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RM 7,450
Fully refundable before Wed, 29 May
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Melissa T
Houston, Texas

Love Villa Igiea

Review of Villa Igiea
5.0 of 5 bubblesReviewed 5 weeks ago
Highly recommend staying at the Villa Igiea. The service is 5 star. We stayed for 6 nights and every day was perfect. The breakfast was fantastic and the fresh orange juice was so good. The hotel room was spectacular and the turn down service each night was a nice touch.
Date of stay: April 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Achille Di Carlo, Direttore generale at Villa Igiea, responded to this review
Responded 4 weeks ago
Dear melissathorne13,
What a fantastic review!
Thank you so much for this great feedback and your strong recommendation.
I and my team are truly grateful for your positive comments about our hotel and our services.
We look forward to welcoming you back soon, for another wonderful time in our care.

Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (210)
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All reviews rocco forte shuttle service to town head concierge beautiful property hotel experiences rooms are beautifully appointed turn down service historic town lovely pool luxury hotel upon check shuttle bus hotel is located excellent hotel two nights florio kamel
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Reviewed 14 April 2024

We were so fortunate to have stayed at this beautiful luxury hotel. The grounds, rooms, and hotel are exceptional. The staff, was the best we've ever experienced. They were always smiling, always friendly, always helpful. Going out of their way is ingrained in them. They were thoughtful too...our toothpaste was running low....they noticed....they left us a new tube. From the housekeeping staff (who cleaned our room with great detail every single day) to the restaurant staff (who were to gracious and helpful, never pushy) to the front desk staff (who were always ready to drop what they were doing to help and acknowledge you) to the grounds keeping staff who kept noise to an absolute minimum and maintained the immaculate gardens...the staff (and management...you should be proud) were over the top. We noticed it and appreciated the detail, we were truly "guests". The food in the restaurants was incredible too. This is an exceptional hotel with a great deal of history. Loved the entire experience!

Room tip: There is a lot of outdoor space to enjoy, gardens, swimming pool, tennis courts, patio areas. Not the best place to walk from.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank robertvD1010FA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Achille Di Carlo, Direttore generale at Villa Igiea, responded to this reviewResponded 4 weeks ago

Dear robertD1010FA,

I cannot express how pleased I was to read your wonderful review of Villa Igiea, following your recent stay.

Your words have filled me with great pride and joy, knowing that the entire team have been incredibly attentive and that we exceeded expectations. I will certainly ensure your kind comments are shared with everyone!

Thank you again, and I trust it won't be too long before we get to welcome you back to our beautiful Sicilian gem.

Kindest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2024 via mobile

This is an absolutely beautiful hotel with the so many gorgeous details (the chandeliers!!). We had a lovely sea view from our room and enjoyed the view every morning at breakfast. The breakfast had plenty to offer, with both a continental buffet and options for cooked food. The cleaning staff were absolutely top notch. They took care of every detail, even giving us bookmarks or microfiber clothes when we left out our book or glasses. Our stay was altogether restful and luxurious.

There are few downsides, but a few are perhaps worth noting. The first is the pillows are horribly flat and uncomfortable, which took away from our enjoyment of the room. We were also surprised to be charged for drinking coffees in the room. €3 for a nespresso pod seemed a bit silly, especially when most every other hotel we’ve ever been to offers tea and coffee without charge.

The hotel is not close to the city center and most things required a taxi to get to, which does require some planning ahead (no nipping back to the hotel!). We didn’t mind, though, given how lovely our stay was. There are also some nice street food places around for quick lunches.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank trj3189
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Achille Di Carlo, Direttore generale at Villa Igiea, responded to this reviewResponded 12 April 2024

Dear trj3189,
Thank you so much for this great feedback and your strong recommendation.
I and my team are truly grateful for your positive comments about our hotel, the breakfast and the professionality of our housekeeping department.
Our apologies for any short falls in service on this occasion, like the typology of the pillows and the coffee served in the room. All guest feedback is taken seriously and please be assured your comments have been shared and noted to avoid a recurrence. Regarding our Hotel position, we have at our Guests disposal a complimentary shuttle bus service from/to the city center during the day.
We look forward to welcoming you back soon, for another wonderful time in our care.

Best Regards,


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024 via mobile

We’ve been lucky enough to stay in lots of nice hotels in the US and Europe. This is not the best hotel in Palermo (it’s our only one so far), it just may be the best hotel in the world. Staff universally excellent, helpful, friendly and positive. Room outstanding. Views to die for. A small story: after our second night I left on the shelf over the bathroom sinks (yes, there is actually a large shelf to hold your toiletries) a very nearly dead, squeezed out tube of toothpaste. On returning to our room that afternoon, housekeeping had placed on the shelf a new, fresh tube of toothpaste. I’ve never seen anything like that anywhere.
We chose the hotel because we are fans of the Balmoral in Edinburgh, and thought another Rocco Forte hotel would be a safe choice. We have been absolutely delighted with every aspect of our stay and send our thanks to the entire staff.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Linkster165
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Achille Di Carlo, Direttore generale at Villa Igiea, responded to this reviewResponded 4 April 2024

Dear Linkster165,
Grazie mille for this perfect five-star rating!
I am delighted to read that you had a truly special stay with us and that Villa Igiea has now become one of your favourite hotels.
Our Villa Igiea Family join me in thanking you for your kind compliments about our beautiful hotel and the wonderful hospitality displayed by all our team members.
Thank you again for your strong recommendation, and we all look forward to welcoming you back soon!

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2024

We have travWe travel the world and stay in some fabulous hotels. But this hotel, Villa Igiea, is no doubt the best hotel in which we have ever stayed.
For every reason that counts, it is over the top perfect. The ambiance of the hotel is just what you are looking for with all the attention to detail. The front desk staff – the consignors – the doormen – housekeeping – everyone went above and beyond with little effort because this is what they do. They understand the true meaning of customer service. The restaurant and bar staff also had one goal in mind – customer service. The food and beverages were second to none. The bar tenders all have a great sense of humor 😊. No doubt we look forward to our next stay at Villa Igiea.
elWe would give this hotel a 5 Star +.

Room tip: Everything is perfecT
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Travelmiz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Achille Di Carlo, Direttore generale at Villa Igiea, responded to this reviewResponded 21 March 2024

Dear Travelmiz,

Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea.
We were so pleased to read how much you enjoyed your experience in our wonderful property, above all the professionality of our team.
We sincerely appreciate your feedback, and certainly hope to welcome you back on a future occasion, for another special time in our care.

Yours,

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Reviewed 14 March 2024 via mobile

The Villa is stunningly beautiful, a true luxurious retreat. Every detail well thought out, nothing was too much trouble for the staff. The rooms are comfortable and super clean with every amenity. The staff are friendly and welcoming. Breakfast every day on the terrace gets you off to a wonderful start to your day. Highly recommend this place, would definitely come back.

Date of stay: March 2024
Trip type: Travelled with family
Thank Ali M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Achille Di Carlo, Direttore generale at Villa Igiea, responded to this reviewResponded 15 March 2024

Dear Ali M,
What a fantastic review!
Thank you so much for this great feedback and your strong recommendation.
I and my team are truly grateful for your positive comments about our hotel and our services (and of course the breakfast on the terrace!).
We look forward to welcoming you back soon, for another wonderful time in our care.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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