Very far from perfect as others have indicated. Be very careful if you have made reservations to stay here!! After reserving TWO deluxe rooms way back in the Spring, we arrived at the Hotel Pantheon excited to spend our first night in Rome at this location and all it has to offer.
Upon checking in, I was told by the desk clerk/manager Roberto that we had been upgraded to the "diamond suite". He assured me that this had two separate bedrooms and two baths. When we got access to the room several hours later, it was a complete distortion of the truth. This room barely had windows (they were small skylights) and the 2nd bedroom was several steps up in a loft area with a closed off wall and two small reclining chairs that flattened out to small twin beds. When I expressed my concern that this room was not going to meet our needs, Roberto insisted it was!
I asked numerous times for them to recognize my existing reservation for two separate rooms and he declined, continuing to tell me this was better. I indicated that we had no intention of staying all together in a room clearly designed for a couple with children not several adults and that I wanted my reservation cancelled if they could not accommodate my reservation as it had been confirmed for the better part of this whole year! He continued to deny my request, told me I was going to be charged. Since I was resolute that we had no intention of being forced into this room, and the hotel had other guests backed up to check in, he agreed to call another hotel much further away (near termini station) to get us rooms. Since I had no other option at this point, we left and stayed in the alternative hotel in order to have two separate rooms. Hotel Pantheon refused to honor my original reservation as confirmed, made no attempt to contact me to advise that they were revising my reservation, refused to allow me to cancel once there, and disrupted our entire first day in a much anticipated Rome trip.
Absolutely unacceptable form of hotel service and very inhospitable treatment. The only thing they did right was put us in another hotel (Palladium Palace) where the staff and service could not have been any friendlier and the hotel accommodations so much nicer.
- Official Description (provided by the hotel):
- The Hotel Pantheon is located in an elegant eighteenth-century building in the heart of Rome, just a short walk from the Pantheon, the Trevi Fountain and Piazza Navona, in peaceful surroundings, characteristic of an old pedestrian street. The interior of this small but luxurious Rome hotel is well-cared for down to the finest detail, embellished with special, unique details such as the Liberty-style staircase in wrought iron, the wooden-clad walls, the ceilings with old wooden beams, the Roman terracotta floors, the artistic windows and the trompe-l'oeils decorations on the hall walls. The breakfast room is a charming place, thanks to the light of the Carrara marble and the dome ceiling painted with sky-colored trompe-l'oeil. Intimate and friendly, the Hotel Pantheon offers a relaxing stay for its guests, also thinking of their well-being with their range of high quality, personalized services such as ticket booking for shows and exhibitions, guided tours of Rome and the surrounding area, suggestions on itineraries and places that must be seen and the plentiful hot or cold buffet breakfast. ... more less
- Reservation Options:
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- Also Known As:
- Pantheon Hotel Rome