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Petit Palace Tres Cruces
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Reviews (1,154)
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All reviewsgreat locationcentral locationbunk bedsgran via metropuerta del solquad roomglass doorquiet side streetgreat showervibrant cityminute walkexplore madridtube stationclean hotelrecommend this hotelplaza mayorthe air conditioning
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Reviewed 2 June 2017 via mobile

This is a lovely hotel small but clean and comfortable . A 30 euro ride from the airport. We had a quad room since we were traveling with our kids .The air conditioning worked fabulously especially since it was warm in Madrid .The hotel is in walking distance to restaurants ,shopping center and the metro. A 6-10 euros taxi fare to all the major museums and sites . The breakfast was lovely except they start at 7:30 am and we had day trips that started early . The desk staff was excellent and friendly they spoke English even though we are able to speak Spanish and they were very helpful . I would definitely return to this hotel .

Stayed: May 2017, travelled with family
Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenio B, Director General at Petit Palace Tres Cruces, responded to this reviewResponded 6 June 2017

Dear Christine S,

Let me thank you for the time taken on submitting your review! I am glad to know that your stay was absolutely positive as we all work hard every day in order to achieve the best customer service. Looking forward to seeing you again. Best regards!!!
Eugenio Buyo Cuspide, General Manager.
eugenio.buyo@petitpalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2017

We were excited about our trip to Spain, starting with Madrid. The hotel was easy to find, near transportation. Positives: shopping, food, and transportation within walking distance; staff were friendly; french doors on the rooms were nearly sound proof (NEEDED in this area). Cons: very loud if the french doors/windows were open; "balcony" really was less than 1 foot (can barely stand out there); minimal services available; twin beds pushed together and not "sealed" to make it look like one bed; area seemed to be seedy to us (it was clear there were sex workers about 1 block away).

The rooms were fairly comfortable -- typical style of bed for this area (short, firm, minimalist). Definitely not luxurious and we would not stay here again -- area, Madrid, or the hotel.

Gave it a 3 for location, having sound proof french doors (Again, NEEDED for this area), and reasonably priced.

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank katyeandsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenio B, Director General at Petit Palace Tres Cruces, responded to this reviewResponded 24 May 2017

Dear Katyeandsteve,

Thank you for contacting us concerning your recent stay at our hotel. We are happy to know that we were able to make your stay enjoyable and that our, location, hospitality and services reached your expectations However, I am sorry to learn of the difficulties you experienced. I would first like to apologise on behalf of the hotel staff and management for any dissatisfaction or inconvenience caused. I asure you we take note about the things we can improve for the future. I hope to be able to recive you again very soon and give us the option of improve your experience. Best regards. Eugenio Buyo Cuspide, Manager
eugenio.buyo@petitpalace.com

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Reviewed 8 May 2017

The staff is very friendly and communicative. Room service is very good and the breakfast buffet is awesome. Great location! Easy access to La Gran Via, Parque del Retiro, many restaurants and other great iconic places in "Old Madrid" within walking distance.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rafael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenio B, Director General at Petit Palace Tres Cruces, responded to this reviewResponded 8 May 2017

Dear Rafeal F,

I appreciate your time took to share your feedback regarding recent stay at Petit Palace Tres Cruces. It is a pleasure to read such a positive comment. I really appreciate your kind words about our buffet breakfast, location and services!!!
We always work hard to provide to our guest the best experience. We hope to welcome you back in the very near future. Warm regards .
Eugenio Buyo Cuspide, Manager.
eugenio.buyo@petitpalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2017

Nice centrally located hotel a few blocks from the Sol metro stop. Lots of great restaurants, bars and shopping within five minutes walking. Room was nice and modern. Huge flat screen TV. Easy check in and check out. Wonderful front desk staff who helped explain in great detail how to arrive to the airport on public transportation.

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Chuleta507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenio B, Director General at Petit Palace Tres Cruces, responded to this reviewResponded 8 May 2017

Dear Chuleta507,

Thank you for taking the time to fill out the survey on your stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that our, location, hospitality and services reached your expectations.
We hope to see you again soon in Tres Cruces!
Best regards.
Eugenio Buyo Cuspide, Director,
eugenio.buyo@petitpalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017

The Stafff were very helpful and friendly, the breakfast were very good . Nekar to Sol and Metro and center to the old town. But I would like to have bench to put My Travellig bag and also a little bedsidetable! When you try to go to the bathroom in the night the light turned on both in bathroom and in room, everything else was great and we would like to comeback again.

Room Tip: Ask for a room With streetwiew.
  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank yvonnerask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier M, Director de Recepción at Petit Palace Tres Cruces, responded to this reviewResponded 3 May 2017

Dear Yvonne,

Thank you very much for finding the time to review Petit Palace Tres Cruces Hotel!

It was a great pleasure having you here as our lovely guest and we are very pleased that you had such an enjoyable time.

Great that we could exceed all your expectations and that our staff made your stay an unforgettable one.

We hope to see you soon again at The Fifteen Keys Hotel!

With my very best wishes from Madrid,

Javier Martín | Front Desk Manager

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