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Reviewed 8 March 2017

Our room was not in a shape you normally will expect for even a older hotel.
Cleaning and maintenance was poor:
Cockroach, doors that can't be closed, lamps falling out of the wall, bathroom flooded by leaking water system.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Wirring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this reviewResponded 31 May 2017

Thanks for your feedback.

We regret that your stay was not what you wanted. We take note of your comments to continue our improvement process.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2017

The hotel was sold to us with a pool, breakfast and comfortable room. Upon our arrival (when we finally found the non existent entrance!) we were greeted by a miserable man on reception who obviously had better places he would like to be. He did not speak a word of English and demanded our confirmation and passports abruptly. We provided this and after a while gave us a key and pointed to the lift grunting. We went up in the lift and found our room ourselves. We walked into the room, which looked nothing like the pictures on the site. It says it was updated in 2005, whilst to us it was still stuck in the 1920s. The room was dark and had no private balcony as stated, as we could not even open the door. The pool in the picture was no where to be found, and no one could tell us where it was, one of them even said it wasn't open in the season! There were stains on the bedlinen, and the noise was absolutely horrendous. As we were opposite the restaurants the live music blared through the single paned windows. We tried to block the noise by putting towels in front of the gaps in the windows but nothing worked. I cannot explain how loud it was and we felt like we were far from a holiday. I made my way to reception to request to move rooms, again the language barrier meant I had to get Google translate up for him to understand. He said 'no' straight out and offered no alternative. I went to the local store and had to buy earplugs resigning myself to the fact we would have to stay the night. That night we booked another hotel, so that we could move in the morning, as the thought of staying more than 1 night was a nightmare.

In the morning we went to reception and the lady on reception was slightly more helpful, writing a note of which she stamped, stating we had only stayed 1 night out of the 5. We were so relieved to leave. Poor customer service, lack of facilities, and all round disappointing stay. Stay well clear.

Room Tip: All rooms noisy
  • Stayed: February 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank olivia376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this reviewResponded 31 May 2017

Thanks for your feedback.

We regret that your stay was not what you wanted. We take note of your comments to continue our improvement process.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2017

Cheap aparthotel, booked through Norwegian tour operator Ving. Very central location, most rooms have a view to the plaza. Due to loud music from a restaurant nearby, you cannot expect to sleep before 00:10 any night. Entrance through Park Plaza Apartments. There is a restaurant , which I did not use. The cooking facilities and equipment in the apartment could be better. Cleaning was okay. Two small swimming pools on the roof, one of them with cold water. A bad smell from the roof drains / ventilators. I had to pay extra to get av very small balcony with a view.

  • Stayed: January 2017, travelled solo
    • Value
    • Location
    • Service
Thank sigmundm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this reviewResponded 21 February 2017

Thanks for your feedback.

We are very happy that your experience has been satisfactory. We take note of your comments that help us continue our improvement process. We hope to see you soon

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2016

We were there in june 2016 for a week. Got the very last room i believe as it was on last floor at the very end. Wifi was only reachable while on the bed or near the door. On arrival I`ve asked for a balcony room as I have had requested one when booking but I did not got one. I hope next year when we go will get one as i like the location of the hotel, if not than i will seek another hotel for further holidays which can offer good wifi and a balcony

Room Tip: no balcony, weak wifi on last floor,awesome location
  • Stayed: June 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank bibito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this reviewResponded 16 December 2016

Thank you for submitting your opinions.

We are glad that your stay has resulted of your pleasure except for the details you comment on. We are implementing a new WiFi system that will improve the coverage considerably.
On your next visit, say that you want a balcony and we will do everything possible to fulfill your request.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2016

On arrival the reception staff were arrogant ignorant and rude. They did not speak more than 3 words to us in the whole of our 2 week stay. To get to our room we had to walk through a very dark disused old reception area and several dark corridors. The rooms are very dated and desperately need updating. It's impossible to sleep before 3am due to the intolerable noise from the bars on the ground floor and adjoining the hotel. The bars when closing are banging tables and chairs and shutters and then start cleaning outside while laughing and shouting at each other. After that stopped along came the road cleaners with their noisy jetwashers followed by the binmen banging bins about. That was at 4am. Then peace. Oh but not for long. 7am the bars start to get ready to open for the day banging the shutters and tables and chairs again. The pool is on the roof and in disrepair. Due to its position it gets hardly any sun and the water is freezing. Also very small with only enough room for around 10 sunbeds. The rooms are stifling hot with no air-conditioning and you can't open the windows due to the noise outside. The food is absolutely disgusting and cold. We upgraded to half board and ate out everyday. All in all the hotel rooms and public areas are in need of a full refurb and the front of house staff need training in customer service and hospitality. I will never return to this hotel again and would advise future travellers that the bad reviews are all true.

Room Tip: Avoid any room in the 30 & 39s. Rooms at the front are quieter
  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmanagerservice, Director de Relaciones Públicas at Aparthotel Tropical, responded to this reviewResponded 23 November 2016

Dear Customer

We are very sorry that your stay has not been satisfactory. We take note of your comments to continue our improvement process.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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