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All reviews gay hotel rooftop pool great rooftop premiere room straight couples breakfast in bed rooms are beautifully decorated bathroom area cool hotel friendly hotel location is great power shower steam room room door great bed fantastic stay rooms are great
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Reviewed 1 April 2018

Lovely srtay at this quirky hotel the staff on reception, Alberto, David and Carlos were exceptional. Moved us to a fabulous room . Great bar on the roof with fabulous views of
The city
Thank you for our lovely stay in Madrid room 201

Room Tip: If you can afford a suite well worth it
  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank poshpinsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inigo_Sanchez_Crespo, Director General at Axel Hotel Madrid, responded to this reviewResponded 3 April 2018

Dear Poshpinsey,


We greatly appreciate the magnificent reviews and the confidence you have placed in us as Axel Hotel Madrid.


We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels.

Hope to see you soon.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Axel is a cosy design hotel in center of Madrid, surrounded by very nice restaurants and other attractions. Friendly and helpful staff. Very special the dining room and the roof garden. Just love it !

Stayed: March 2018, travelled on business
Thank BELAAAAAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inigo_Sanchez_Crespo, Director General at Axel Hotel Madrid, responded to this reviewResponded 31 March 2018

Dear BELAAAAAAA
,

Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects.

Hope to see you back here or in any of our Axel Hotels.

Kind Regards,

Iñigo Sánchez-Crespo Ateca
General Manager
AXEL HOTEL MADRID

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

After been in Axel Berlin, decided for Axel Madrid. A great staying. Great staff with high standard of service, designed and clean room, delicious and fresh breakfast, a wonderful roof bar and superb view of Madrid, and Alejandro, a professional masseur at the Spa. Thanks Axel !!

Stayed: March 2018, travelled on business
Thank Claudio K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inigo_Sanchez_Crespo, Director General at Axel Hotel Madrid, responded to this reviewResponded 19 March 2018

Dear Claudio K,

We greatly appreciate the magnificent reviews and the confidence you have placed in us as Axel Hotel Madrid.


We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels.

Hope to see you soon.

Kind Regards,

Iñigo Sánchez-Crespo Ateca
General Manager
AXEL HOTEL MADRID

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018

What a wonderfully refreshing hotel, perfectly located in the middle of Madrid, close to amazing restaurants, bars, shopping areas, historic buildings and fantastic transport links. The staff from the moment we arrived were nothing short of perfect. David in particular couldn't do enough. We were upgraded to a premium room (fabulous quirky décor and layout), informed of areas of interest to visit, helped with all our queries and all this in a serene, pristine environment. I hate staying in the usual humdrum hotels so this was a gorgeous, unexpected jewel in Madrids crown. Thanks for a lovely weekend.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank gilliantynan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inigo_Sanchez_Crespo, Director General at Axel Hotel Madrid, responded to this reviewResponded 19 March 2018

Dear gilliantynan,

Thank you so much for your great opinion!!

We really appreciate the time you gave us for your opinion. For us is always welcomed our guest’s help to improve our services.

We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels.

Million thanks,

Iñigo Sánchez-Crespo Ateca
General Manager
AXEL HOTEL MADRID

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

As someone who has worked in two different hotels in Madrid and stayed in a few more, is nice to find a new place with a different concept and fresh vibes.
Yeah it's a gay friendly hotel, so what? Centrally located, staff was nice (thanks to Irene who was very friendly) and the room was spectacular: high ceilings, huge and comfy bed, quirky deco, lovely bathtub and shower, good wifi. Too bad we couldn't try the bar upstairs, we'll come back for sure.
As a constructive criticism the TV (by the way, great Samsung tvs) could be set up a little higher as from the bed your feet will cover part of the screen. Probably easy to fix.
LOVED IT!! :)

Stayed: March 2018, travelled as a couple
Thank Dimas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inigo_Sanchez_Crespo, Director General at Axel Hotel Madrid, responded to this reviewResponded 14 March 2018

Dear Dimas21,

Thank you very much for staying with us and for taking part of your time in valuing us.

Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.

Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.

Best regards,

Iñigo Sánchez-Crespo Ateca
General Manager
AXEL HOTEL MADRID

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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