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“Rude & Egoistic Receptionist to repeat customer while making the reservation! Dont go there”
Review of Best Suites Trevi

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Best Suites Trevi
Ranked #2,227 of 3,743 Rome B&B and Inns
Reviewed 22 July 2015

Had stayed there before with my family and wanted to stay again when travelling with friends. They initially gave us a good price but because i had a debit card and not a credit card i asked if i could book online instead because they accept debit card online and we wanted to book the room ASAP.

The receptionist (im guessing) Laura got so offended i chose to book online instead of booking via email with her, that once i booked, they rejected my booking and refused to clarify if they could book with a Indian debit card and told me the room is no longer available to me because i don't trust "their" reputation. Her exact word when i tried to clarify - "you can make other arrangements, the room is no longer available to you"!

That's a joke considering i had stayed their before so i obviously trusted them and she was completely obnoxious. Such rudeness because I didn't think they could use an Indian debit card (which was correct). Extremely unprofessional & temperamental. I really hope this lady owns the place if shes going to have such an attitude about who stays there. Don't bother trying to stay here. It's fairly small and breakfast is average, I wanted to stay there again because they were giving a good price, i knew the place and we were going to take day trips anyway, so wouldn't have spent much time in the hotel. If you have to stay, book online and don't call them for help.

Room Tip: dont call the reception
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  • Stayed: July 2015, travelled as a couple
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2  Thank TravellerAves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 122 reviews

Reviewed 29 June 2015

Our transfer at the airport was in a comfortable Mercedes. Upon c/i, Katia cheerly greeted us and it only got better from there. The location is literally steps from Trevi. The restaurant below is a must-Fontana de Venere. The patio is quiet and relaxing. Katia is extremely attentive and she is the reason we give this a 5 star. She goes above and beyond to make your stay enjoyable. The rm. was perfect for our family. Location could not have been any better!! Thank you Katia.

  • Stayed: June 2015, travelled with family
    • Value
    • Location
    • Service
3  Thank tglj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2015 via mobile

We've stayed the whole week and has been increduble! Very well located and wonderful service. The breakfast is very nice and everything is on good status.

There are only 3 rooms, and that is another advantage, and it is also very quiet!

100% recommended

Stayed: May 2015, travelled as a couple
1  Thank Victor E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2015 via mobile

We stayed at Best Suites Trevi for two nights and it was perfect!

Firstly we booked the airport transfer which was €50 and very good value. The lovely man waited over an hour for us as our flight was delayed!

When we arrived we were greeted by Jarred (I think) who was fantastic! He waited for us to arrive as the reception was closed and pointed out all the handy hints (including where to be careful for pick pocketers)

We didn't have the breakfast as the first day we slept in and the second day we left early but it looked delicious and the welcome piccolo of prosecco and coffees were lovely!

Our room was clean and tidy, we didn't expect it to be serviced daily but it was. The whole place was lovely and the bed, one of the best we've had on our trip!

Overall we loved this B&B! Will be back!

(We also recommend the lovely restaurant next door!)

Stayed: April 2015, travelled as a couple
1  Thank mckje885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2015

The staff, and in particular Katia S., was what made our stay at the Best Suites Trevi an excellent experience. It was also convenient, comfortable and historic. Located on a little alleyway within seconds of the Trevi fountain, it was ideally situated.

Within 30 minutes of booking, I was contacted with an offer to arrange a car from the airport with the rate. Once I'd confirmed, all details were sent with clarity. I was so relieved! Everything went exactly as planned. The B & B was very clean, cozy and had an old-fashioned allure without the discomforts. :-) Katia made it homey for us. She was great with my ten-year old daughter. She gave helpful tips on seeing the city. She was always friendly and professional. I'm so grateful!

Room Tip: There are only 3 rooms in this tiny B & B. It's perfect, cozy and quiet.
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  • Stayed: April 2015, travelled with family
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1  Thank kater523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Suites Trevi

Address: Vicolo Dei Modelli 57, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Trevi
Free Breakfast Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #2,227 of 3,743 B&Bs / Inns in Rome
Price Range: RM368 - RM735 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Suites Trevi 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Best Suites Trevi Hotel Rome

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