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Reviews (542)
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Reviewed 10 April 2017 via mobile

Very safe place. Front glass door is locked 24 hours, and you use your hotel key to enter. Nice workers at front desk. Quiet neighborhood, as far as we experienced. Cleaned well each day. Beds were comfortable.

Stayed: March 2017, travelled with family
2  Thank hedderbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silken St Gerva... B, Director General at Silken St. Gervasi Hotel, responded to this reviewResponded 11 April 2017

Thanks for your comment. We really appreciate the time taken to write this review, it really helps us to carry on improving. It´s great to hear that you had an enjoyable stay.We hope to see you again!

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Reviewed 10 April 2017 via mobile

We had a third floor room, very clean, with lots of closet space and suit case room. Bathroom was large with a tub and separate shower. Great water pressure. The restaurant/breakfast room and bar is roomy and friendly. Breakfast was great with many different choices from the buffet or the kitchen will cook eggs etc for you.
Internet was a little wonky at times in our room. I would ask for a room in the back as the small street out front has a very popular neighborhood bar close by that all the locals ride their motor scooters to and from. Nights are noisy with the windows open.
Location is close to Kennedy Plaza with Metro and HOP On, HOP Off access. Great staff, Oscar was the wonderful!

Stayed: April 2017, travelled with friends
2  Thank aspeechgirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silken St Gerva... B, Director General at Silken St. Gervasi Hotel, responded to this reviewResponded 11 April 2017

Thank you very much for taking the time to share your great experience at the Silken Sant Gervasi. It is a pleasure for us to read your fantastic comments about the staff ,bed and breakfast. We love to know that we helped to make your stay in Barcelona a wonderful experience.We look foward to welcome you back soon.Kind regards

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Reviewed 6 April 2017 via mobile

The Silken Gervasi is about 5 minutes walk to the Metro and a 30 minute ride to the center of Barcelona. It is located in a quiet and safe area and walking around was easy.
We bought a metro pass for €9 which gave us 10 rides.

The hotel is clean and quiet and the rooms and bathrooms spacious. There is a large dining area on the ground floor and the breakfast buffet is plentiful. Most of the clientele seemed to be business people and they are generally a good marker for comfortable and reasonably priced hotels. As with most hotels in Europe the air-conditioning is only available in their summer and only heats other times. Subsequently our room was very hot and when we mentioned this at reception they immediately moved us to another room and gave us an electric fan to use for the duration of our stay which fixed the problem.
Friends of ours stayed just off the Ramblas in the center of town and hardly slept due to thin walls where they heard everything in/outside plus their room was small and squashy and had annoying mosquitos.
So we made the right choice to stay at the Silken St Gervasi

Stayed: March 2017, travelled as a couple
1  Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silken St Gerva... B, General Manager at Silken St. Gervasi Hotel, responded to this reviewResponded 7 April 2017

Dear Linda, we really appreciate your time to share your experience about your recently stay at our Hotel. Thank you for your feedback, we will keep focus in continuous improvement towards total guest satisfaction. We look forward to welcoming you again!

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Reviewed 29 March 2017 via mobile

I woke up to building work on my first morning and went down to ask to change rooms a little ready for an argument. They couldn't have been more accommodating and moved me immediately and I was quite pleased. Later I returned to my room to find a fruit platter and a lovely hand written note apologising profusely which was really going above and beyond. The location of the hotel is in the affluent zona alta area and while not central is lovely with a metro station round the corner.

Stayed: March 2017, travelled on business
Thank Justin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silken St Gerva... B, General Manager at Silken St. Gervasi Hotel, responded to this reviewResponded 30 March 2017

Dear Justin, first of all, thank you for your visit and, more especially, for your kind and lovely review. There is nothing more important than the customer's satisfaction and we tried to do our best to provide you a pleasant and confortable stay. We look forward to seeing you again. Thank you!

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Reviewed 14 March 2017

We loved the location of the hotel. Not in the middle of touristy areas but super-easy to access to most Barcelona attractions. Very quiet, safe, and only 5-minute walking distance from a Metro train station / bus stops. Great for family trip. Took us 30 min. bus ride and some walk to Palau Guell or 30 min. Metro ride to Casa Batllo and shopping streets and restaurants. Hotel was pretty clean but we experienced loud noises from the fighting from the room nearby.

More cons: no complimentary drink, not even a free cup of water! No complimentary breakfast and no facial tissue in the room. Internet speed / free in-room wifi was awfully slow. Business center was outdated. Computer was slow and the printer was out of ink. If you want to print anything such as a boarding pass, you must email the front desk. Speaking of the front desk, the lady was very friendly when we checked in the afternoon / evening. However, the same lady was very short and snappy by night. (She must be tired.) I had a family emergency (my dad passed away during our vacay) so I needed to use a phone; however, no one in the hotel knew about the phone rate. They said "whatever the phone company would charge your credit card"....I found that to be very interesting.

Overall is a nice hotel and good value. I would stay there again.

  • Stayed: August 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MNBear3388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silken St Gerva... B, General Manager at Silken St. Gervasi Hotel, responded to this reviewResponded 20 March 2017

First of all, we wish to thank you for choosing the Hotel Silken Sant Gervasi 3* for your family holiday.
As well, we kindly would like to thank you for having taken the time to post your review on TripAdvisor.
We apologised for any inconvenience we might caused you. Thank you again because these kind of comments really help us to make improvements in our hotel and to meet and exceed our guest´s expectations. We hope to have the opportunity to welcoming you back in the future.

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