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“Except for the basement rooms”

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Petit Palace Tres Cruces
Ranked #79 of 437 Hotels in Madrid
Reviewed 20 November 2011

On arrival we were first of all put in a room that was slightly below ground level but we requested a move and were put in a Balcony room. This was a very great improvement and WiFi worked OK in these rooms as well. Staff were very amendable and attempted to meet all of our requests and enquiries. The location of the hotel was terrific - Just off the Grand Via. Car parking is discounted when the Hotel stamps your ticket but beware when arriving. If you pull up at the hotel door you have gone past the car park entrance and it is quite difficult to get back to unless like I did is drive back accross the square. Nobody seemed to notice. Plenty of Laundries in the area but if trying to google locations put in the Spanish word for Laundry or you wont get any results.

Room Tip: Ask for a Balcony room
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  • Stayed: November 2011, travelled as a couple
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1  Thank Muruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier M, Director de Recepción at Petit Palace Tres Cruces, responded to this reviewResponded 15 July 2016

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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220 - 224 of 998 reviews

Reviewed 26 October 2011

My mother and I stayed here for 2 nights, and didn't love this hotel, but there was nothing drastically wrong. It was clean and reasonably well-appointed, but fell apart at the seams. The safe didn't work - and no one arrived to fix it - the front desk staff upon our arrival were not particularly welcoming, and the bathroom, while clearly filled with new things, had a ridiculously fancy shower head - out of which almost no water came (and it sprayed in every direction, soaking the entire bathroom). And, surprisingly to us, the bathroom door was just a glass door that swung both ways! So no privacy. Breakfast was so-so, and was an extra charge.

We had a room in the back of the hotel, with no view (except of other windows, where across the way other guests kept leaving their curtains open and clothes off...). It seems there are cute front rooms with little Juliet balconies, that might be nicer.

The location is great, however - we were right at a Metro stop (Gran Via) and walking distance to Plaza del Sol, and a bit further to Plaza Santa Ana. That was a big plus as we tried to find our way around the city - and for returning midday for siesta. Plus wifi was included, which I appreciated as well. Housekeeping stopped by and were up to par as well.

NOTE: If you are sensitive to scents, you will have problems in this hotel. I'm not, but I did notice that there are air deodorizers EVERYWHERE in the building, and it seems as if they even scent the air coming out of the air ducts!

Overall: spartan digs, nothing luxurious that would make you want to hang at the hotel, but it got the job done and location is great.

Room Tip: Ask for the front rooms, I'd guess they're nicer and have better windows (though still not a...
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  • Stayed: October 2011, travelled with family
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1  Thank 907Anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier M, Director de Recepción at Petit Palace Tres Cruces, responded to this reviewResponded 15 July 2016

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2011

If you have got a car don't choose this hotel, it's too near the centre: 22 € per day garage fee. The room was smelling both days (maybe because of the carpet), a very bad smell. Water spills out from the shower in the bathroom. Receptionists aren't so nice as well.
It wasn't a double bed but two twin beds.

  • Stayed: August 2011, travelled as a couple
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Thank filippobull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier M, Director de Recepción at Petit Palace Tres Cruces, responded to this reviewResponded 15 July 2016

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2011

The hotel seems to be a hotel of horrors according to some reviewers...all of it unsubstantiated claims. The location is fantastic, two minutes walk from Gran Via Metro station.

Yes there's graffiti on the exterior walls but the hotel can't control that.

Breakfast was ample and delicious, the staff are extremely helpful and pleasant and the rooms are adequate, clean and with luxury bathrooms...can't complain!

  • Stayed: July 2011
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2  Thank Herts15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier M, Director de Recepción at Petit Palace Tres Cruces, responded to this reviewResponded 15 July 2016

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2010

It's clean, but room and bathroom both need renovation. Rooms themselves are medium sized, the street it stands on is rather narrow and drab, but location is excellent - in the very heart of city center. If you are going to walk Madrid all the day and some part of the night - it's great. WIFI is free.

  • Stayed: October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank eska09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier M, Director de Recepción at Petit Palace Tres Cruces, responded to this reviewResponded 15 July 2016

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Petit Palace Tres Cruces

Address: Calle Tres Cruces 6, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#92 Business Hotel in Madrid
#131 Family Hotel in Madrid
Price Range: RM344 - RM977 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Petit Palace Tres Cruces 3*
Number of rooms: 59
Official Description (provided by the hotel):
The Petit Palace Tres Cruces Hotel is a boutique hotel on Madrid's Gran Vía. The hotel is devised for couples and families with children who wish to enjoy the city of Madrid in a convenient way, staying in an agreeable atmosphere. The hotel was inaugurated in 2006 and it is located on an adjacent street to the Gran Vía and near the Puerta del Sol. Discover its modern design and complete services: free wifi, breakfast, computers, daily newspapers... ... more   less 
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Also Known As:
Petit Palace Tres Cruces Centro Hotel Madrid

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