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Reviews (3,270)
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Reviewed 22 September 2017

The front desk staff were all helpful and pleasant. The room was comfortable and well appointed. Proximity to the Metro was most convenient for day excursions around the city. The pianist at the bar was superbly talented and added greatly to the atmosphere there and at the lobby.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DENTraveler58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 23 September 2017

Dear DENTraveler58,

Thank you so much for your review of our hotel. 

I am pleased to hear you enjoyed your stay with us. 

It's something our staff takes great pride in, so we value your feedback.

We hope you will visit us again.

With best regards,
Davide Grilli, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

Pros: Good wifi, great hotel’s restaurant, tasty breakfasts (purchasing breakfast during check-in is even more favorable than ordering it online at IHG site), swimming pool, free parking.

Cons: slightly outdated rooms, poor connection to the city center (but this is obvious when you are booking the hotel), overbooked SPA (really, there have to be a separate booking for hotel guests. My wife wanted to book some procedures on Tuesday and the closest possible free time was on Saturday), no children room/corner.

Overall: Nice 4-stars hotel with 70s spirit, but needs some renovation. Hotel guests should also have privileges to access the SPA.

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Nikolay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 22 September 2017

Dear Nikolay P,

Thank you for your comments, in which you drew my attention to your experience while guest at Crowne Plaza Rome St. Peter's!

We are glad to know that overall we met your expectations and that you mostly had a positive experience.

Rest assured that we will review your comments and take any action we feel is required.

Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.

Davide Grilli, General Manager

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Reviewed 19 September 2017

My wife and I are taking a cruise out of Civitavecchia and were looking for a hotel near Rome so we could see some of the city before we departed on our cruise. My wife found the Crowne Plaza San Pietro had pretty much everything we needed in a hotel. It is not in the city centre but they have a very reasonable shuttle service for €1.5 p.p. that drops you off next to the Vatican in the morning and picks you up closer to the Colosseum (just over a Km away). The airport shuttle is €15p.p. and is not as good a deal. I saw flat rates on some cabs of €30 and you don’t have to wait for set pick-up times.
To get to the rooms you walk down a very dark corridor. I am not sure why they can not have some more lighting, it would make it seem a lot less dingy.
Our room (319) was well appointed with a refrigerator (rare in Europe), kettle and safe. Our room has two king beds (also rare) that were hard (comfortable for me but not so much for my wife) but were very low to the floor. It almost felt like I was sleeping on a mattress on the floor. One amenity I didn’t know about but was very appreciated was a complementary smart phone with unlimited data and free local and international calls. I used this extensively while touring the eternal city. A very big plus for someone who is loathe to pay for roaming charges like me. There is also free WIFI that is decently fast. Our only complaint (and it was minor) was that our room had a smoke smell in it. The rooms are posted as non smoking but you can’t stop anyone if they decide to smoke in their room. The hotel offered to move us but we were very tired when we arrived and just decided to open the balcony door and air the room out rather than pack up again to move to another room.
The hotel has a very large outdoor pool and a roman bath with large jacuzzi in the spa.
The hotel has a breakfast available either included in the room rate as ours was or for €16 (€20- €4 discount at the desk). The breakfast was an American style, rare in Europe but it was unfortunately not the best. The scrambled eggs were almost a liquid, the sausages and bacon were barely warm and the boiled potatoes were on ice. There is an excellent assortment of cold cuts and a nice havarti type cheese. Fresh fruits and pastries were also available as well as a pancake maker. It was just too bad that the hot entrées, weren’t. There is a restaurant in the hotel for dinner that is ok, that is good as there is only one restaurant nearby within walking distance. The area is not great for walking as there are not too many sidewalks and they just end along a wall on busy streets. Best to take a taxi or stay at the hotel.

All in all our stay more than met our expectations. For €113 per night including all taxes and fees, it was a economical stay.

Room Tip: Rooms on the odd side face the pool area
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ChrisfromTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 20 September 2017

Dear D1620ENmaryw,

Thank you for your review, in which you drew my attention to your experience while guest at Crowne Plaza Rome-St. Peter's!

We are very glad to know that overall we met your expectations and learn that you enjoyed the stay with us.

Your advice and suggestions will be of great help for future guests in order to get more familiar with location and connections.

Rest assured that we will review all your comments and take any action we feel is required.

Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.

With Kind regards,
Davide Grilli, General Manager

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Reviewed 17 September 2017

The hotel was absolutely amazing! When we arrived in Rome we were a bit nervous on what our hotel would look like, but on arrival to the Crowne Plaza we were taken aback by of how high standard the hotel was!

Our room was absolutely superb and the staff so friendly! We went down to the hotel bar each night and relaxed listening to the grand piano playing and being served by the friendly staff.

The hotel breakfast was gorgeous and filled us up for the whole busy day ahead.

The hotel was clean, professional, luxurious and served amazing food and drink with really helpful and friendly staff!

I was so impressed that I have signed up for a membership account to stay at one of their hotels again!

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sij0nes38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 18 September 2017

Dear sij0nes38,

Thank you for your 5-star review and to have chosen for Crowne Plaza Rome St. Peter’s and to have enrolled in our IHG Rewards Club.

I am delighted to read such a gleaming report of our Hotel, facilities, awesome breakfast.

I have shared your review with my whole team we are very much grateful for your compliments.

It is our goal to consistently provide customer satisfaction and your comments are very important to us.

We hope you will join us again in the near future for more of our great service that we pride ourselves in delivering to our guests.

With best regards,
Davide Grilli, General Manager

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Reviewed 17 September 2017

We were here on a Globus tour for two short nights, but it was very comfortable. Easy bus ride into the heart of Rome. The restaurant was delicious and reasonably priced when we were too overwhelmed to go into the city for dinner.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kristin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 18 September 2017

Dear Kristin B,

Thank you so much for your review of our hotel. 

I am pleased to hear you enjoyed your stay with us and learn your appreciation about the restaurant.

It's something our staff takes great pride in, so we value your feedback.

We hope you will visit us again.

With best regards,
Davide Grilli, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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