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RM 1,863
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RM 2,149
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RM 1,443
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fyrtwk
San Jose, California

Best Hotel in Palermo

5.0 of 5 bubblesReviewed 28 Nov 2023
I love this hotel and stay there multiple times a year. The rooms and hotel are beautiful. The food is wonderful and drinks are amazing. The best part of the hotel is the staff! They are so friendly and helpful. Words alone doesn’t do this hotel justice, you must experience it to see how great it is! Five stars!
Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (316)
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Traveller rating
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All reviews art nouveau style real star hotel wonderful hotel food for breakfast great location the hotel staff the heart of the city short stay place to stay walking distance bed was comfortable rooms are large two nights front desk staff would definitely stay here again breakfast room central location
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20 - 25 of 316 reviews
Reviewed 26 November 2023

We've all experienced this: book a hotel based on reviews here, arrive at hotel, and it's not quite as nice as we expected. But not at the Palmes! It was even better than expected! Beautiful public spaces, large luxurious rooms, very friendly staff. Often 19th century European "Grand Hotels" feel very 19th century: worn out, way past their prime. Not the Palmes! Everything felt fresh, clean, and new. Highly recommended!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank d_kester
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 November 2023 via mobile

Beautiful hotel with great staff and wonderful breakfast. “Superior” room lacked basic 5-star amenities, including a reading chair (in the empty corner), an extra blanket or duvet, and artwork on the walls. Location was excellent for exploring Palermo by foot.

Date of stay: October 2023
Trip type: Travelled solo
Thank SonomaMark
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2023

Quite simply a magnificent experience. From the building and the interior design to the team who work within it. Surroundings are wonderful and the service was just excellent A wonderful place - we will be going back

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dc1002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 November 2023

The hotel was clean and the location convenient. All of the staff was friendly and the room very large for a European hotel. Common areas were also very nice and spacious. Breakfast was great and the room very nice space to relax.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Valerie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2023

The Hotel itself is very nice. The rooms were clean and of nice size. Thats where the good ends. The room we stayed in had something above us making noise at all hours of the day. Since we were on the top floor I can only guess that it was workers in the restaurant or some sort of maintenance. Impossible to sleep with the noise all night along with the AC not working. We ate at the 5th floor restaurant both nights we stayed at the hotel. The first night was pleasant however the 2nd night was terrible. Stick to the sushi menu because their “Italian twist” menu is not good and it took forever to get our food. We were also not given the wine that we ordered but were instead charged for a higher priced bottle of wine. On to the worst part of the hotel, the bar on the 1st floor. The service is atrocious for both breakfast and drinks. It took 30 minutes at breakfast to get a cappuccino after reminding them that we did not get it. No apology was given. But I guess I should’ve been happy with actually getting it since when we went back for drinks and we sat at our table for 45 minutes after ordering a 2nd round of drinks and no one ever came with them or came to help. Save your money and find a better hotel, the service needs to vastly improve before they can even get to 3 stars.

Room tip: Expect poor service and long waits at the bar and you won’t be disappointed.
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank P1801SLhenrya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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