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“Excellent Apartment, Value for money!”
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Very good
27 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Benidorm, Costa Blanca, Province of Alicante, Valencian Country

Reviews from our community

Very good - based on 27 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
English first
French first
Spanish first
Any
English first
modiddes
York, United Kingdom
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Almost a nightmare”
Reviewed 16 January 2014 for a stay in December 2013
2
people found this review helpful

We paid the balance on the Medico 11 apartment thats 2 not eleven,on the 25th november got a email back saying thanks for payment thats the last we heard from them till I managed to get in touch the other day .We were suppose to get a phone number incase the caretaker was not there to meet us.We arrived at the apartment as I had said we would only to find no one there to let us in ,we managed to gain entre when someone was letting themselves in the lobby only to find the caretaker was on holiday till the 2nd Jan 2014 we had arrived for our holiday 30 th Dec 2013.l went to the shop on site and managed to make the lady understand we could not get in the apartment she then phoned the caretaker who came and let us in she knew nothing about us and Im just glad she had not gone away on holiday or we would not have been able to get in the apartment.we have only just got our damage money back to day 15th Jan .Our holiday was almost ruined . The owners have changed their email several times my emails kept coming back failed, please if you book this apartment get a phone number right away. got to say the caretaker was lovely but only spoke a little English.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the apartment was alright but dusty
Liked least: the way we were treated by the owners &no one being there to show us how things worked
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Jan 2014
Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

I would like to clarify that since I joined Holiday Lettings, I have never changed my email address, so the problem mentioned regarding the emails bouncing back might have been on your end. I also have a copy of an email (sent from my personal email address) where I sent you all the details for the property, including the caretaker's contact details.

Regarding the security deposit, I state on the advertisement that this is refunded within 7 working days from the end of the holiday, and I actually sent it on the 10th Jan. I offered to send it by bank transfer as it takes less time but you insisted in getting the money via PayPal and unfortunately, I do not have any control on the timing/delays of this company.

In regards to the caretaker's holidays, she was indeed off of work but she lives at 2 minute walk from the apartment and I had previously discussed your arrival with her. I knew she was not going away for her holidays and she was perfectly aware of your arrival. She informed me she was indeed called by the lady of the supermarket and sends her apologies for not being at the door when you arrived to the complex, although in normal situations, guests text her when leaving the airport so she can calculate the arrival time and be ready.

Thanks again for your feedback and I wish you the best for the future,
Victoria.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JamieJohn...
Portsmouth, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent Apartment, Value for money!”
Reviewed 22 September 2013 for a stay in July 2013
4
people found this review helpful

We found this apartment online and at first we were skeptical, as the price seemed too good to be true. However, upon arrival we were not disappointed. The location is fantastic. We were less than a two minute walk from the beach and a ten minute walk from the town centre. The care taker who met us at arrival was friendly. Even though she spoke little English, she would do everything possible to help you.

The complex was surprisingly big. The area was maintained to an extremely high standard and included a small shop. The swimming pools were large and clean. If you want a sun lounger, as the complex is mainly residential, I would suggest buying one from a local shop.

We had no worries about security, as the perimeter of the complex was secured by a fence and locked gate. You then had a locked door to get into your apartment block, as well as a front door with two locks to access your apartment. In the evening till early hours, there is a security guard who walks the complex. All these things combined, allowed us to feel very safe.

The apartment it self was fantastic. It is modern, clean and value for money. The apartment is exactly as the photos show. The balcony is large and comfortable seated four. The bedroom is of a good size with built in wardrobes. The living room sofa can be turned into a bed, which is where our friends stayed. They were happy, as the living room had air conditioning. The kitchen and bathroom followed the same high standard.

Overall, I would recommend staying at this apartment. Victoria ( the owner) is willing to answer any questions you may have. This is done through email and phone calls. This is a fantastic place to stay.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Oct 2013
Thank you very much for your feedback. I'm glad you had a nice stay and enjoyed Benidorm. And of course, we would love to accommodate you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carol W
Bradford, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“small but nicely furnished apartment”
Reviewed 28 July 2013 for a stay in July 2013
1
person found this review helpful

If you want to be near the old town this is ideal and also the square is walkable. The apartment is small but nicely refurbished. There are 2 large pools and one paddling pool for children. The pools were shared by a few apartment blocks so could be busy sometimes and were also very quiet on some days. There are no sunbeds but plenty of grass area to sunbathe on. We seemed to be the only English in the area which wasnt a problem but was a problem when meeting the caretaker who met us with the key but everything was self explanatary to be honest. There were a couple of points that could be improved on but these did not in any way affect our stay. The air con was only a unit in the living area and therefore did not cool the bedroom so we found the nights a bit too hot. We had to wait for 30 mins until the caretaker came to meet us and we did not have any contact details for anyone regarding the apartment on arrival which would have been useful and reassured us when we were waiting and not sure if anyone was going to meet us! Finally the keys were wery flimsy and we had difficulty using them particulalrly for the outside gate. On a positive note the apartment felt very secure as the outside gate was locked at night and the door to the apartment block was only accessable with a key. All in all we had a very enjoyable stay but if you want to be in the very centre of the night life it may be too far out but it was a good location for us as we could easily walk or get a taxi if we wanted the lively nightlife

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Large pools
Liked least: walking up the hill
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
1 Oct 2013
Thank you for staying at our apartment. I am sorry that the air con wasn't enough, we are looking to upgrade it for the next season. I am glad that you enjoyed Benidorm and we will love to welcome you again in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germán T
Etxebarri, Spain
Level 4 Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 August 2017 for a stay in August 2017
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
31 Aug 2017
Gracias Germán!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anderlarr...
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2017 for a stay in August 2017
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Sep 2017
Muchas gracias por tu comentario. Esperamos que volváis otro año. Saludos!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Adults2
Children0
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