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Reviewed 4 October 2017 via mobile

The hotel is very nice and located at the heart of the tourist centre. As you can expect from a Mandarin, it is not cheap.

The staff was very helpful and friendly. The concierge helped us make reservations for lunches and dinners and reminded us of dress codes, when applicable.

In the room where I stayed, the shower stall was long and narrow. Be careful while treading over the tiles as it could be slippery, especially when you are older. Maybe for better drainage, the tiles are slanted a bit, so you should be cautious. There is an elongated shower mat, but it does not extend to the entire shower stall.

The designer of the shower stall never showered there. There is no place for you to place the soap, shampoo or shower gel. Where do you put it after use? Throw it on the floor? What if you need to use it again? You stoop down and fetch it from the floor. A 5 star hotel??? Really? The should install a little rack at the corner of the shower stall to solve this problem.

Stayed: October 2017, travelled as a couple
2  Thank gourmetlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 9 October 2017

Dear gourmetlee,

Thank you for sharing your nice opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are happy to learn that overall you enjoyed your stay with us and appreciated our central location and concierge service. We have also taken good note of your constructive comments in regards to the room size and the impracticability of the shower design, I would like to apologise for the inconvenience this has caused.


We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona!

Yours sincerely,



André Devillers
Hotel Manager

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Reviewed 3 October 2017 via mobile

The service by every one of the staff is excellent!! Especially those we frequently contacted ie Daniel, Claudio at concierge and Elena of Guest Relations. They are proactive in giving us advice for our 6-day stay before our arrival and helped us in all aspects during our stay. My husband surprised me with flowers and gift which were nicely arranged by MO. Well done team!

Stayed: September 2017, travelled as a couple
Thank Phebe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 9 October 2017

Dear Phebe C,

Thank you for sharing your positive opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are delighted to learn that you enjoyed your stay with us and appreciated our central location and service. I would like to thank you for your kind words towards our team members, and in particular towards Daniel, Claudio and Elena.


We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona!

Yours sincerely,


André Devillers
Hotel Manager

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Reviewed 30 September 2017

We had dinner at Blanc for our anniversary and oh my Lady Gaga, that experience was second to none. The fall menu allows you to taste many dishes, one better than the other to reach the dessert trolly full of wonders.
Excellent service from Gonzalo and Mathieu who master their art.
Will definitely return!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 9 October 2017

Dear Sarah C,

Thank you for sharing your nice opinion on TripAdvisor following your experience at the Blanc Restaurant at Mandarin Oriental, Barcelona.

We are pleased to learn that you had an enjoyable anniversary and experience in our Blanc Restaurant; and I would like to thank you for your kind words towards our team members, and in particular towards Gonzalo and Matthieu.


We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona soon!

Yours sincerely,


André Devillers
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

We stayed here for the first time and it was for two nights.
Location is amazing on the most expensive street in Spain but shame there are so many wooden book stalls in this part of the boulevard. The hotel is luxury with a spectaculair entree ! The concierge service upon arrival one of the best ever experienced.

You can immediately feel this hotel is great ; the decorations are fantastic like the smell and the staff absolutely makes the difference in every sense. They are not only extremely
friendly but motivated to make your stay exceptional.

We had a luxury boulevard view room but no need to go for the view ; the room was small in my view but might be the case in whole Barcelona. I hate it when suitcases need to be put in walking area of the room.This hotel has a lot of suites !

Breakfast is great in a nice location and huge choice. Spa is great too !
Moments restaurant is amazing but will write a separate review.
Had a few comments but were picked up by the management quickly.
This is the hotel to stay if you want impeccable service and top luxury !

Room Tip: Not sure it makes a difference except in price
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank BJBoschen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 29 September 2017

Dear Alison BJBoschen,

Thank you for sharing your nice opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are pleased to learn that you had an enjoyable stay with us and appreciated our central location, hotel entrance and aroma, breakfast, Spa and restaurant MOments. We have taken good note of your constructive comments in regards to the size of our Deluxe Boulevard rooms. On a final note I would like to thank you for your kind words towards our team members.


We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona soon!

Yours sincerely,


André Devillers
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

Lucky enough, I've been able to enjoy a few days at the Mandarin Oriental Barcelona and it was a perfect shot! The staff is amazing, very careful & welcoming. The breakfast buffet is perfect with a lot of choices (thanks to Matthieu and his team we've had a good time every morning). The reception team is adorable (Fiona was super friendly), the concierge team is wonderful (Hanna, Claudio, David ... can't remember all their names, but they helped us a lot!). The Fitness, Swimming Pool and Spa are wonderful - ask for Daniela if you want a massage. She is super). The rooftop is very nice and you can enjoy a great view while drinking delicious cocktails or tasting amazing food. The staff is also very nice (Marc, Alice etc..). Nothing wrong to say ... I'll be back for sure!

  • Stayed: September 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Matieu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandarinOrientalBCN, Gerente at Mandarin Oriental, Barcelona, responded to this reviewResponded 29 September 2017

Dear Matieu M,

Thank you for sharing your kind opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are happy to learn that you enjoyed your stay with us, and that you appreciated our breakfast buffet, Spa and rooftop terrace “Terrat”. I would also like to thank you for your kind compliments towards our colleagues and particularly towards Matthieu, Fiona, Hanna, Claudio, David, Daniela, Marc and Alice.


We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona!

Yours sincerely,


André Devillers
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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