We were very much looking forward to our stay at this hotel as we had a positive reply to our request of a matrimonial bed and a room on the first floor, since this hotel has no lift and I have difficulty walking the stairs.
Little did we know that the room was located at the front of the building, alongside a busy street. The room was so hot and we could not turn down the heating. We could not open the window because of the noise from the street. At 3am the radiator was still piping hot, the knob on the radiator had apparently broken and was lying on the tablet above it. When we mentioned this the next morning the woman at the front desk looked at us, insinuating that we had broken it. Somebody also mentioned that the night staff had forgotten to turn down the central heating. When we came back the following evening the radiators in both the bedroom and bathroom were off. The staff promised us that they would come back on at 6am. The next morning it was icy cold. When my husband went downstairs to inquire in order to have some heating in the bathroom, he received a severe reprimand: you are always complaining. They laughed it off by saying, one day it is too hot in your room and the next day it is too cold. They claimed the thermostat was switched on. When we came downstairs to check out, this time we gave breakfast a miss. The woman, without any friendliness, admitted that there was something wrong with the heating on the whole floor. She then deducted €10 from our bill for the inconvenience. It would have been nice if everything had been handled in a more friendly way. It was just not possible to get a smile from any of the staff.
The location is ok for the church of the Santo and the Prato della Valle. For all the other sightseeing you have to walk a long way.
Wifi was working on and off. When I inquired about that I was told I was the first person who mentioned this!
Breakfast was minimal. Just some sweet pre-packed stuff and dry toast. When I asked for yogurt I was told this was not provided.
The bed was comfortable, the bathroom spacious and a good shower. If everything had been working and the staff had been friendlier and more responsive it would have been good value for money.
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- Also Known As:
- Eden Hotel Padua
- Hotel Eden Italy/Padua