Stayed at chic and basic born on a previous visit which is why we booked again. Heard they'd opened a new hotel around the corner and decided to check it out. Disappointing really. First of all it's just a floor in a building shared with flats....access proved difficult at times. A buzzer needed to be pressed to get in which was controlled from the main site around the corner. On a number of occasions we found ourselves buzzing and waiting to be allowed access. 3 minutes isn't a long time but every time you want to get back in to the place you've paid £600+ to stay in, it wears thin extremely quickly.
Upstairs in the hotel. Has a foyer area which looks like should be staffed. Never saw a member of staff once. Again not a massive issue but not being able to ask for advice/recommendations, sort out issues which we had didn't seem sharp.
The room, as many other reviews have mentioned, are quite basic. Our previous visit at the other site was much better. The rooms had personality and atmosphere. Chic indeed. Not the case in at the zoo unfortunately.
Sold as having wifi - room number 10 doesn't have wifi.... nobody to speak to in the foyer, no way of contacting the hotel around the corner. Disappointing.
It seemed like every time somebody flushed a toilet or had a shower above our room, you could hear all the pipes loudly churning in the bed room. Definitely not what you want.
Tv had BBC news in English and that was it. You don't go on holiday to watch tv but the times you do spend in the room on a evening....it can be nice to relax and watch a film or whatever (like you can in the hotel around the corner).
Room very hot for whatever reason, aircon directly over bed so it's either too hot or too cold. Frustrating.
Saying all this, staff seen at check in/out are very friendly and location of hotel is amazing. Shame the rest of the experience didn't live up.
- Official Description (provided by the hotel):
- In the heart of the Born district and looking out over the Ciutadella Park, this hotel has everything you desire: an unbeatable location and the chic&basic style. A classic building with an interior design with industrial inspiration; a hotel with an urban character opposite a park full of trees and grass and fresh air, chic&basic Zoo as a hotel full of contrasts and enchantment. In the "helpyourself" area you can relax reading a magazine and having a coffe, tea or just water at any time of the day for free. Behind the facade of a classic building, in the heart of the Born district and right opposite the Barcelona Ciutadella Park, you will find the chic&basic Zoo hotel. Enjoy a privileged location, with a unique ambience, in the contemporary centre of the city. ... more less
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