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“Luna di miele - Lago di Como "Honeymoon on Lake Como"”
Review of Hotel Villa Flori

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Hotel Villa Flori
Ranked #5 of 32 Hotels in Como
Certificate of Excellence
Reviewed 20 September 2017

This was my husbands first trip to Italy and I had to be sure that he would fall in love with the country. This hotel was wonderful. The staff was pleasant and helpful especially in the downstairs dining room. Matteo(although a little hyper) and Luca were very helpful.

We had a room with two views of the lake and it was simply beautiful. The rooms were immaculate and housekeeping did not let us down. They did a great job everyday. The hotel is within walking distance to Cernobbio and a quick taxi ride to Como which made it very convenient for us. We hired a boat right from our dock to tour the lake. Very well worth the money.

The only disappointment was our dinner in their main upstairs restaurant. We were made to wait 15 minutes even though we had a reservation. Then when we requested a specific table to make up for our inconvenience we were told no. Dousin was the matre'd that evening and simply was not pleasant to us. Salvatore the waiter and Jarreed were kind and tried to make up for the rudeness. It was our worst experience of the whole trip.

I recommend the hotel but not the main restaurant.

Room Tip: Corner suite was divine.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Phyllis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 21 September 2017

Dear Phyllis T,
thank you for your review of Hotel Villa Flori, it was really heartwarming to read.
We are really glad you appreciated our staff, in particular the waiters and Mattia and Luca at the reception, we hope they made your stay comfortable and relaxing.
It was really nice of you to compliment the housekeepers for their immaculate work, they are passionate and hard working in what they do and they deserve all our respect, we are sure they will be very happy to hear about your feedback.
However, we are really sorry to hear your experience at our restaurant wasn't positive, we would like to apologize on behalf of our staff and we hope we will have the chance to offer you a better experience next time you visit Ristorante Raimondi.
We truly hope your husband ended up falling in love with Italy, in particular with Como and Hotel Villa Flori, and we will be glad to welcome you back very soon for another great holiday!

Best regards,

Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 505 reviews

Reviewed 19 September 2017

Stayed in one of the rooms overlooking Lake Como. The room was immaculately kept, very comfortable bed, and the decor of hotel from the entrance, lobby and all the way up to the room was aesthetically very pleasing. However, 2 incidents did ruin my overall experience here. I requested one of the staff to bring in our (me and wife) breakfast from the garden area back indoors as we were being harassed by a wasp. Eventually, we just ended up grabbing new plates and breakfast again. The other minor incident is that we requested a taxi from front desk, the taxi showed up but we were never informed of his arrival, until I luckily saw him. Needless to say, the meter already rang up 3 euros while he was waiting for us.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank A E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 20 September 2017

Dear A E,
thank you for your review of Hotel Villa Flori, we are glad you enjoyed your room and the splendid view of Lake Como. We are delighted to hear you also appreciated the dock of our hotel, we pay great attention to details and it is always great when people notice the aesthetic.
We are sorry to hear about the incidents during your stay, we will make sure to share your feedbacks with the staff and the Hotel Manager and we will work on improving our service in the future.
However, we hope these inconveniences didn't completely ruin your stay and you were able to enjoy our hotel and the beautiful area of lake Como.
We will be glad to welcome you back again at Hotel Villa Flori to offer you a better experience!

Best regards,

Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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Reviewed 17 September 2017 via mobile

A couple of kilometers out of Como and one of the few hotels right on the water, it appears that all rooms overlook the lake, but check to make sure. Great bar where you can get a meal, friendly, helpful staff. A very nice and not too expensive restaurant, a bit more formal but definitely worth it. Our room not huge but nothing wanting, easy parking (need to pay). Highly recommended.

Stayed: September 2017, travelled as a couple
Thank TonyinOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 19 September 2017

Dear TonyinOz,
thank you for your nice review of Hotel Villa Flori, we are delighted to hear you enjoyed your stay.
You are in fact right, the majority of our rooms overlook the lake and the view is simply fantastic, nothing beats waking up in the morning and seeing Lake Como right outside the window.
We are glad to hear you enjoyed the Lounge Bar and Ristorante Raimondi, we will make sure to share your feedback with the Hotel Manager and with the staff.
Thank you for choosing Hotel Villa Flori, we will be glad to welcome you back very soon for another great experience!

Best regards,

Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

Great location. We learned to work the water bus timetables and its location was great. Great food good staff.
Watch out. The barman (upstairs ) is very pleasant but does not get you to sign a docket. We were overcharged even after raising the issue 24 hours before departing. The dockets were entered 2 hours after we went to bed.

Stayed: September 2017, travelled as a couple
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 20 September 2017

Dear Michael,
thank you very much for choosing to stay at Hotel Villa Flori and for taking the time to leave a review.
We are glad to hear you appreciated the location, the food choices and the staff, we will share this feedback directly with them, we're sure they will be happy to hear it.
We are sorry about the issue with the overcharging at the bar, we understand you already spoke to Valentina at the reception and we took note of the problem, we will make sure to share this feedback with the Hotel Manager and we will solve it by making sure the dockets from the bar are always signed by the guests.
We hope you had a great stay and enjoyed your holiday on Lake Como and we will be glad to welcome you back very soon here at Hotel Villa Flori!

Best regards,

Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

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Reviewed 16 September 2017

We stayed in a supportive room here. The view was very beautiful but the room was small and run down. It had a nice balcony but that was about it. Parking was atrocious. It was close to the water ferry so we could easily get into Como. I have been to Lake Como three times and this was my least favorite accommodations.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank LoveTraveling56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaCalde, Guest Relations & Web Reputation at Hotel Villa Flori, responded to this reviewResponded 20 September 2017

Dear LoveTraveling56,
thank you for sharing a review of Hotel Villa Flori, we are sorry to hear our hotel didn't meet your expectations.
All your feedbacks are appreciated and we will share your comments about the parking and the room with the Hotel Manager in order to improve our service in the future.
We are glad you enjoyed the view of the lake and the position of Hotel Villa Flori and we hope to welcome you back very soon for a better experience this time!

Best regards,

Giulia Caldera
Guest Relations & Web Reputation @ Lario Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Villa Flori

Address: Via Cernobbio 12, 22100, Como, Italy
Region: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #5 of 32 Hotels in Como
Price Range: RM693 - RM1,711 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Villa Flori 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Flori Hotel Como
Hotel Villa Flori Como, Italy - Lake Como

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