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Reviews (541)
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All reviewslake comoferry stoplarge balconylounge barfront desk staffthe hotel sitsbeautiful hotelper dayterrace overlooking the lakeminute walkhotel restaurantamazing locationthe air conditioningbreakfast buffetmain roadrooms are comfortabledouble room
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Reviewed 19 September 2017

Stayed in one of the rooms overlooking Lake Como. The room was immaculately kept, very comfortable bed, and the decor of hotel from the entrance, lobby and all the way up to the room was aesthetically very pleasing. However, 2 incidents did ruin my overall experience here. I requested one of the staff to bring in our (me and wife) breakfast from the garden area back indoors as we were being harassed by a wasp. Eventually, we just ended up grabbing new plates and breakfast again. The other minor incident is that we requested a taxi from front desk, the taxi showed up but we were never informed of his arrival, until I luckily saw him. Needless to say, the meter already rang up 3 euros while he was waiting for us.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank A E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 20 September 2017

Dear A E,
thank you for your review of Hotel Villa Flori, we are glad you enjoyed your room and the splendid view of Lake Como. We are delighted to hear you also appreciated the dock of our hotel, we pay great attention to details and it is always great when people notice the aesthetic.
We are sorry to hear about the incidents during your stay, we will make sure to share your feedbacks with the staff and the Hotel Manager and we will work on improving our service in the future.
However, we hope these inconveniences didn't completely ruin your stay and you were able to enjoy our hotel and the beautiful area of lake Como.
We will be glad to welcome you back again at Hotel Villa Flori to offer you a better experience!

Best regards,

Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

A couple of kilometers out of Como and one of the few hotels right on the water, it appears that all rooms overlook the lake, but check to make sure. Great bar where you can get a meal, friendly, helpful staff. A very nice and not too expensive restaurant, a bit more formal but definitely worth it. Our room not huge but nothing wanting, easy parking (need to pay). Highly recommended.

Stayed: September 2017, travelled as a couple
Thank TonyinOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 19 September 2017

Dear TonyinOz,
thank you for your nice review of Hotel Villa Flori, we are delighted to hear you enjoyed your stay.
You are in fact right, the majority of our rooms overlook the lake and the view is simply fantastic, nothing beats waking up in the morning and seeing Lake Como right outside the window.
We are glad to hear you enjoyed the Lounge Bar and Ristorante Raimondi, we will make sure to share your feedback with the Hotel Manager and with the staff.
Thank you for choosing Hotel Villa Flori, we will be glad to welcome you back very soon for another great experience!

Best regards,

Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

Great location. We learned to work the water bus timetables and its location was great. Great food good staff.
Watch out. The barman (upstairs ) is very pleasant but does not get you to sign a docket. We were overcharged even after raising the issue 24 hours before departing. The dockets were entered 2 hours after we went to bed.

Stayed: September 2017, travelled as a couple
1  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 20 September 2017

Dear Michael,
thank you very much for choosing to stay at Hotel Villa Flori and for taking the time to leave a review.
We are glad to hear you appreciated the location, the food choices and the staff, we will share this feedback directly with them, we're sure they will be happy to hear it.
We are sorry about the issue with the overcharging at the bar, we understand you already spoke to Valentina at the reception and we took note of the problem, we will make sure to share this feedback with the Hotel Manager and we will solve it by making sure the dockets from the bar are always signed by the guests.
We hope you had a great stay and enjoyed your holiday on Lake Como and we will be glad to welcome you back very soon here at Hotel Villa Flori!

Best regards,

Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

We stayed in a supportive room here. The view was very beautiful but the room was small and run down. It had a nice balcony but that was about it. Parking was atrocious. It was close to the water ferry so we could easily get into Como. I have been to Lake Como three times and this was my least favorite accommodations.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank LoveTraveling56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 20 September 2017

Dear LoveTraveling56,
thank you for sharing a review of Hotel Villa Flori, we are sorry to hear our hotel didn't meet your expectations.
All your feedbacks are appreciated and we will share your comments about the parking and the room with the Hotel Manager in order to improve our service in the future.
We are glad you enjoyed the view of the lake and the position of Hotel Villa Flori and we hope to welcome you back very soon for a better experience this time!

Best regards,

Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

The hotel is very accomodating, and the concierge was superb. They helped us book taxis, boat trips, and restaurant reservations. The staff are eager to please and were very friendly. The views of Lake Como were divine, and the rooms have balconies overlooking the lake. The hotel and grounds are well kept.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank melicia t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 14 September 2017

Dear Melicia,
thank you for your nice review of Hotel Villa Flori, we are glad you enjoyed your stay and the fabulous view of Lake Como.
It is great to hear that you found our concierge and our staff friendly and superb, we hope they gave you great suggestions for restaurants and places to visit, and that you were able to fully explore the area around Como.
We would like to thank you for choosing Hotel Villa Flori and we will be glad to welcome you back very soon!

- Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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