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“Poor way to treat customers!”
Review of Rome Vatican Suite

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Rome Vatican Suite
Ranked #2,522 of 3,779 Rome B&B and Inns
Reviewed 18 September 2017

We booked the Rome Vatican Suite after seeing that it had free parking, apparently good Wifi and a good location. The location, admittedly, is pretty good. A five minute walk to the metro station and about 15 minutes to The Vatican. That's where the good stuff ends. On arrival, parking was a nightmare. It's all on-street, you have to pay as all the free parking spaces are never available, despite what the hotel management say, they are very narrow and every other car is full of dents. Also, you need to re-new the ticket every eight hours. So if you go into Rome at, say 10 in the morning, you would have to return at 6 to re-new the ticket which is then free from 8pm to 8am. A bit of a nuisance when it says there is free on-street parking. Don't believe it. The manager took us to a parking garage but it was shut and then that was that!

When we finally got to the "Suites" we were welcomed warmly, but told to go away and come back again as the room was not ready. It was 38 degrees outside and midday so not the best thing to have to do. We finally checked in and were then told that the credit card machine was not working and that we'd have to pay cash. This was not a problem as there was a cash machine around the corner. Stupidly, we did not get a receipt. The Wifi was non-existent, by the way. It simply did not connect. When we mentioned this we were just told "Oh, it normally does" and, again, that was that.

Breakfast is almost comical. There were a few ham sandwiches a few different yoghurts and some cereal to choose from. We had no cups for coffee so had to use the ones from the rooms. The "breakfast room" is actually the end of a corridor and right outside the door of the room we stayed in. We could hear the manager clanking about from very early on and it was just a bit annoying. However, the strangest thing was that if you are a party of four, you cannot sit together as tables are just for two. You can, I suppose, perch another chair on the end of a table. When some other guests arrived to eat, it was really quite uncomfortable. It was like eating breakfast in a stranger's hallway! The coffee was only lukewarm and no-one showed us how to use the other coffee machine either. This may have been, however, because the manager was absent dealing with our "key" situation.

My partner had gone downstairs at 8am to put more money in the parking meter and, on returning into the building, the key snapped in the lock. This was no-one's fault - just something that happens. However, after reporting it to the manager, she then came to our room saying she had some "bad news". The owner wanted 50 euros to fix the lock. We, of course, refused to pay. It's not as if we had done anything malicious and, after a brief conversation on the phone we said we would not be paying again. We checked out shortly after with the whole thing leaving a bitter taste in our mouths. It got worse, though. We discovered a few days later that, lo and behold, the credit card machine must have been working as they had managed to charge us for the stay again - remember, though, we had no receipt for the cash transaction we had made. Luckily, we managed to sort this out with booking.com and the money was returned but only after the owner of the "Suites" had contacted us via email, telling us we had "behaved badly". When we asked what this was meant to mean, she simply screenshotted a review we had left on booking.com claiming we were lying.

All the above happened. It's all true! It's a real shame as the place has the potential to be superb, but it just isn't yet.

Room Tip: Ask to have a room away from the "breakfast room"
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  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank BMMLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 49 reviews

Reviewed 5 July 2017 via mobile

As the hotel provides breakfast in the morning but I found that the cheese and ham were not covered or put in an air tight container when being stored in the fridge. Besides, the bread ( with ham and cheese inside ) became so dry and dale as they were prepared days before, and whatever leftover were put back in the fridge again for the next day. The fruits provided were months old, the apples became very soft and skins appeared crinkled. When I said that to the manager about this , she said they were not obliged to provide fruits. If they are not obliged to provide them, then please don't provide, instead they put rotten fruits there for the guests is humiliating.

Stayed: July 2017, travelled with friends
Thank Janny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2016

Negative first - There is a kettle, & fridge in the room which is handy but no cups to drink from, had to buy some, which wasn't really a big deal. The real negative was the bed was actually a bed settee and not very comfortable with sheets that didnt fit. This did affect my back and I had to take pain killers, as walking long distances became a problem.

On the positive we had a fantastic holiday, the hotel was in a great location near the Vatican. Excellent restaurants & wine bars close proximity. The hotel was basic, but you get what you pay for. Fridge was good and silent, useful for milk & cold drinks. Spent most of our time out & about so hardly there.....Rome is fantastic with friendly lovely people and amazing sites round every corner. We got the 2 day ticket for the red bus so could travel around with no problem.

  • Stayed: November 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Worthy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2015

The hotel is amazing. Is located near a metro station and you can go to the Vatican on foot (less than 10 minutes away).
The rooms are very clean and spacious.
The breakfast is good and the coffee great.
Everyone is very helpful and really friendly.
Last but not least the wifi is excellent.
I totaly recommend it.

  • Stayed: November 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Vasia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2015

Nice place, about 15 minutes walk from the "city city". Gives you a more citizen experience than staying in a hotel.

I left my iPod in my room and Roberto was kind enough to mail it back to London free of charge.

Although I do not encourage you to forget your stuff this is the place where you would want to do it.

  • Stayed: September 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Ashford B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rome Vatican Suite

Address: Via Caio Mario 12, 00192 Rome, Italy
Region: Italy > Lazio > Rome > Prati
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
Ranked #2,522 of 3,779 B&Bs / Inns in Rome
Price Range: RM 312 - RM 1,204 (Based on Average Rates for a Standard Room)
Number of rooms: 4
Official Description (provided by the hotel):
"Rome Vatican Caius Marius Suite" is located in the heart of Rome, in the beautiful area between San Pietro and Via Cola di Rienzo. From this ideal location is within walking distance of every place and central monument of Rome.In addition, the Metro line A Ottaviano Lepanto provides convenient access to every area of ​​Rome. You will have the opportunity to stay in single, double, triple and double, all with private bathroom and equipped with every comfort. ... more   less 
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