I recently spent one night at the Gran Hotel La Florida in Barcelona. I am a frequent business and leisure traveller. The hotel is arguably the worst hotel that I have ever stayed in. I have stayed in Motel 6s that are better run than this hotel.
From the time I drove up to the hotel, to the time that I left the hotel, it was one disappointment, and almost disaster, to another. When I drove up to the hotel, the driveway/entrance to the hotel was jammed packed with cars. I had to wait on the street to drive my car to the front door of the hotel so that I could unload my bags. I then had to wait for the valet to park our car as there was nowhere to park, but also because the valet was also the doorman, the bellhop and the concierge. One individual was doing it all.
Upon entering our room (room 108 which is called the Japanese Suite), I noticed a foul smell in the bathroom, akin to sewage backup and that the room was directly above the hotel’s indoor pool with a large window overlooking the brightly lit pool. As that window afforded us no privacy, I immediately requested a different room. I was told at that time (around 7 pm) that the hotel was fully booked and that no other rooms were available. When I tried to go the bed around 12 midnight, I realized that I would not be able to sleep due to the light streaming into the room from the brightly lit indoor pool. It was at this time – around 12 midnight – that the hotel offered us a different room. I guess someone had checked out between 7 pm and 12 midnight. Since I would be checking out in about 6 hours, I decided to stay in the room. The front desk guy came up to the room to hang black curtains over the pool window to darken the room so that I could sleep while I lay in bed. Also, the wifi in the hotel was not working. I wish I could say that that was all that went wrong.
Before retiring to my room for the night, I had requested a taxi in the morning to take me to the airport at 6:15 am. I saw the front desk person write the request down in a book. When I went down to reception at 6:10 am, there was no one at reception and the front entrance to the hotel was locked. Very unusual for a hotel of this size. When I finally managed to track down a front desk person, it was clear that the hotel had not called a taxi for me. Now, normally this would not be a problem in a major city like Barcelona. But at this hotel, it is a big problem. The hotel is on a hilltop overlooking Barcelona, some 20 minutes from the center of the city. The hotel had told me upon check in that it was necessary to call for a taxi in advance as there are no taxis nearby. Since they had forgotten to call for a taxi in advance as I had requested, there was nothing that I could do but wait for the taxi which was finally called after 6:15 am.
I almost missed my international flight. Needless to say, I would not recommend this hotel.
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- Also Known As:
- Gran Hotel Barcelona