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“OK hotel, mixed customer service experience”

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Salles Hotel Pere IV
Ranked #280 of 515 Hotels in Barcelona
Reviewed 5 September 2017

Found this hotel on Expedia and booked it at £400 per night in August. I think for this price the hotel is really really super expensive but other hotels in Barcelona at the time were expensive too (but probably better quality than this one).

The check-in staff was amazing. We started our journey early and arrived at 9:30am. Roger was really kind to upgrade us to a junior suite as our room wasn't ready. I didn't expect to check-in until 3pm but I have young kids and they were tired.

The area is quiet and a little run down. Not much to do or to walk around to.

The room service menu was pretty mediocre. Not much appetising on offer.

Breakfast the next morning was minimal. Standard meats and cheese on offer in the cold section but the hot breakfast was minimal (3 or 4 items on offer) and none of it looked or tasted great.

The indoor pool is nice enough when quiet. As it is quite small, if the hotel is busy it would be too overcrowded. I think 5 people can fit in comfortably and relax / swim without getting in each others way. The spa showers and saunas are nice - a good touch. It's a shame you only get 1 hour free per stay to use the spa. Why should I pay to use the spa and swimming pool when I am paying £400 per night for the room?!??!

The biggest issue I had was the rooms with balconies have major ant problems. We were itching all evening and when we looked on the floor there were tons of ants! Called reception and they sent a cleaner and she cleaned up the ants and just kept trying to justify the ants wont bite. That's all very well, but I just don't want them in my room! A complete ant infestation. She then blamed us for leaving the door open and eating in our room. Why give a balcony and offer room service then without warning??

The hotel did move us to another room in the middle of the night which was OK but with a young family with kids sleeping, moving at 11pm at night is a real inconvenience although was much needed as the ants had taken over our previous room.

Check out was a poor experience. The lady who checked us out was moody and pretty rude. She knew we had an ant infestation in our room but there was no apology at all - just a nod of acknowledgement. So for you in particular - this review is a 1 star rating. Learn how to treat your guests and provide good customer service.

Room Tip: Don't book here - and if you do, don't book a room with a balcony unless you want to be atta...
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  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Gaurav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 22 of 214 reviews

Reviewed 1 September 2017

Room was clean, modern and spacious for a city hotel. Free 1 hour access to the spa is only a hour in total whether you stay 1 night or 7 nights. You used to get a free drink each in the mini bar everyday seems they have stopped this now everything has prices on. Staff were helpful unlike some other hotel staff in Spain where they seem to not know what good customer service is sometimes! The hotel is in a decent spot very quiet area, was about a 20 minute walk to the beach and took us about 35-40 minutes to walk to ramblas. If you don't fancy the walk there is a metro station couples of streets away called Bogatell and it's only four stops to the to the metro near ramblas there is a tram every 3-4 minutes. I would stay here again as it's good for couples but wouldn't advise it for family's due to it being out of the way.

Room Tip: Most the rooms come with a walk out balcony but you don't have anything to look at apart from ot...
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  • Stayed: August 2017, travelled as a couple
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Thank Will H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017

Clean hotel, ideal base , breakfast good value , earning meal not so good value.
When checking out was difficult because they couldn't offer any shower or changing facility . This is supposed to be a four star hotel.
Even offered to pay, We had to go home a bit sandy.
Other then that no real problems.
regards
Simon

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017

It is stated family room with free Spa access and in the details is specified 1h access but forgot to mention that is 1 hour / stay. For 10 days looks odd.
Indoor pool is actualy a bigger "jacuzzi" and the personel set the clock in advance to finish the program earlier.
Cleannes is ok just for a 4 person room to receive only one smal botle of shower gel is also strange.
In description of facilities safe is free but in hotel is a cost of 2 euro /day.

Room Tip: There are no option in this hotel. Front desk offer what they think
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank mandeea71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

Lovely hotel, nice breakfast - bit pricey, quite area very helpful staff - good spa facilities - I would like to say thank you for my bottle of champagne which was in the room after a day out - a lovely birthday surprise - thank you Arturo Soler

Stayed: August 2017, travelled as a couple
Thank Suzanne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salles H, Gerente at Salles Hotel Pere IV, responded to this reviewResponded 17 August 2017

Mrs Suzanne,

Has been a pleasure to have you in the hotel in such important date for you.

Happy birthday

Arturo Soler

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Salles Hotel Pere IV

Address: Pallars 128 - 130, 08018 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Ciutadella / Vila Olimpica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in Barcelona
#172 Luxury Hotel in Barcelona
#188 Romantic Hotel in Barcelona
Price Range: RM389 - RM913 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Salles Hotel Pere IV 4*
Number of rooms: 195
Official Description (provided by the hotel):
Pere IV is situated in the Poble Nou District, 10 minutes' walk from the lively Port Olimpic area and Barcelona's beaches. This hotel features spa, indoor pool and free Wi-Fi access.Each of the spacious rooms have a flat-screen TV, with satellite channels. The a la carte Garum Restaurant offers Mediterranean cuisine. The hotel serves a daily, buffet breakfast. The Pere IV's spa includes a sauna, sensation showers, a Turkish bath and a hot tub. Free Spa Access (1 hour). Limited capacity. There is also a 24-hour reception. The Pere IV is a short walk from the beach and the new marina. Nearby Bogatell Metro Station offers easy access to the beach and the city centre, which can both be reached within 15 minutes. ... more   less 
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Also Known As:
Pere Iv Hotel Barcelona

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