank snitch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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