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Reviews (1,623)
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All reviewsgrand canalharry's barpalazzo selvadegowater taxiterrace restaurantgondola stationsan marco squarest marks squareperfect locationbeautiful hotelconcierge staffvaporetto stoprooms are smallcroissantsbreakfast was includedjunior suitestay in venice
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Reviewed 13 September 2017 via mobile

Stayed here for my 50th birthday celebration. Husband phoned prior to arrival to explain reason for visit and to request the best room at the grade we had booked. Bonus we got an up grade which was lovely and the boost I needed as BA had lost one of our suitcases.
The hotel were great and phoned the airport every day to check if it had turned up but unfortunately it didn't.
All the staff we met were warm, friendly and very helpful. Would like to mention one of the waiters, unfortunately didn't get his name but seemed to have a more senior role, tall and slim with glasses. He was great and made us feel special.
Hotel is in a great position on the Grand Canal and loved people watching the Gondoliers and their customers whilst having breakfast.
Had birthday dinner in the restaurant and wasn't disappointed.
Would love to return one day

Stayed: September 2017, travelled as a couple
Thank Reddhead4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017

We arrived by private motor launch from the airport which in itself was a fantastic journey. After winding its way through the gondola's, the launch arrives at the waterside terrace and luggage was taken straight to the room. Great start to our trip. The hotel is next to the gondola station at the entrance to the grand canal. The atmosphere was everything we expected and had a glass of Prosecco plus a bottle of local beer, (€24.50). The room had just been refurbished and was immaculate. The marble bathroom was perfectly laid out and the workmanship of high quality. Saturday breakfast watching the gondolas. The coffe was a superb house brand. We had our meal on the terrace in the Sunday night. Food of high quality and service excellent. The setting was perfect and we had a great evening. Three course meal with wine and coffee €220.00). Sunday lunch saw a private function with accordion and singer in great voice. Not a budget trip but surpassed every expectation, our thanks to the staff for a great stay.

Room Tip: Our room was over a narrow street so got very little light. Don't know price of waterfront rooms but would love to try one next time.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank JandBonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

We booked this through Thomson lakes n mountains as a twin centre holiday, lake Garda first. Fantastic hotel, wonderful view from the front veranda, where we had breakfast each morning. We enquired as to how much to upgrade to a canal view room and was told £75pppn. We opted out, as we thought too expensive. Hotel is in a central location right next to St Marks square and walking distance to all local places of interest. We were offered a free trip to the Morrano glass factory which was a lovely boat ride from the front door to the small island. We would certainly recommend this hotel.

Stayed: August 2017, travelled as a couple
1  Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

We recently stayed at this hotel as part of a holiday on The Venice Simplon-Orient Express with Titan. Upon our arrival we were met by staff and promptly told that we were not allowed to sit outside on the terrace by the water as we were with Titan. We went outside to take a couple of photo's later on in the evenging to be told by the Restaurant Manager that we were also not allowed to go outside to take photo's, there were only a couple of people sitting outside, so we were not invading or intruding on anyone. We complained to the reception on the way we were being treated, but they did not want to know. Surely if we have paid to stay in this hotel we can venture out onto the terrace. We were smartly dressed, very polite to staff but unfortunately were not met with the same respect. This hotel is a nice hotel, in a fantastic location however the attitude of the staff that we encountered was very poor, as was breakfast. Because of this we did not bother to eat or drink in the hotel, there are much better places nearby. We will never choose to stay in this hotel again, and in our opinion, Titan should consider their customers before sending them to this hotel. A big let down after a wonderful 2 days experience travelling on the Orient-Express.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Tracy-Wolvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017

We asked for a canal view room and must have got the lowest quality room. We paid over $500 US a night. They gave us a room on the 1st floor right in front of the gondola stand. That was pretty much our view. The bathroom door did not shut and the shower's condition was terrible. We won't stay there again.

Room Tip: Upper floor
  • Stayed: August 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
4  Thank Bernadette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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