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All reviews the executive lounge indoor pool diamond member settimo lounge bay of naples sea view large hotel walk into town an upgrade beautiful hotel mount vesuvius main restaurant top floor amazing views steep hill train station plenty of sunbeds
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Reviewed 22 January 2023 via mobile

Simply amazing experience. From the time we checked in till the day we left. This hotel has the most attentive staff, beautiful rooms and excellent location. The public areas are beautiful and during the holidays the place is just magical. The Front office staff was super helpful and gave us all the information on the local attractions and things to do in Sorrento. The DMC lead by the amazing Ms. Anaretta was the best ever! Thanks to her attention to detail we got an amazing experience touring Amalfi, Positano, Capri & Pompeii. The management was always present and we even got greeted by the amazing General Manager Mr. Marino , who took a lot of time from his busy schedule to come and greet us and the other guests with a genuine interest about our experience there. Bravo Hilton Sorrento and the staff. Coming back here again this summer for sure!

Room tip: Perfect spot to start your tour of Southern Italy and the Amalfi Coast. Be sure to use the Tour operator at the hotel lobby.
Date of stay: January 2023
Trip type: Travelled as a couple
1  Thank Riz C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, Other at Hilton Sorrento Palace, responded to this reviewResponded 23 January 2023

Dear Riz C,

it was a pleasure meeting you. Thank you for taking the time to share your thoughts on the Hilton Sorrento Palace and on your time spent here.
It was a true pleasure to read your review! I was happy to hear that your expectations were fully met. Your glowing comments regarding attentive staff and professional Staff, are all extremely appreciated! I have immediately shared your appreciations with the Team.

Looking forward to your next visit
Kind regards

Marino Gherardi
General Manager
Hilton Sorrento Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2023

What can I say about the HIlton Sorrento Palace other than it was amazing. If I could redo our family trip, I would have stayed an extra day in this beautiful hotel. The service was amazing as they were able to help us change our plans due to our late arrival.
We were fortunate to have a great view, overlooking the sea and it was beautiful.
When we return to Italy, we would go out of our way to stay at this hotel agin.

Date of stay: June 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Brad R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, Other at Hilton Sorrento Palace, responded to this reviewResponded 18 January 2023

Dear Brad R,
Thank you for your kind comments. It is a pleasure to hear that you have enjoyed your stay with us and have especially appreciated the hotel's location, the breath-taking view and the amazing service.
We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.
Kind regards,
Marino Gherardi
General Manager
Hilton Sorrento Palace

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Reviewed 16 January 2023 via mobile

This Hilton is the BEST Hilton we have ever stayed at. When we first arrived we were greeted by a friendly bellman and then an even friendlier front desk! Mauro was super helpful and enthusiastic at check in. We then went to our room which was spectacular! The views and the room itself were phenomenal. We went to a great restaurant recommended to us by Mauro, then returned to the bar and drank more Limoncello than we could have imagined with other guests around the fire. This hotel also has the best breakfast in Italy. We are so happy we stayed there and can’t wait to visit this Hilton again!!

Room tip: Don’t drink too much Limoncello!
Date of stay: January 2023
Trip type: Travelled as a couple
1  Thank babsped
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, Other at Hilton Sorrento Palace, responded to this reviewResponded 18 January 2023

Dear babsped,

Dear Guest,
Thank you very much for posting your positive review on this website. We are happy to hear that you have enjoyed your stay with us and it was very kind of you to mention our helpful Team Members for which we pride ourselves.
We thank you for staying with us and we look forward to welcoming you soon again.
Sincerely
Marino Gherardi
General Manager
Hilton Sorrento Palace

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Reviewed 3 January 2023

Rooms were clean and spacious. Breakfast buffet had an amazing selection of pastries, fruits, fresh juices, deli meats, and some hot selections (could use some improvement on more hot items). My kids loved walking through the gardens and found a soccer court. They were kicking the ball around with another boy that was staying at the hotel as well. Executive lounge had a great selection. Our stay was over New Year’s Eve and there was a live singer and music. I would definitely be bringing the family back.

Date of stay: December 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Karen L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, Other at Hilton Sorrento Palace, responded to this reviewResponded 9 January 2023

Dear Karen L,

thank you so much for having chosen to celebrate the New Year's Eve at Hilton Sorrento Palace.
We are delighted to see that you have appreciated your stay with us, and you enjoyed many aspects of your stay at our property.
We hope to welcome you back to Sorrento in the near future to provide you with the high level of service you are accustomed to.
With kind regards,
Marino Gherardi
General Manager
Hilton Sorrento Palace

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Reviewed 21 December 2022

This place is a 5 star hotel for sure!! It was so immaculate and gorgeously decorated for Christmas. Everything everywhere is high end. There is a 10 minute walk through the arch (secret way) that takes you to a very active street of restaurants, stores, bars, street vendors and the main square. The whole town is decorated to the max for the holidays. Amazing!

We were in room 420 &421 that have an amazing view of Mt. Vesuvius and the ocean. Breath taking. The main lobby restaurant has a limited menu but good food at reasonable prices for a hotel. The executive lounge is really just the main lobby lounge. But they do offer free snacks and wine and beer. Great variety of snacks too. Giseppi was our bartender the whole time. His is an amazing server. He addressed us by last name starting on the first day. He was social and kind, super friendly. He is an exceptional representative of the hotel.

Pina greeted us at the main desk and we saw her each evening after that. She was very aware of the long travel day we had to get there, just by observing my and my families demeanor. She was fantastic! She handled getting our luggage up to our room and parking our large van. She simply shared with us where the bar and executive lounge was. Which is exactly what we needed. She said to worry about nothing and we were slowly able to mellow out. She was super helpful during the trip to suggest places to see, do and where to eat. She was so professional and an excellent example of 5 star service. We can’t say enough about the two of them!

Breakfast each morning had traditional and some American options for breakfast which was appreciated. One morning we even had fresh squeezed OJ! Try the green apple juice. It’s great.

The indoor pool looks extremely luxurious and they have a new tennis court with a view. Apparently their is a top floor restaurant but we did not go there. Rooms are huge and have every bath need you want including a shower cap and comb!

We would love to come back any time!!!

Date of stay: December 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank jenniferz699
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, Other at Hilton Sorrento Palace, responded to this reviewResponded 23 December 2022

Dear Jenniferz699,

We are sincerely thankful to you for choosing to stay at the Hilton Sorrento Palace with us! Thank you as well for taking the time to write your brilliant review of your vacation! I am so glad you had such a fantastic stay!!
It was a true pleasure to read of your enjoyment especially regarding your room and amenities offered, the food, our indoor pool, and most important, our charming and helpful Team! Your tips for future Guests are wonderful, sharing information on the local transportation, many day trips and excursions, and the short and easy walk down into town!
I absolutely hope we have the opportunity to welcome you on a return trip to the Hilton Sorrento Palace! The Team and I shall remain at your disposal should you wish to make any future travel arrangements!
Wishing you a joyous Holiday season and a happy and peaceful New Year

Marino Gherardi
General Manager
Hilton Sorrento Palace

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