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“Old hotel, poor service, nice views”
Review of Hotel Villa Flori

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Hotel Villa Flori
Ranked #5 of 32 Hotels in Como
Certificate of Excellence
Reviewed 21 August 2017

Hotel is very old and tired, even the renovated rooms seem 20 years old. Staff are mostly unfriendly, unhelpful and not interested. Breakfast is lousy. Since it is on the main road, every room is extremely noisy!

Room Tip: We had a junior suite, which should be large and quiet. It's small and noisy
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank baerpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 22 August 2017

Dear baerpro,
thank you for sharing a review of Hotel Villa Flori. We are sorry our hotel didn't meet your expectations, particularly the staff and the breakfast service. 
We assure you that our staff works very hard to offer our guests a nice and relaxing experience here, we apologize if you were disappointed by your stay.
Your feedbacks will be shared with the Hotel Manager and the staff, we hope we can improve our service in the future in order to offer you a better experience should you visit Hotel Villa Flori again.

- Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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29 - 33 of 505 reviews

Reviewed 17 August 2017

firstly I would give 3 ½ stars for this but it doesn't come in Half Ratings. the hotel is nice. special location being right on the water. the hotel has self parking only and good luck if you find a spot. and its 25 euros per day. rip off. thats the first frustration. the service is ok but we asked maybe 4 times where to swim locally and the response was no where near sufficient. the closed swimming area is the Lido in Cernobbio. that wasn't too hard to describe now staff was it but we had to find out for ourselves and that is 20 euros a day in a freezing swimming pool up the road. they could also be much more helpful about understanding ferris and other water activities like hiring boats or jet ski's etc. very unhelpful so if you book this place do your research before you leave. swimming beaches are really hard to find. rooms are small but adequate. water pressure is ok for an older hotel. wifi isn't great though. why do they have to be so tight with poor wifi? air con is barely bearable. front service is polite. the lift takes forever to get up and down from and you end up pressing the button many times before it engages. Breakfast is fantastic. the restaurant is high quality. the views are really special. wish it had a pool though. overall its a nice hotel but paying top rate I would have stayed elsewhere knowing what I know now. decor in hotel is very classical and clean and eloquent.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank sterpo65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 18 August 2017

Dear sterpo6,
thank you for your review of Hotel Villa Flori, we are glad you appreciated the hotel and the location on the side of the lake.
We would like to apologize for the problems you encountered during your stay. Our staff usually suggests the Lido Villa Olmo for swimming, which is closer than the one in Cernobbio, but it is currently closed. The reception staff is always available and ready to provide our guests all the information they need during their stay, we are really sorry if you felt like they didn't help you enough.
We are working on improving our wifi right now and the air conditioning in the rooms can be regulated by the guests themselves.
We are glad to hear that you enjoyed the breakfast buffet and the restaurant, we hope you had a nice meal with a splendid lake view.
Despite the inconveniences you encountered, we hope to welcome you back here soon at Hotel Villa Flori, in order to offer you a better experience!

- Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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Reviewed 13 August 2017

Booked in here last minute. It is located right on the edge of the lake and the scenery if beautiful. The staff are professional and very welcoming.
Would recommend anyone to stay here.
The rooms are comfortable, clean and are cleaned everyday.

Room Tip: Best views and close to town.
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 16 August 2017

Dear Mark,
thank you for sharing your review of Hotel Villa Flori, we are glad to hear that you liked the location and the scenery, the view of the lake is really breathtaking here. Thank you for your nice comment about the staff and the rooms, we will make sure to share your feedback with the reception staff and with the housekeepers.
We hope you had a nice experience and we will be really happy to welcome you back soon here at Hotel Villa Flori!

- Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

We had a very nice room on the 4th floor overlooking Lake Como. It was so pleasant to just sit on our balcony and watch the boats go by. On the night we arrived we ate at the restaurant in the hotel and the food was really good. The staff go out of their way to make sure all of your needs were met. I would certainly stay here again. A short short walk to the water taxi to all the stops on Lake Como. Loved our stay hated to leave.

Room Tip: Ask for a room that has a nice balcony on the lake.
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank kathfootball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 10 August 2017

Dear kathfootball,
thank you for your nice review of Hotel Villa Flori, we are glad you enjoyed your stay and the view from your balcony, we hope you were able to fully appreciate the beauty of Lake Como. It is great to hear that you enjoyed dinner at the restaurant and that you thought the staff was wonderful.
We hope you had a great experience here, make sure to stay with us again next time you visit Como!

- Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

Villa Flori was a fabulous find in Tavernola! It is a picturesque boutique property with great service. Hungry and tired upon arrival, they brought us croissants and tea even though the kitchen was technically closed. It's all about location. A 5 minute straight walk to the ferry and a 5 minute boat ride to Como. The rooms that overlook the beautiful lake are not huge but the view more than makes up for that. Blackout shades enable you to sleep well. The restaurant is located in the garden and drinks in the bar overlooking the lake provide a great late night attraction. The only down side to this perfect property is the lack of a pool. You won't be sorry if you visit this hotel.

Room Tip: any room overlooking the lake is great!
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  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Dale C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 8 August 2017

Dear Dale,
thank you for your nice review of Hotel Villa Flori, we hope you enjoyed croissants and tea and also the rest of your stay here with us. We are happy to hear you found our location comfortable for moving around the area, hopefully you had the chance to fully explore the Lake Como area and its beautiful landscapes.
We took note of your comment about the lack of a pool and we will share it with the Manager in order to improve our services in the future.
We hope to welcome you back here at Hotel Villa Flori very soon!

- Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Villa Flori

Address: Via Cernobbio 12, 22100, Como, Italy
Region: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #5 of 32 Hotels in Como
Price Range: RM692 - RM1,709 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Villa Flori 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Flori Hotel Como
Hotel Villa Flori Como, Italy - Lake Como

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