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Reviews (1,707)
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All reviewsround bedgreat locationlepanto metro stationvatican citymodern hotelpiazza del popolojunior suitewalking distanceminute walkspanish stepsvisiting romereception staffmini barlong weekendcroissantsloved this hotelcold meats
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Reviewed 29 April 2018

Arrived at Twentyone hotel. Very small and unimpressive reception. We were given the keys to our room. Our first impression was of a very macabre room. Black walls, Black floors, black bed linen. We then went on to find that there was one small wardrobe with hanging space and no other facilities to put our belongings.

The bathroom was black with a white sink & a mirror, Black floor a shower with no shower tray water runs all over the bathroom. There was no place except the floor for our toiletries. When we went to the reception to ask if there were any other facilities they just shrugged their shoulders.
We had to live out of our suitcases.

We had a long window in our room but had to keep the curtain closed as people walking
on the adjacent corridor could see right into our room. The only saving grace was that the bed was comfortable.

Breakfast was adequate but with a fairly small choice. not 4 star at all.

The staff were very friendly, but we were very surprised to see the manager of the restaurant unshaven, and in baggy jeans. . He was however very pleasant.

The reception staff were very helpful both in directions and booking taxies.

The Best part of Hotel21 was leaving it.

Room Tip: DEont book a room
  • Stayed: April 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Mobooo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018

This hotel is a short walk to the river, a bit longer to the Vatican. It is on a thriving street with plenty of cafe's and restaurants. Staff are accommodating and the rooms were clean and tidy. Breakfast is served in a lovely café on the ground floor. It can get busy so I would suggest an early start. You are in Rome to sight see I guess, so don't lie around! The only slight irritation was the ground floor smoke room which we could smell in our room on the first floor (minor problem)

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

This was an unseasonably cold week in Rome and the heating in the hotel was not working. We asked for additional blankets, which was like "pulling teeth". Apparently there was a lot of call for blankets!
Every time we mentioned the problem with the heating we got a different answer, none of which was completely believable. There was certainly lots of apparent activity going on around water and pipes.
Anyway, I left with a nasty head cold brought on by sleeping in a freezing room.

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank freqtrav17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018

This hotel was well situated for visiting Rome. Easy walking to all of the main sites. Its on a busy(ish) road but where isn't in the centre of Rome. The room we had was clean and comfortable. We had a room with a wet room bathroom which was not easy to manage as it tended to flood the bathroom. The reception staff were very friendly and nothing too much trouble. The breakfast was as expected and easy to manage and plenty of choice. We had a meal here on the first night but found it quite expensive as was the bar. Across from the hotel was a lovely pizza/pasta restaurant which we enjoyed. Tea making facilities on request and free from the reception. Would stay here again if I were to visit Rome .

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank linda e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2018

Hotel location was very good and 3 blocks away from metro station. Can walk to city center easily, aprox 15/20min. There’s one supermarket 1 block away, which is good to buy water and anything you might need.
The room was very similar to the pictures at the website, all black and very dark. The hotel daily cleanness was great and, as mentioned on previous comments, the bathroom and shower were definitely too small. Breakfast was great and pastries always super fresh and tasty.
Room soundproofing was not very good, could listen all corridor noises and at night the people at the patio restaurant.

Room Tip: Ensure the room is not looking to the inside patio
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank MGarcao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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