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Reviews (1,873)
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All reviewsheavenly bedold townbeautiful courtyarddressing roomseparate toiletfive star hotelfootball stadiumprivate terracelovely hotelspa areaminute walkwalk in showerdeluxe roomquiet locationturn down servicerooms are largecity centre
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Reviewed 27 July 2017

One of the most beautiful hotel I ever stayed in, really loved the patio/garden area. This place has a magical vibe.
I also really loved the breakfast (which you can eat in the patio area), they have have many nice ''a la carte items''!

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jacques V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdinaCernea, Director de Relaciones con Clientes at The Westin Valencia, responded to this reviewResponded 31 July 2017

Dear Jack010791,

Thank you so much for writing a review about your recent stay and scoring us with a perfect 5.

This is a beautiful perspective. I am glad you found our hotel to be a place with a magical vibe.
One of the ''must have'' experiences while coming to our hotel is our delicious breakfast. It's definitely the best way to start the morning: in our garden, surrounded by different types of trees and enjoying your cup of coffee or tea together with the other great selections from our buffet. I am glad you also had the opportunity to try our ''a la carte'' options.

Thank you for your review,

Adina Cernea
Guest Relation Manager
The Westin Valencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017

This is was the best hotel I stayed during my vacation to Spain and France in May. The service, the comfort of the rooms and the attention of the staff of the hotel was simply wonderful. The hotel is very well located and very close to the Mestalla, the stadium of the Valencia football club. The city is very welcoming and with wonderful sites to know, its beaches, its old part and all its surroundings are welcoming. I will definitely return to Valencia.

Room Tip: Choose a room with a view of the Hotel's Interior Gardens
  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Mauricio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdinaCernea, Director de Relaciones con Clientes at The Westin Valencia, responded to this reviewResponded 24 July 2017

Dear Mauricio S,

Thank you so much for scoring us with a perfect 5 and for writing such a wonderful review about your stay here with us at The Westin Valencia.

As you mentioned, we are in the close proximity of the Mestalla stadium and Valencia overall offers wonderful sites, like: beaches, the old town, the villages around us...
We are glad you felt the warm welcome and hospitality we are very well known for.

Thank you once again for this wonderful review that keeps us motivated to deliver exceptional service!

Warm Regards,

Adina Cernea
Guest Relation Manager
The Westin Valencia


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Reviewed 21 July 2017 via mobile

After the hustle of Madrid and Barcelona it was a great feeling to arrive at relatively quite Valencia. Check in was smooth and very helpful with some good pointers.

The room we had was spacious with a nice view of the courtyard. The courtyard is very attractive and has 2 restaurants.

The only downside is if you are unlucky enough to have loud dinner guests at the restaurant the noise continues past 1. That happened our first night but not our second.

Service at the main restaurant was very friendly and the food was very good.

Stayed: July 2017, travelled with family
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdinaCernea, Director de Relaciones con Clientes at The Westin Valencia, responded to this reviewResponded 24 July 2017

Dear Jeff M,

Thank you for your most recent review about your stay at The Westin Valencia.
You described perfectly the feeling everyone has when they arrive from Madrid or Barcelona.
I was glad to hear the check in was smooth and the staff was helpful and gave some good pointers.
Thank you also for your comments about the room being very spacious and about our beautiful courtyard.
I was deeply sorry to hear about your inconvenience during one of the evenings. This has been shared with the team so that it's an isolated incident. As you mentioned this is unusual and it actually didn't happen the second night.

Thank you for taking the time to write this review and we are looking froward to welcoming you back at The Westin Valencia!

Adina Cernea
Guest Relation Manager
The Westin Valencia

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Reviewed 12 July 2017

End of June I've stayed at The Westin Valencia. I just loved this hotel! The staff was super friendly and very helpful. The room was enormous; very very spacious with a great marble bathroom. My room had a view over the inner garden, which is a hidden gem in Valencia. The garden is great, lovely for having breakfast but also for a nice lunch, drinks or dinner. The menu was extensive, quality of the food and drinks very good. The concierge was very helpful providing tips for restaurants, bike rental and even make reservations which were kind of a 'mission impossible'. But succeeded anyway. Would recommend this hotel to anyone travelling to Valencia. Location is superb and value for money really good. Stay here next time I would say!

Room Tip: Ask for a room with a view over the inner garden..fabulous!
  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Claudia v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdinaCernea, Director de Relaciones con Clientes at The Westin Valencia, responded to this reviewResponded 15 July 2017

Dear Claudia v,

Thank you so much for taking the time to share your experience with the other travellers looking for a great vacation in Valencia.

I really enjoyed reading your comments about the staff and the concierge team that assisted you with some of the requests that seemed a ''mission impossible''.
I was also glad to read you found our rooms enormous, very spacious with great inner garden views.

Waking up slowly in the morning and enjoying the breakfast in our interior garden is one of those moments that we hope will allow you to disconnect and really feel that you are on vacation. Your comments about the quality of food and drinks are greatly appreciated.

We hope to have the opportunity to serve you again in the near future.

Warm Regards

Adina Cernea
Guest Realtion Manager
The Westin Valencia

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Reviewed 11 July 2017

We stayed at the hotel for five days and had an uneven experience. I suspect the hotel is understaffed because the service is not always as it should be at a five star hotel. In general Westin is a wonderful hotel. Close to the city center and Mestalla Stadium and metro stations in quiet surroundings. There is a wonderful garden with palms in the yard of the hotel where breakfast and drinks are served. The breakfast is very good and varied. The first day of our stay everything was perfect. But later on things got a bit worse. Two times we had to wait almost 30 minutes for a drink in the bar - and there were not many other people. Another day i ordered a bucket of ice delivered to our room. 45 minutes went and I used the Express Service button on the phone in the room. The ice never came. Again this is not a five star experience but may be a symptom of bad leadership or an understaffed hotel. Do not get me wrong, this is a good hotel, but things must be getting better if the five stars are justified.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Diheor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdinaCernea, Director de Relaciones con Clientes at The Westin Valencia, responded to this reviewResponded 15 July 2017

Dear Diheor,

Thank you for taking the time and share your thoughts about your stay with the other travellers.

We appreciate your comments about our wonderful garden with palm trees where breakfast is served every morning. As you mentioned as well, the hotel is located in a beautiful green area close to Mestalla stadium and all the major attractions like City of Arts & Science.

I am deeply sorry we did not meet your expectations during your stay and you experienced certain inconveniences. Rest assured all your comments have been shared with our teams so that this is an isolated incident.

We hope that you give us the opportunity to serve you again in the future and to show you the hospitality we are known for.

Thank you for your review and please don´t hesitate to contact me personally at adina.cernea@westinvalencia.com next time your travels bring you back to Valencia.

Warm Regards,

Adina Cernea
Guest Relation Manager
The Westin Valencia

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