Had stayed there before with my family and wanted to stay again when travelling with friends. They initially gave us a good price but because i had a debit card and not a credit card i asked if i could book online instead because they accept debit card online and we wanted to book the room ASAP.
The receptionist (im guessing) Laura got so offended i chose to book online instead of booking via email with her, that once i booked, they rejected my booking and refused to clarify if they could book with a Indian debit card and told me the room is no longer available to me because i don't trust "their" reputation. Her exact word when i tried to clarify - "you can make other arrangements, the room is no longer available to you"!
That's a joke considering i had stayed their before so i obviously trusted them and she was completely obnoxious. Such rudeness because I didn't think they could use an Indian debit card (which was correct). Extremely unprofessional & temperamental. I really hope this lady owns the place if shes going to have such an attitude about who stays there. Don't bother trying to stay here. It's fairly small and breakfast is average, I wanted to stay there again because they were giving a good price, i knew the place and we were going to take day trips anyway, so wouldn't have spent much time in the hotel. If you have to stay, book online and don't call them for help.
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- Also Known As:
- Best Suites Trevi Hotel Rome