The staff welcome and service throughout was excellent, but the true measure of customer service is how it responds when something is not quite right. The room we were allocated wasn't to our expectations but the response to this was extraordinarily good. We were moved to a fabulous room and really looked after. I have to say that Pamela Zullo was simply fantastic in her customer care. I can't recommend this hotel enough on the basis of the brilliant customer service alone. The hotel itself is very nicely designed. The public areas are all very pleasant spaces to linger in. The rooftop pool area is also well designed and secluded for sunbathing and relaxing.
- Official Description (provided by the hotel):
- In a Prime Location, just steps from Rome's storied Via Veneto, the luxurious Aleph Hotel Rome charms with its new modern Italian design and its fine and warm hospitality. An executive floor is totally renewed and will accomodate you in a trendy and chic ambiance with luxurury bathrooms and precious lighting. The new rooms are equipped with high technology features: Complimentary fiber optic Wifi speed connection service, USB charging ports, Streaming from your mobile phone to TV, Spotify, Youtube, Euronews, Accuweather Streaming, TV 45 to 60’, Temperature control. The historical building was a bank in 1929 and then transformed in a hotel. Recently works have brought to light the original pillars in Cipollino Marble of the '30s in the lobby. The main part of the lobby is closed for the month of June to valorize this inheritance that will be part of the new Aleph. Further new rooms and a brand new bar are coming soon in July. ... more less
- Reservation Options:
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- Also Known As:
- Boscolo Aleph Rome
- Boscolo Aleph Hotel Rome