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1 - 6 of 1,620 reviews
Reviewed 30 July 2022

Positives:
The location is fantastic.
Friendly staff.
Breakfast was quite nice although the cakes tasted a bit old.
Good Aircon.
Clean.

Negatives:
It was very noisy and my husband didn't get a lot of sleep.
Plug sockets are difficult to work out.
Lighting was bad - super dark - they only used lamps to light the room which we found strange.
No chairs on balcony.
Would have rated better if it wasn't advertised as a four star. We did not feel that the hotel lived up to the standards of other four star hotels.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank kesidaway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 November 2021

We enjoyed this excellent hotel. In a good position near the center, on the main road, we found it to be terrific value for money.
Great, friendly and devoted staff. Special thanks to Chiara and Calogero for their assistance, recommendations and good spirits. Grazie Mille!

Date of stay: October 2021
    • Location
    • Cleanliness
    • Service
Thank J1364DXdavids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chiara Buonamente, Direttore generale at Hotel Palazzo Sitano, responded to this reviewResponded 9 November 2021

Dear,
thanks for your review, we are delighted that your stay was pleasant and comfortable.
We keep a beautiful memory of you, of your kindness.
We look forward to seeing you again as our guest soon
Thank you.
Lovely
The Manager





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2021 via mobile

The hotel is lovely, people lovely, location beautiful.
Unfortunately we booked our beautiful convertible bmw for an overnight parking.
The hotel offer Valet parking… they drove away the car next morning the car arrived with a long 3 panel scratch on the side. We asked, emailed, first the hotel said it will help as we ordered the services from them. Than they refused and the parking garage stopped answering our emails. Over 1000€ fixing fees, and nobody takes responsibility. The joke is: we even paid 20€ per night for parking.😂

Date of stay: July 2021
Trip type: Travelled with family
Thank viragandersson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chiara Buonamente, Direttore generale at Hotel Palazzo Sitano, responded to this reviewResponded 26 October 2021

Dear Mr Andersson,
thank you for choosing us.
We are sorry to read a bad review about an external service that doesn't belongs to the hote proprety.
we tried our best to put you in contact with the garage proprety and they insured that they will respect the word given to you.
We didn't had any news about the inconvenience so we did't know if it has been resolved or not.
We apologize once again.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2020

Hotel was clean and staff were helpful, and very covid aware with mask wearing and not sharing lifts etc. Breakfast slots had to be booked the day before due to Covid and table service only, but they do offer gluten free options for coeliacs. Great location where you can just walk out into the evening night life and restaurants. We did have a power cut just as we were about to get into the lift one day and were left in the pitch black having to use our phone torches to get down multiple flights of stairs and then had no hot water for two days - assuming power cut was caused by the boiler blowing a fuse or something, so ended up having to use cold water to wash my hair.

Date of stay: September 2020
    • Value
    • Cleanliness
    • Service
2  Thank Katiebunny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chiara Buonamente, Direttore generale at Hotel Palazzo Sitano, responded to this reviewResponded 12 October 2020

Dear Guest,
we thank you for choosing our facility for your stay, we are sorry to read that your stay was not very pleasant and that we were not able to meet your needs,
We hope to have you back soon as our guest, maybe the next experience will be more positive.
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2020

A very well located hotel in an interesting building. Friendly Reception staff.

Room was OK but wifi was very sporadic, we experienced a brief power cut and had 2 nights without hot water, although we were informed that a plumber was due to come and fix the boiler.

Date of stay: September 2020
Review collected in partnership with this hotel
3  Thank Neil C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chiara Buonamente, Direttore generale at Hotel Palazzo Sitano, responded to this reviewResponded 12 October 2020

Dear Guest,
we thank you for choosing our facility for your stay, we are sorry to read that your stay was not very pleasant and that we were not able to meet your needs,
We hope to have you back soon as our guest, maybe the next experience will be more positive.
Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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