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All reviews great location quattro canti old city visit palermo the room was nice charming hotel on foot heart centre sites cathedral francesco
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Reviewed 19 August 2022

Stayed at this hotel for vacation. Extremely disappointed in the property. This is hard for me to do since I am an operations manager at 5 star hotel. Let’s start. They never tell you that you have to park around the corner then call the hotel to have some one come pick up the car for valet. 2nd. Serious I have never heard of making a reservation to use a hotel pool. You don’t need to make one at our hotel or any other hotel that I know of. 3rd the restaurant was a huge disaster. They ran out of eggs the first day we stayed. The 2nd day it was not set up until 8 and other guest were upset also and then the staff rolls in late. If the staff is late it is management responsibility to have it set up. I understand being short staffed and we are as well but service should never be sacrificed. If a GM or DOO needs to bust tables, set up a restaurant or check a guest in then so be it. Our GM has assisted in everything that I have mentioned and our Director of Operations. Lead by example. Also. I was told the restaurant was not operated by the hotel but by another person. It does not matter it represents your hotel so they will report to you and you will feel the reviews scores good or bad.

Date of stay: August 2022
Trip type: Travelled with friends
1  Thank johnmP7581BA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanni Ruisi, Proprietario at Quintocanto Hotel & Spa, responded to this reviewResponded 23 August 2022

Dear Guest, than you for the time you take to write a comment, your opinion is very important to us and is helpful to always better our services.
Please accept our apologises for the delay in serving breakfast, unfortunately that day our colleghe Baldeh, after a heavy season, was not in time and all was of course delayed. It's not our use to delay our services and not to me ready in time.
As you surely appreciated, the hotel is situated in the very heart of the historical city centre of Palermo, that today is part of the Arabian-Norman UNESCO site and, therefore is a pedestrian area.
It is indeed possible ti arrive with your car in front of the hotel, but in order to avoid to our guests the stress of driving in the small streets of our characteristic historical city centre, we suggest the easiest way to arrive that is to say the main crossroad if Quattro Canti where our bellboy take care of your luggages and of your car.
In the same way we do when our guests leave. We always take care of your relax also before your arrival.
Since before the pandemic period, and above all after Covid-19, the use of our SPA was exclusively reserved, therefore subject to reservation. This offers us the possibility to guarantee an absolute relax, quality, cleaning and safety.
Staying at Quintocanto Hotel & SPA means relax from the first moment our guests book, till their arrival, through their stay, and even when they leave.
Thank you again for the time you take in writing your comment. Have a safe trip home.
Regards
Front Office Manager
Francesco Grasso

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2022 via mobile

We booked this hotel for 3 nights, the room was nice and well equipped, very smartly presented. Shower was very nice, plenty of hot water, towel rack for drying also fitted hairdryer and magnifying mirror for shaving. Staff were very friendly and as we got lost driving here Francesco cycled to where we were and guided us to the hotel! 😆 couldn’t ask for better service from Davide and Francesco. Hotel is perfect location right in the heart of everything you want. Definitely a perfect spot for couples.

Room tip: Try to avoid booking in on a Saturday night as streets are packed with revellers and it’s difficult to negotiate if driving.
Date of stay: June 2022
Trip type: Travelled as a couple
Thank spike722018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanni Ruisi, Proprietario at Quintocanto Hotel & Spa, responded to this reviewResponded 27 June 2022

Dear Guest,
thank you for the time you spent to write a comment on our hotel. It's a pleasure to know that your stay was pleasant and that you appreciated our staff efforts. Our main goal is to better every day and comments like yours give us the right motivation to go further and make it better and better again.
Looking forward to caring of your next stay in Palermo.
Regards
Francesco Grasso
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2022

This boutique hotel had, at one time, been a mansion, located in the heart of the old city of Palermo, close to everything; sights, restaurants and shopping.
Staff is very pleasant, breakfast in the outdoor atrium is lovely with a great variety of food.
Rooms are very nice and well appointed; request a room facing the courtyard for a quiet stay.
The spa is lovely and pricing is very reasonable.

Room tip: rooms facing the courtyard offer a quiet stay
Date of stay: May 2022
    • Value
    • Rooms
    • Service
1  Thank reallyrosieNashville
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanni Ruisi, Proprietario at Quintocanto Hotel & Spa, responded to this reviewResponded 16 June 2022

Thank you for your time for your review. We are happy to have made your stay at our hotel enjoyable. we will be happy to have you again as our guests in the future.

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Reviewed 12 October 2021

Yes, the Quintocanto Hotel is in an ideal location close to everything but what literally made our stay fantastic was the staff at the front desk - particularly Giovanni. He did a lot of legwork helping us retrieve our luggage from the embarrassment of an airline, Alitalia, which went on strike, standing us without luggage or clothes for two days. He also arranged a Covid test at a local farmacia for our return to the states. Breakfast was fantastic and the rooms were clean and nicely sized.

I cannot recommend enough a stay at this hotel.

Date of stay: October 2021
    • Value
    • Rooms
    • Service
Thank spencerharry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2021 via mobile

The hotel could not honor our reservation because of the pandemic, yet refuses to refund our money. Incredible unprofessional behavior since every other venue, hotel, airline, and travel agent in Italy immediately and without question offered full refunds. I cannot recommend such a business.

Date of stay: July 2020
Trip type: Travelled with family
1  Thank ronaldn802
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanni Ruisi, Proprietario at Quintocanto Hotel & Spa, responded to this reviewResponded 1 July 2021

Dear Sir,
We were open during the Pandemic period. You choose to cancel Your reservation due to the lockdown.
Your reservation is non refundable, we propose You to use the deposit for a future reservation.

Have a wonderful day and stay safe.

Best Regards
Keswan Monien
Hotel Manager

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