restaurant "la punta" was a big desappointment, had to wait till 21:30 for entrance and haven't been served our dinner till 22:30, its loud even if the restarant wasn't overbooked...will have to look for alternatives during the remaing days ahead

The breakfast wasn't good at all. Not much to choose from and the
"hot" breakfast was warm at best. The hot plate and heat lights didn't keep the food warm, only half the heat lights were on, hot plate wasn't even on. Bacon, sausage, fried eggs, mushrooms etc all cold. I complained every day but nothing changed. Cooked food must be kept above 60 degrees Celsius to prevent bacteria!

Pool areas had decking that needs attention, worn and warped which could be a trip hazard, the pool also has numerous missing tiles.
Couldn't get any towels until 11:00 either
The snack shop sold a salmon and cheese baguette for €17!!!
Only one wheelchair in the whole hotel for elderly/disabled guests to use.

I've stayed in many 5* hotels and this was not to that standard sadly. I would rate at 3.5* at best.

We've been to the hotel before, it wasn't perfect, but it was better.
Never ever.
The children asked for this hotel to swim in the warm indoor pool. But according to their new rules, children can only use the pool from 14 to 17, no one will be in the hotel during this time!
The rooms are old and terrible, the carpet in our room was dirty and old and smelled like 1000 old socks, ventilation is a problem since it’s cold outside and I don’t want to heat it with air conditioning, it’s also very dirty.
A broken trash can, a window that won't close, and worn out taps are all additions to the overall “beautiful” picture.