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Reviewed 12 November 2018

The hotel is in an excellent position. Short walk to Duomo and main attractions. The Metro and bus/tram lines are all outside.
An advantage is the travel agent that runs the trip to The Bennina train/St Moritz is outside and the early 7 A.M. start and late return makes this hotel ideal. Hotel is a business man stay. The fourth floor rooms are good and the tram can only be heard (f your awake) rumbling past at 7 a.m. Rooms comfortable. The breakfast is adequate (but not exciting).

Date of stay: November 2018
Thank PiratesofCroydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lserranti, Direttore at UNAHOTELS Cusani Milano, responded to this reviewResponded 13 November 2018

Dear PiratesofCroydon,

thank you for sharing your experience about your stay at UNAHOTELS Cusani. We are very glad to know that you enjoyed our hotel and our location. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNAHOTELS world

Warmest regards

Leonardo Serranti
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2018 via mobile

The hotel was comfortable overall and the location was great for me. It is very close to the Castle and walking distance to the main attractions

The room was comfortable and even being on first floor, I did not get disturbed by the road/traffic.

Date of stay: November 2018
Trip type: Travelled solo
Thank A1bs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lserranti, Direttore at UNAHOTELS Cusani Milano, responded to this reviewResponded 12 November 2018

Dear A1bs,

Thank you for sharing your opinions about your recent experience at UNAHOTELS Cusani Milano.
We are very glad to know that you felt satisfied with your stay.
We would be very happy to welcome you back and create for you another great experience.

Warmest regards
Leonardo Serranti
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2018 via mobile

We stayed a couple of days in Milano at the Cusani hotel. It was a great experience! The personnel is very friendly yet professional. We had a business suite and loved the space as well as their toiletries and the good size safe in our room.

Massimiliano was very helpful with the directions to the different sites. He was gracious about my less than fluent Italian, but he understood I wanted to practice it and didn’t speak to me in English (but he did with my husband)

Their breakfast buffet was very good as well. I loved their cappuccino and their vegan croissants, but I can see how many people will grow tired of it after three or four days.

The ride from the train station (we took the fast train from Rome) was 13 Euro and to the airport was almost 100 Euro. I believe the Metro Station is very close, but we didn’t use it.

We will definitely be back as we enjoyed our stay with them.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Ela V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lserranti, Direttore at UNAHOTELS Cusani Milano, responded to this reviewResponded 10 November 2018

Dear Ela,

Thank you for sharing your opinions about your recent stay at UNAHOTELS Cusani Milano.
We highly value our guests’ comments in order to constantly improve the level of service we strive to offer.

We are very glad to know that you felt highly satisfied by the service provided by our staff who we consider to be one of our strongest assets and we will share your kind words with Massimiliano and the whole Team and I am thrilled to know how our central location was so convenient for your stay.

We would be very happy to welcome you back in a not-too-distant future and create for you another great experience

Warmest regards
Leonardo Serranti
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2018 via mobile

Pros
- Excellent location - a short walk from Brera, Duomo, La Scala, castle.
- friendly helpful staff

Cons
- poor breakfast. Each day they had run out of something basic (scrambled egg, orange juice, 2/3 of the fresh fruit offers). Coffee tasted like it came out of a machine.
- dreadfully over heated rooms. We were there in a mild November and the rooms were 23-25 degrees. The windows do open, but then the mosquitoes come in.
- bland corporate decor

It is a mystery to me how this hotel has such a high rating.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Ros0604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lserranti, Direttore at UNAHOTELS Cusani Milano, responded to this reviewResponded 9 November 2018

Dear Ros0604,

Thank you for sharing your opinions about your recent stay at UNAHOTELS Cusani Milano.
We highly value our guests’ comments in order to constantly improve the level of service we strive to offer.

We are very glad to know that you felt highly satisfied by the service provided by our staff who we consider to be one of our strongest assets and we will share your kind words with the whole Team and I am thrilled to know how our central location was so convenient for your stay.

On the other hand, we're sorry to read that your experience didn't meet completely your expectations. On this concern it rests assured that your feedback has been taken on board and shared with all departments involved in order to work on it and solve it for the future.

We would be very happy to welcome you back and create for you a greater experience on this occasion.

Warmest regards

Leonardo Serranti
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2018

This is a really nice hotel that's right in the middle of everything. The Galleria, the Duomo and Sforza Castle are all right near by. There are plenty of shops all around too. Also our room had a nice tub and shower. The tub can accommodate a tall person too. It was normal width, but extra long. The cable cars can be a bit noisy though, so ask for a room that's not on the street side. The hotel staff was very friendly and the food in their restaurant was delicious. You can't go wrong staying here.

Room tip: The quieter rooms are probably off the street side.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank J554HMedwardd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lserranti, Direttore at UNAHOTELS Cusani Milano, responded to this reviewResponded 2 November 2018

Dear J554HMedwardd,

thank you for taking your precious time to review UNAHOTELSl Cusani expressing your feelings with reference to your recent stay with us.

It’s been a pleasure for us to read that you had a lovely experience.

We would like to thank you for all your feedback and comments since all our Guests help us improve and offer an even higher and more dedicated service.

We are very glad to know that you felt highly satisfied by the service provided by our staff who we consider to be one of our strongest assets and we will share your kind words with the whole Team.

We do hope to welcome you again in the UNAHOTELS world and we remain at your disposal should you need any further assistance or information.

Best regards,

Leonardo Serranti
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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