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“Bad service, horrible microwaved food, frozen pizza, burnt paella”
Review of Restaurante Zafiro

Restaurante Zafiro
Ranked #47 of 361 Restaurants in Calpe
Restaurant details
Reviewed 2 April 2018

Me and 5 of my friends went to this restaurant and we all regretted it. 2 of them got microwaved frozen pizzas that had cardboard bread. The rest of us got the overpriced pealla meal deal, with microwaved deserts, and burnt paella. The mussels had loads of hair and sand on them.

They were uninterested in serving us, although they weren't rude. They didn't want to change our dirty cutlery, and chose other customers before us when we clearly asked for the bill several times.

Only good thing about this place was the sangria.

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Thank amandajalnas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
severorodriguezcu, Propietario at Restaurante Zafiro, responded to this reviewResponded 3 April 2018
Google Translation

Sra. Amanda siento que se lleve esta impresion equivocada de mi restaurante , la respeto aunque no la comparto.Decirle que elaboro las pizzas al 100% caseras desde la receta italiana de la masa hasta el tomate que usamos y referente a la paella quemada deduzco que no está acostumbrada a la autentica paella valenciana ya que lo que ested llama quemado aqui se llama socarraet y es una de las cosas mas demandadas por los clientes conocedores de esta característica forma de cocinar una paella valenciana.
Por cierto la sangria tambien es hecha casera y el microondas lo usan nuestros clientes para calentar los biberones y papillas de sus bebes.
Agradecerle su tiempo para escribir esta opinion.
Atte. Gerente.

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5 - 9 of 458 reviews

Reviewed 30 December 2017 via mobile

Non existent service....awful food....dirty plate reused....absolutely shocking....do not go here....read the bad reviews about this place...they are completely accurate....its an experience like this that makes you so angry

Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
severorodriguezcu, Propietario at Restaurante Zafiro, responded to this reviewResponded 31 December 2017
Google Translation

Señor Paul primero agradecerle la molestia que se ha tomado en darse de alta en Trip para escribir su primera opinión en tripadvisor sobre mi Restaurante.
Realmente cuando yo y mi equipo leemos su crítica no damos crédito, entiendo y puede pasar, que algún plato de los más de 1000 que tenemos en vajilla ,pueda ir sucio o mal lavado a pesar de que todos pasan por nuestro tunel de lavado y se secan y supervisan uno a uno, pero somos personas y nos podemos equivocar, pero es tan sencillo de llamar al camarero y pedir que se lo cambie cosa que hará gustosamente y pidiendole disculpas por ello, pero va un mundo que me diga que el servicio es inexistente que la comida es horrible y que los platos son reutilizados, eso, Sor. Paul es falso y si algo no consiento es que se digan falsedades sobre mi negocio que tanto me ha costado levantar despues de 18 años que llevo en el y que tanto esfuerzo hacemos mi equipo y yo para satisfacion de todos mis clientes.
Desearle un Feliz Año Nuevo.
Atte Severo Rodríguez

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Reviewed 6 December 2017

We had two meals here and we thoroughly enjoyed them both. The staff are a bit "strange" but they were pleasant enough, don't really want to be bessie mates with them!!
The food was very well cooked and we thought very good value for money.

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Thank spye62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2017

By far the worst service I have ever experienced.. My mushrooms had dirt in them. Father got the wrong pizza. Asparagus in grilled vegetables was frozen...when we complained, they literally took the one piece of asparagus off the plate, heated it up and brought it back on a napkin. We did not even get a discount. I can not express enough how annoyed we were.

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Thank Zuzana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

Ages since I've written a poor review - but here it is.

Service was ok - just. Although it was very quiet when we arrived, we weren't greeted and just found a table ourselves... the staff seemed a little unfriendly and rather under-trained. I observed waiters on several occasions doing odd things which professionals just wouldn't - and yes, I know Spain well, so I am making allowances for cultural differences.

The food was very bland. I ordered a hot (as in spicy) pizza. Two of my family members also chose pizzas and at one point I did actually check to make sure the thin, tasteless base wasn't accidentally the cardboard from some packaging. They were all similarly disappointing.

Many other venues close by serving great food - in many cases cheaper - than here so my verdict, reluctantly, is AVOID.

Thank ProfMikeFerguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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