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22 - 27 of 1,397 reviews
Reviewed 30 March 2018

Stayed here in March. This is definitely not 4 stars hotel.
Location is amazing very close to everything. Breakfast was basic, but not for 4star hotel. Not cooked eggs, fresh juices, in some points there was no cutlery. No complimentary water in the room.
Hotel is a bit outdated and needs some maintenance and renovation.
Rooms are not great but the pressure in the shower was good.
Staff on arrival at reception was also not very friendly and helpful. Walked away from us not even saying give me a minute or something.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Dtraveler973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

Excellent and friendly service from Stefano & Sandro. We enjoyed our stay throughly. Location is perfect. Opened our window and there are the GONDOLAS. Close to a restaurant with excellent service - Ristorante San Gallo.

Stayed: March 2018, travelled with family
Thank jlwtan56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

My Son and I stayed at this hotel for 3 days. The location was a few steps from Piazza San Marco, staffs are helpful, their breakfast are average, the same as most hotels. I rated 2 because of the room. Our room was dated & it has the smell of old dirty carpet. Ceilings are cracked and have stains on it. It was decorated like an old spooky Victorian room. They don’t provide shampoo only body wash. Since we always travel with our own bath accessories including our own towels We were ok with it. During our last day I noticed the fresh towels they provided had long blond hair (I’m brunette) & the other towel has fresh snot blood on it. Even though we were not using their towels we felt disgusted. I will not stay at this hotel again. I don’t usually give bad reviews but I have to be honest on our experience.

Stayed: February 2018, travelled with family
6  Thank Ellen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

We had a corner room with a very nice view on the canal. They upgrade our room, thanks for that. Stayed 5 nights. Just sit down on a chair in front of the window looking at the buzzing canal.
For us room was big enough, i payed round 80 euro, luxury room,reasonable price, easy to find, behind the San Marco square.
If u got the church/ palace in your back , cross the square and then take the almost last corridor on your right, over the bridge and its on your left, first building.
Easy to get there, take the boat to San Marco square, not that far from there, 10 min.
But travel light in a city with high bridges.
Very clean, good bed, yes its warm in the hotel but was freezing cold outside.
Always came inside in a warm room, didn’t had to heat it up. I was there in winter.
Breakfast is good enough, lovely views by the way in the breakfast room, so charming .
nice staff at the reception they really fit with the charming old hotel, could be stiff for others but i loved it.
Its an old hotel you can hear the flushing toilets, people talking, for us ,it was charming.
No ,its not a modern hotel but fits so good in old Venice and the hotel looks fantastic across the canal. Its typical Venetian.

Stayed: February 2018, travelled as a couple
Thank Saskia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

Having visited this hotel four years ago for a special birthday booked a return visit for February but had a major health problem and couldn’t go . Had booked a non transferable room but the hotel agreed to postpone the booking and hold the reservation for six months which was very accommodating of them.
It is such a great location especially during the Carnival you can just nip into St Marks Square and it’s handy for the Opera too. La Fenice is a short walk. The rooms are traditional Venetian decor and the canal dock at the back with the Hard Rock Cafe give a good atmosphere. Looking forward to going back

Stayed: March 2018, travelled as a couple
Thank Bluerobin59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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