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“The Staff are Extraordinary!”

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Mandarin Oriental, Barcelona
Ranked #25 of 516 Hotels in Barcelona
Certificate of Excellence
Reviewed 7 October 2017

The rooms vary quite considerably. We had 3 visits over a 3 week period and 3 different rooms. Its very modern, and well appointed. The best rooms are in the 'new' wing. These are mostly suites, which are expensive but faultless. Nothing is too much trouble for all the staff, who are very friendly, yet extremely professional and capable. The concierge was extremely good at recommending restaurants. Hair/nail salons etc...

Room Tip: Mandarin level or above... new wing is best.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Ydt26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 9 October 2017

Dear Ydt26,

Thank you for sharing your excellent opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are delighted to learn that once again you had an enjoyable stay with us and I would like to thank you for your very kind words towards our colleagues.

We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona soon!

Yours sincerely,

André Devillers
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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22 - 26 of 1,441 reviews

Reviewed 4 October 2017 via mobile

The hotel is very nice and located at the heart of the tourist centre. As you can expect from a Mandarin, it is not cheap.

The staff was very helpful and friendly. The concierge helped us make reservations for lunches and dinners and reminded us of dress codes, when applicable.

In the room where I stayed, the shower stall was long and narrow. Be careful while treading over the tiles as it could be slippery, especially when you are older. Maybe for better drainage, the tiles are slanted a bit, so you should be cautious. There is an elongated shower mat, but it does not extend to the entire shower stall.

The designer of the shower stall never showered there. There is no place for you to place the soap, shampoo or shower gel. Where do you put it after use? Throw it on the floor? What if you need to use it again? You stoop down and fetch it from the floor. A 5 star hotel??? Really? The should install a little rack at the corner of the shower stall to solve this problem.

Stayed: October 2017, travelled as a couple
1  Thank gourmetlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 9 October 2017

Dear gourmetlee,

Thank you for sharing your nice opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are happy to learn that overall you enjoyed your stay with us and appreciated our central location and concierge service. We have also taken good note of your constructive comments in regards to the room size and the impracticability of the shower design, I would like to apologise for the inconvenience this has caused.


We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona!

Yours sincerely,



André Devillers
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

The service by every one of the staff is excellent!! Especially those we frequently contacted ie Daniel, Claudio at concierge and Elena of Guest Relations. They are proactive in giving us advice for our 6-day stay before our arrival and helped us in all aspects during our stay. My husband surprised me with flowers and gift which were nicely arranged by MO. Well done team!

Stayed: September 2017, travelled as a couple
Thank Phebe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 9 October 2017

Dear Phebe C,

Thank you for sharing your positive opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are delighted to learn that you enjoyed your stay with us and appreciated our central location and service. I would like to thank you for your kind words towards our team members, and in particular towards Daniel, Claudio and Elena.


We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona!

Yours sincerely,


André Devillers
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

We had dinner at Blanc for our anniversary and oh my Lady Gaga, that experience was second to none. The fall menu allows you to taste many dishes, one better than the other to reach the dessert trolly full of wonders.
Excellent service from Gonzalo and Mathieu who master their art.
Will definitely return!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 9 October 2017

Dear Sarah C,

Thank you for sharing your nice opinion on TripAdvisor following your experience at the Blanc Restaurant at Mandarin Oriental, Barcelona.

We are pleased to learn that you had an enjoyable anniversary and experience in our Blanc Restaurant; and I would like to thank you for your kind words towards our team members, and in particular towards Gonzalo and Matthieu.


We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona soon!

Yours sincerely,


André Devillers
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

We stayed here for the first time and it was for two nights.
Location is amazing on the most expensive street in Spain but shame there are so many wooden book stalls in this part of the boulevard. The hotel is luxury with a spectaculair entree ! The concierge service upon arrival one of the best ever experienced.

You can immediately feel this hotel is great ; the decorations are fantastic like the smell and the staff absolutely makes the difference in every sense. They are not only extremely
friendly but motivated to make your stay exceptional.

We had a luxury boulevard view room but no need to go for the view ; the room was small in my view but might be the case in whole Barcelona. I hate it when suitcases need to be put in walking area of the room.This hotel has a lot of suites !

Breakfast is great in a nice location and huge choice. Spa is great too !
Moments restaurant is amazing but will write a separate review.
Had a few comments but were picked up by the management quickly.
This is the hotel to stay if you want impeccable service and top luxury !

Room Tip: Not sure it makes a difference except in price
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank BJBoschen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 29 September 2017

Dear Alison BJBoschen,

Thank you for sharing your nice opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are pleased to learn that you had an enjoyable stay with us and appreciated our central location, hotel entrance and aroma, breakfast, Spa and restaurant MOments. We have taken good note of your constructive comments in regards to the size of our Deluxe Boulevard rooms. On a final note I would like to thank you for your kind words towards our team members.


We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona soon!

Yours sincerely,


André Devillers
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Barcelona

Address: Passeig de Gracia, 38-40 | Mandarin Oriental, Barcelona, 08007 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Barcelona
#7 Spa Hotel in Barcelona
#10 Family Hotel in Barcelona
#20 Romantic Hotel in Barcelona
#23 Luxury Hotel in Barcelona
Price Range: RM1,605 - RM3,565 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Barcelona 5*
Number of rooms: 120
Official Description (provided by the hotel):
Mandarin Oriental, Barcelona is an elegant, contemporary hotel in the heart of the avant-garde city's celebrated Passeig de Gracia. Located in a renovated mid-20th century building, this 120-room hotel, offers exceptional services and facilities including an award-winning spa, innovative dining at BistrEau by Angel Leon and two Michelin-starred dining by Carme Ruscalleda, within an exquisite interior created by world renowned Spanish designer Patricia Urquiola. ... more   less 
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Also Known As:
Mandarin Oriental, Barcelona Hotel Barcelona

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