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Curiosity43049123047
Tuam, Ireland

Wonderful experience at JS Palma Plaza

Review of JS Palma Plaza
5.0 of 5 bubblesReviewed 5 weeks ago
We had a wonderful time at the JS Palma Palza, the staff, room, service and facilities were top drawer, we had good craic with Simone at the roof pool, the service and staff at the hotel were attentive and caring throughout our stay.
Henry&Kathryn Mccrory
Date of stay: September 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JS Hotels, Inhaber at JS Palma Plaza, responded to this review
Responded 5 weeks ago
Thank you so much, Kathryn and Henry, for your wonderful review! We’re thrilled to hear that you had a fantastic time at JS Palma Plaza and that you enjoyed the staff, room, service, and facilities. It’s great to know that Simone at the roof pool made a positive impression and that our team was attentive and caring throughout your stay.

We look forward to welcoming you back in the future!

Sunny wishes, the entire JS Hotels Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (149)
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Reviewed 31 August 2024

Really loved everything about this hotel, the facilities are superb, from the pool on the roof, to the terrace and bar on the floor below the pool. The restaurant is nice and the food and drink is good and reasonable priced. But the people who work there are the main plus. Soon as my wife and i walked in we were met Poly and Ruben on reception, who really couldn’t do enough for us. Every staff member, always met us with a smile and was always willing to help. All in all, we had a fantastic four night stay.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JS Hotels, Inhaber at JS Palma Plaza, responded to this reviewResponded 1 September 2024

Dear Peter,
Thank you for sharing your wonderful experience withus here on Tripadvisor!
We're delighted to hear that you loved everything about our JS hotel, from the superb facilities like the rooftop pool and terrace to the reasonably priced food and drinks at the restaurant.

It's especially heartwarming to know that our staff, particularly Poly and Rubén at the reception, made such a positive impact on your stay.
We pride ourselves on our team's dedication to guest satisfaction, and we're thrilled that their hospitality stood out to you.

We're glad you had a fantastic four-night stay, and we look forward to welcoming you and your wife back in the near future!

Sunny regards,
Your JS Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2024 via mobile

Fantastic. Clean hotel and very friendly people. Located just 20mins walk from the heart of the old town and 10mins walk to fabulous local bars and restaurants Been to Palma lots of times this is definitely my favourite hotel and location. Hotel very relaxing and calming

Date of stay: August 2024
Trip type: Travelled as a couple
Thank James S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JS Hotels, Inhaber at JS Palma Plaza, responded to this reviewResponded 24 August 2024

Dear James,
thank you very much for taking the time to tell us about your stay at our JS Hotel in the heart of Palma. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so.

All the best and kind wishes,
JS Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2024

Excellent hotel with everything you need for a short stay in Palma. Only a 10 minute walk from the main city/attractions. The rooms were decorated beautifully and were spotlessly clean and cleaned daily. The rituals toiletries were a lovely touch. Breakfast was included and cooked to order: food was fresh and delicious! Drinks were very cheap for a hotel although I would have liked there to have been more choice for cocktails. Staff were extremely polite, welcoming, helpful and professional. It was our first visit to Palma and we would not hesitate to choose this hotel if we were to visit again.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Jacksprat80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JS Hotels, Inhaber at JS Palma Plaza, responded to this reviewResponded 15 August 2024

Dear Jack,
thank you very much for taking the time to tell us about your stay at our JS Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so.

We are really pleased that your stay was so satisfactory and we hope to be able to welcome you back here soon. With very best regards from all the team here.

Best wishes, JS Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2024

This is a great hotel. The staff are very friendly. (Big shout out to Simone)
The rooms are fine despite people saying they were small in other reviews. What you would expect from a city hotel. The roof top pool is small with limited beds but we didn’t want to sunbathe (again it’s a city hotel so we didn’t expect a huge pool)

The hotel is immaculately clean.
Breakfast was lovely. We didn’t eat any other meals there.
I’m am coeliac and they made an omelette but put normal bread with it. I told them this and they took the food away and cooked a new omelette so that there was no risk of cross contamination.

We couldn’t keep our room as the hotel was full but they let us use the spa facilities for the day which was a godsend .
The hotel has great bus links and only a 15 minute walk to the port and old town.

We had a lovely stay. Thank you to the whole team.

Room tip: A great central hotel. Lovely and friendly
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tamson M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JS Hotels, Inhaber at JS Palma Plaza, responded to this reviewResponded 15 August 2024

Dear Guest,
Thank you so much for your kind words!
We're delighted to read that you had a great stay and found our staff friendly, especially Simone—we'll be sure to pass on your shout-out. It's also wonderful that you appreciated the high standard of cleanliness of our hotel and enjoyed the breakfast. We’re also glad that we could accommodate your dietary needs, ensuring your meal was safe to enjoy.

We understand the rooftop pool is small, but we're happy it met your expectations for a city hotel. It’s great to hear that you were able to make use of our spa facilities after check-out.

Thank you again for choosing to stay with us, and we hope to welcome you back in the future!

Best regards,
JS Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2024 via mobile

Stayed for 2 relaxing nights. About 20 min walk to Palma centre.
Staff very friendly & helpful.
Double room with balcony 16m was snug - awkward with our large suitcases. We should have chosen a larger room as we didn’t use the balcony, instead we relaxed on the roof top terrace by the pool. Fridge with complimentary beverages was a lovely surprise.
Immaculately clean, rituals products in bathroom, comfy bed.
We had a very nice dinner here on our first night.
Breakfast portions were generous. We noticed a lot of locals came in for breakfast, or just coffee, so it’s a popular spot.
Very, very difficult to find car parking on the street. Wouldn’t recommend car rental.

Had a delicious Italian meal on night two in ‘La Bottega di Michele’ which was across the main road and down a side street. Found a nice bar after dinner directly across the main street from JS Palma, on the corner, (think it was called 80’s) which was buzzing with locals watching the soccer. Lovely atmosphere here, very friendly staff.

Room tip: Don’t plan on driving here unless you locate a public car park in advance. Free parking on white lines - blue lines pay for 2 hours.
Date of stay: July 2024
Trip type: Travelled as a couple
Thank EileenHorgan2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JS Hotels, Inhaber at JS Palma Plaza, responded to this reviewResponded 10 August 2024

Dear Eileen,
thank you very much for having chosen our JS Palma Plaza Hotel during your days in Palma de Mallorca. Your review about our city hotel has made our day a bright one. We are very grateful for your post.

Best wishes, JS Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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