We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Noise noise noise”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Aparthotel Tropical
Ranked #74 of 82 Hotels in Puerto de la Cruz
Reviewed 13 June 2017

I was shocked when I discovered I had no balcony and felt I was staying in a small cell. The reviews were so bad but it was not that bad; cramped, clean but how is that noise allowed. Bring your ear plugs. I could not ring home for four days. The three phone boxes I eventually discovered smuggle your money and break down. I was disappointed that reception people would not ring for me. I offered to pay for this. Roof pool was good, location was good, beer everywhere was awful, flat and tasteless. Is there any gas in Tenerife bars? Oregan was ok; Nido bar good, owned by charming Cork man. FyM cafe was not bad but I was grossly over charged and left it. Overall, no balcony was bad, noise bad but the pretty Spanish receptionist was excellent in every was. The two stars are for her

Room Tip: get away from front noise from below
See more room tips
  • Stayed: June 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank jamesmckeon2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (90)
Traveller rating
Traveller type
Time of year
Language

6 - 10 of 90 reviews

Reviewed 8 March 2017

Our room was not in a shape you normally will expect for even a older hotel.
Cleaning and maintenance was poor:
Cockroach, doors that can't be closed, lamps falling out of the wall, bathroom flooded by leaking water system.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Wirring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this reviewResponded 31 May 2017

Thanks for your feedback.

We regret that your stay was not what you wanted. We take note of your comments to continue our improvement process.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2017

The hotel was sold to us with a pool, breakfast and comfortable room. Upon our arrival (when we finally found the non existent entrance!) we were greeted by a miserable man on reception who obviously had better places he would like to be. He did not speak a word of English and demanded our confirmation and passports abruptly. We provided this and after a while gave us a key and pointed to the lift grunting. We went up in the lift and found our room ourselves. We walked into the room, which looked nothing like the pictures on the site. It says it was updated in 2005, whilst to us it was still stuck in the 1920s. The room was dark and had no private balcony as stated, as we could not even open the door. The pool in the picture was no where to be found, and no one could tell us where it was, one of them even said it wasn't open in the season! There were stains on the bedlinen, and the noise was absolutely horrendous. As we were opposite the restaurants the live music blared through the single paned windows. We tried to block the noise by putting towels in front of the gaps in the windows but nothing worked. I cannot explain how loud it was and we felt like we were far from a holiday. I made my way to reception to request to move rooms, again the language barrier meant I had to get Google translate up for him to understand. He said 'no' straight out and offered no alternative. I went to the local store and had to buy earplugs resigning myself to the fact we would have to stay the night. That night we booked another hotel, so that we could move in the morning, as the thought of staying more than 1 night was a nightmare.

In the morning we went to reception and the lady on reception was slightly more helpful, writing a note of which she stamped, stating we had only stayed 1 night out of the 5. We were so relieved to leave. Poor customer service, lack of facilities, and all round disappointing stay. Stay well clear.

Room Tip: All rooms noisy
See more room tips
  • Stayed: February 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank olivia376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this reviewResponded 31 May 2017

Thanks for your feedback.

We regret that your stay was not what you wanted. We take note of your comments to continue our improvement process.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2017

Cheap aparthotel, booked through Norwegian tour operator Ving. Very central location, most rooms have a view to the plaza. Due to loud music from a restaurant nearby, you cannot expect to sleep before 00:10 any night. Entrance through Park Plaza Apartments. There is a restaurant , which I did not use. The cooking facilities and equipment in the apartment could be better. Cleaning was okay. Two small swimming pools on the roof, one of them with cold water. A bad smell from the roof drains / ventilators. I had to pay extra to get av very small balcony with a view.

  • Stayed: January 2017, travelled solo
    • Value
    • Location
    • Service
Thank sigmundm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this reviewResponded 21 February 2017

Thanks for your feedback.

We are very happy that your experience has been satisfactory. We take note of your comments that help us continue our improvement process. We hope to see you soon

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2016

We were there in june 2016 for a week. Got the very last room i believe as it was on last floor at the very end. Wifi was only reachable while on the bed or near the door. On arrival I`ve asked for a balcony room as I have had requested one when booking but I did not got one. I hope next year when we go will get one as i like the location of the hotel, if not than i will seek another hotel for further holidays which can offer good wifi and a balcony

Room Tip: no balcony, weak wifi on last floor,awesome location
See more room tips
  • Stayed: June 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank bibito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmanagerservice, Director de Relaciones con Clientes at Aparthotel Tropical, responded to this reviewResponded 16 December 2016

Thank you for submitting your opinions.

We are glad that your stay has resulted of your pleasure except for the details you comment on. We are implementing a new WiFi system that will improve the coverage considerably.
On your next visit, say that you want a balcony and we will do everything possible to fulfill your request.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Puerto de la Cruz hotels
0.0 km away
Park Plaza Apartments
Park Plaza Apartments
#65 of 82 in Puerto de la Cruz
149 reviews
1.0 km away
Casa del Sol
Casa del Sol
#50 of 82 in Puerto de la Cruz
151 reviews
0.2 km away
Apartamentos Be Smart Florida Plaza
Apartamentos Be Smart Florida Pl...
#56 of 82 in Puerto de la Cruz
511 reviews
Show Prices
Show Prices
Show Prices
0.9 km away
Apartments Pez Azul
Apartments Pez Azul
#63 of 82 in Puerto de la Cruz
378 reviews
0.2 km away
Puerto Azul Hotel
Puerto Azul Hotel
#62 of 82 in Puerto de la Cruz
125 reviews
1.2 km away
La Carabela Apartments
La Carabela Apartments
#61 of 82 in Puerto de la Cruz
249 reviews
Show Prices
Show Prices
Show Prices

Been to Aparthotel Tropical? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aparthotel Tropical

Address: Lugar Puerto Viejo 1, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Kitchenette Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #74 of 82 Hotels in Puerto de la Cruz
Price Range: RM133 - RM369 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aparthotel Tropical 3*
Number of rooms: 39
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Booking.com so you can book your Aparthotel Tropical reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Tropical Hotel Puerto De La Cruz
Aparthotel Tropical Puerto De La Cruz, Tenerife, Spain

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing