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Reviews (906)
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Reviewed 6 September 2017 via mobile

We are staying at the above hotel, as we gave up our home here in the north of the Island. We have tried other hotels in the area but they do not compare with this hotel. The service is exceptional,food , room service and the attention to detail second to none. Local people we have met say it is better than the Botanic Gardens hotel which is 5 star, this hotel deserves 5stars.

Stayed: September 2017, travelled with family
3  Thank rapleyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this reviewResponded 16 September 2017

Dear Guests,

Thank you very much for the excellent comments about Riu Garoé Hotel.

Thanks for the positive comments about our exceptional service and food. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied to know that you have had again wonderful and relaxing holidays in our hotel.

Thanks for recommending the hotel Riu Garoé and please let us know about your next visit to offer again the best of us.

Yours Faithfully,

Luís Hernández,

Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2017

We got a room on the ground floor which was large, had air-con, a Sony TV with 6 English-speaking stations, a fridge and kettle/tea tray. The shower is over the bath which could cause difficulty for elderly guests, but apart from that, we couldn't find fault. A plate of fresh fruit and half bottle of Cava were left in the room for us.

The food is as good as you'll get in a Spanish Hotel - loads of choice and well presented. You can have either Spanish or English style bacon at breakfast - a real rarity.

The pool and gardens are kept beautiful, as are all the public areas - cleaned and polished with everything kept pristine

The entertainment is very low-key - a singer guitarist (Pedro) playing to backing tracks was very good but the lounge bar was frequently almost empty. We couldn't hear any noise at night in our room.

The staff we spoke to, were all wonderful and very well trained. Most of the guests were German, but that wasn't a problem, as they were unfailingly polite. The hotel is in a residential area with loads of free parking outside the hotel. You can pay 2 euros per day for a safe, but we didn't bother.

Outside there are bars./restaurants about 7 minutes walk away and the town is just over a mile or so.

There is free Wi-Fi all around the hotel - not the fastest, but certainly not the slowest. I can't believe the guy who gave this hotel one star on the basis of slow Wi-Fi - for goodness sake fella, get a life .

If you're looking for bingo/karaoke and loud music, don't book here, but if you want quiet quality and relaxation, this is the place.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
9  Thank wroughtironron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this reviewResponded 14 September 2017

Dear Guests,

Thank you so much for the excellent comments about Riu Garoé Hotel.

Thanks for the positive comments about our fresh and variety food, beautiful gardens and public areas, and wonderful and well trained staff. These are great comments which help us growing and providing our customers great vacations. We are working in our Wifi connecction to impruve the service.
We take a good note about the happy hour to improve our service. We are satisfied to know that you have spent a wonderful and relaxing holydays in our hotel.

Let us know about your next visit to satisfy all your wishes.

A warm hug on behalf of all staff

Luís Hernández

Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2017

What a fantastic hotel , absolutely beautiful , elegantly styled soft furnishings , lovely cool relaxing ambience all around the hotel . We arrived about 21:30 and we were told by a lovely lady on reception to just go to the restaurant and eat and she would sort out keys and room later .
The restaurant is amazing , outside terrace and another beautiful area as well to dine in.
The food is first class , such a wide variety and well presented ,
As in previous reviews the pool man does a fantastic job , supplying the pads for the sun beds and keeping the pool area immaculate .
Wonderful gardens to sit and relax in .
Narya , (think that was her name ) was the lady who looked after our room , did a fantastic job , as did everyone else who works in this lovely hotel .
Had a really relaxing , chilling holiday here and would not hesitate to recommend this hotel to anyone who wants to go to Puerto de la Cruz .

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank judith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this reviewResponded 14 September 2017

Dear Guest,

Thank you very much for your kind Comments.

We are so glad to hear about your stay with us. It makes us very happy to receive such nice comments about our beautiful hotel, lovely and relaxing ambiente and first class and variety food. We have shared you thank-you comment with all the staff, especially to Nayra. We are satisfied to know that you have spent a wonderful and relaxing holidays in our hotel.

Please, do not hesitate to contact us if you need any help or you have any
request with your next booking.

We are looking forward to seeing you soon again.

Best regards,


Luis Hernández-García
Dirección

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

Wow from the minute the bus dropped us off to it picked us up a week later everything was first class and it was a real wrench to leave !!
First impressions when you take your first steps into reception is WOW WOW WOW !!! Lovely white marble floors everything so bright spotlessly clean fresh flower displays a lovely aroma which always greets you every time you step into reception and lovely and cool with lovely chairs dotted about to sit in and admire the lovely ceiling of the building and just how incredible the reception looked. Once in after taking in the views went to reception and got a lovely lady receptionist who gave our family of 3 a lovely cool welcome drink which was very much appreciated after the bus journey. We were given the keys to room 403 which I was delighted to find was the top floor ( only 4 high ) I had requested a high floor a week earlier by e mail so couldn't be happier.
Room was spacious enough for the 3 of us and the balcony was huge and even had a couple of sunbeds and a brolly so we did most of our sunbathing there as the surrounding street was so quiet great for relaxing and also sleeping at night and that was made even easier with the brilliant air conditioning in the room.
We stayed for 1 week on a half board basis and when we have done this in past hotels we always at least have one evening meal away from hotel but the biggest compliment I can give this hotel is that my wife and daughter declined the offer of going out to eat as the food was too good at hotel and I second that and so does my waistline !!
The pool and surrounding gardens were kept spotless and the pool was great no kids splashing no screaming or running about just pure blissful peace and quiet. Pool attendant handed out padding for the sun beds and also beach towels and was great you didn't need to get up in the middle of the night to put your towel on a sun bed as plenty to go around for everyone.
The surrounding area is quiet but lovely a beautiful Botanic garden is only a 5 minute walk up road from hotel and well worth a visit only 3 euros per person and kids 14 and under are free.
Also a special mention to Mary who cleaned our room as she kept our room like a place as did all other cleaners as I never once saw any litter or dirt anywhere at all in hotel.
Thanks to all the staff at hotel for a really lovely week and hope to come back to see you again.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this reviewResponded 29 August 2017

Dear Guest,

Thank you very much for your kind Comments.

We are so glad to hear about your stay with us. It makes us very happy to receive such nice comments about our lovely and clean hotel, good food and friendly staff. We have shared you thank-you comment with all the staff, especially to Mary. We are satisfied to know that you have spent a wonderful and relaxing holidays in our hotel.

Please, do not hesitate to contact us if you need any help or you have any
request with your next booking.

We are looking forward to seeing you soon again.

Best regards,


Luis Hernández-García
Dirección

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017

This was our first time visiting Tenerife and Hotel Riu Garoé was the perfect place to stay in a quiet area just a short walk from the main town.The rooms were well kept and the cleaners did a good job it was a lovely room and we all and a great stay in them! The Reception staff were Fabulous at our requests as we stayed there for my 17 year old sons birthday and needed a cake (which was delicious) and they made sure that it was an amazing birthday! The pool and facilities there were lovely,and there was always a lifeguard there to help out, and so were the activities in the day and shows at night. Arianna ran the activities for the day and my 12 year old daughter often joined in with her playing a range of different games throuout the day, Arianna was lovely and spoke a range of different languages well. We are a family of four and we all had something to do throughout the day which was great. The food there was tasty and had a range of differing foods at night. The waitors and waitresses were always there if you needed them and took to your needs always. Overall we had a fabulous stay at Hotel Riu Garoé and will definitely be visiting there again!!!

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank P3590DUtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this reviewResponded 28 August 2017

Dear Guests,

Thank you very much for your excellent comments about our Hotel.
I am glad to hear you have been an enjoyable stay in a fabulous hotel.
I hope you do not mind I have shared your nice comments with all the staff, especially with Arianna our Public Relations. Comments like lovely rooms, fabulous staff and tasty food, help us to continue growing and providing our customers with holiday as their own. Thanks for recommending the hotel Riu Garoé and please let us know about your next visit to satisfy all your wishes.

Please, do not hesitate to contact me again, if you had any request or need any help with your next reservation.

I am looking forward to seeing you soon again in the future.

Yours sincerely,


Luis Hernández-García
Dirección

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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